Doctronic Reviews 655

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, often highlighting the positive user experience. Many appreciate the caring and professional demeanor of the staff, noting the exceptional customer service. The artificial intelligence system is frequently mentioned as being thorough and helpful in diagnostics. However, some customers reported issues with prescription refills, particularly concerning gabapentin, and a few experienced difficulties with doctors not prescribing needed medications due to company policy. There were also isolated instances of long waiting times for doctor consultations after the AI interaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and convenience. Many... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease of use and efficiency... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the doctors for being... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and reliable... See more

Artificial intelligence

Clients share positive opinions on artificial intelligence, praising its thoroughness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very thorough online ai diagnostic system. Excellent visit with very good doctor. Unfortunately they could not help me even though I needed a simple antibiotic. But the doctor truly cared and explaine... See more

Company replied

Rated 5 out of 5 stars

This site is the best I've ever used. Same day appointments & accept almost every insurance including mine so when I needed medicine for my strep throat I got everything the same day. If they don't t... See more

Company replied

Rated 5 out of 5 stars

I didn't have to repeat or clarify any questions, and the answers I received were very clear. All questions I was asked were also clear , concise, and relevant. I was asked if I wanted further advice... See more

Company replied

Rated 5 out of 5 stars

After filing out the information and payment which is super reasonable, I had a Dr on screen and antibiotics called into my local pharmacy in less than 20min total. They also even take insurance but... See more

Company replied


Company details

  1. Pharmacy
  2. Doctor
  3. General Practitioner
  4. Health Consultant
  5. Local Medical Service

Written by the company

We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 24/7. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Service

Awesome Service. It helped point me in the direction to try to find help.

April 2, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you! Finding the right direction when you need help is everything. We're happy Doctronic could point the way. 🥰

Rated 5 out of 5 stars

Absolutely exceptional

Absolutely exceptional. The AI element was fantastic, and the doctor was not only knowledgeable and professional but also very kind—a quality I’ve sometimes found lacking in other physicians.

March 6, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you! Our AI handles the clinical intake so our physicians can focus on what matters: being knowledgeable, professional, and kind. Glad it came through for you, Erma. 🥰

Rated 1 out of 5 stars

40 bucks and went through the whole…

40 bucks and went through the whole conversation with the AI just to be told by the Dr that they don't prescribe what I'm needing (they said it's a controlled substance which is not true in California) and now impossible to figure out how to cancel the service. Would not recommend.

March 31, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Hi Briana. Thank you for this feedback. We understand your frustration. Prescribing limitations should be communicated before you invest time and money, not after. Your refund has been processed, and we're working to improve how we surface these policies earlier. We apologize for the experience.

Rated 5 out of 5 stars

Good work, comrads.

Amazingly better than in person except needing socialized health insurance funding I don't have.

March 31, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thanks, Alan! We wish healthcare access weren't so tied to insurance. We're glad Doctronic could help, and we're here for you anytime. 🤗

Rated 5 out of 5 stars

Instead of quick judgments and…

Instead of quick judgments and dismissal of my complaints, I felt heard and supported. I will seriously consider using your doctor if I don’t get anywhere with my doctor.

March 31, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Wow. Thank you, Sharyn! Doctronic is designed to listen fully and take your concerns seriously. Glad it made a difference for you. 🥰

Rated 5 out of 5 stars

Fast, Convenient, and Cheap

Fast, easy, and cheap! Not sure this service would ever replace my primary doctor without a memory of previous visits but as a cheaper replacement for urgent care, this worked out great for me. I have been unemployed and I don't have insurance right now. So when I was pretty sure that I had another UTI, the thought of getting a big bill going to urgent care just for some antibiotics was daunting. Doctronic popped up on my Google search, it was so easy and convenient! It was only $50 without insurance and with a coupon code I found online, I only paid $30. I was able to pay for the visit and the prescription with the $50 left on my HSA card. Not only that, but I was in the comfort of my home and the whole process was way faster than going to an in person clinic. I was in so much discomfort, that I couldn't leave the bathroom for very long, so the convenience made a huge difference. Even after I get another job, I will definitely come back to Doctronic for my urgent care needs. You simply can't beat the price and convenience.

March 31, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Wow! Daniella, this is exactly why we exist. Unemployed, uninsured, in pain, and dreading a big bill. We're so happy Doctronic was there when you needed it most. Wishing you the best in your job search. We'll be here whenever you need medically-guided answers! 🥰

Rated 5 out of 5 stars

Doctronic is an extremely valuable…

Doctronic is an extremely valuable service. Very detailed look into every problem I’ve ever experienced that I’ve reviewed with the program. And the feedback I’ve received has been invaluable. This is an extraordinarily valuable service to anyone who takes his or her health seriously. And you simply can’t beat a live visit with a live doctor for such a reasonable price this quickly - all without leaving the comfort of your favorite chair!

March 31, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you for this, Joel. We built Doctronic for people who take their health seriously and want real answers without the hassle. We're happy the feedback has been invaluable. 🥰

Rated 5 out of 5 stars

The doctor was great

The doctor was great very caring and helpful thanks.

March 31, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We appreciate this, Jeff. Great, caring, helpful doctors are what we strive for. Thank you. 😊

Rated 5 out of 5 stars

I was hesitant at first but

I was hesitant at first but, after talking with them a minute I realized I truly need help with this and I can’t do it alone anymore and this is a wonderful thing and way to speak to a Dr. and it’s affordable with no insurance!!!

March 31, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Reaching out for help isn't easy, but it's so important. We're proud of you for taking that step, and we're really happy Doctronic could be a comfortable, affordable way to get the care you need. You're not alone, Cristen! 💙

Rated 5 out of 5 stars

There was an excellent encounter

There was an excellent encounter, very informative and listened to my needs and got me.The correct medication that I needThere was an excellent encounter, very informative and listened to my needs and got me.The correct medication that I need, I

March 30, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We appreciate this, Richard. Informative care that listens to your needs and provides the right medication is what we aim for. Thank you! 💙

Rated 5 out of 5 stars

It is actually better than seeing your GP!

It is actually better than seeing your own GP. You can describe as many symptoms as you have and none are ignored. You actually get immediate diagnosis and not woolly answers that I could give myself. AI doctoronic actually does what your GP should do and that is listen to what you say; sum up and clarify regularly and then tell you what you need to do - and that maybe to see a doctor or other health care professional is necessary. The only drawback is that it is based in the USA and not in the UK and so having an actual consultation with a doctor online would mean no medication could be prescribed. (I think)
But all in all - brilliant. I was 100% reassured about my problem.

March 30, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you so much, Andy! Our AI listens fully, summarizes regularly, and tells you exactly what to do next. While our physicians can only prescribe in the US, our free AI consultations are available globally. 💙

Rated 5 out of 5 stars

Dr.Pevner was great

Dr.Pevner was great ! Fast and understanding! Very helpful and straight to the point !

March 29, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We appreciate this. We'll pass along your kind words to Dr. Pevner. Thank you for trusting Doctronic, Kimmiah! 💙

Rated 5 out of 5 stars

Worthwhile

Very easy to do. I will follow it up.

March 30, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Glad it was worthwhile. If you need anything after your follow-up, we're here 24/7, Tony. 💙

Rated 5 out of 5 stars

Very easy and nice people

Great info.and very fast

March 29, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We appreciate this. Easy, fast, and friendly is exactly what we aim for. Thank you, Abi. 💙

Rated 5 out of 5 stars

Helpful

I really didn't know how to find a doctor and Al helped me alot

March 29, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Finding a doctor can be overwhelming. We're so glad Doctronic helped point you in the right direction, Melinda. 🤗

Rated 5 out of 5 stars

Is it a ringworm sore.?

It summarized the main area that's been infected on my boyfriends body. We both already assumed what the infected area was at first we both just wanted to clarify the sore mainly first and knows what steps to take after

March 27, 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Fantasia. Helping you clarify the issue and understand next steps is exactly what we're here for. We hope he's feeling better soon. 💪🏻

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look