The staff, Alistair and Izzy are extremely helpfull. They go out their way to explain things and organise various visits as needed. They take time to listen and will research anything they're not sure... See more
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See what reviewers are saying
The staff are truly amazing, everyone was so passionate about caring for the dogs. We were expertly guided through the adoption process form beginning to end, and they gave us great advice on what... See more
love our experience, we were looking for a dog as first time pet owners and was really excited about the whole progress, after filling out the application, we went in for a visit and Jaylee was sugges... See more
Company replied
Dogs Trust in Evesham have been brilliant from emailing the adoption application form to picking up Lillie - Now Daisy. They went through everything throughly, made sure that the visits were comfortab... See more
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Company details
Written by the company
Hi, we're the dog charity! Our love for dogs means we want the very best for all of them, always. So whether it’s caring for them, lending their owner a helping hand, or finding them a loving family, we’re here whenever and wherever they need us most, around the corner and around the world, because we believe ‘a dog is for life’.
Contact info
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, United Kingdom
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Salisbury Dogs Trust are kind, patient and supportive
When we arrived at Dogs Trust in Salisbury we spoke to Lorna first on the desk. She was very friendly and informative and could tell us everything about the two dogs we were interested in. She was so smiley and warm and she took us right through the adoption process. Nothing was too much trouble for her. We also spoke to Kat who introduced us to Sully. She was absolutely lovely, with lots of patience and advice. I found that everyone we spoke to was kind and patient and really wanted to support us. The handover was very thorough and every single silly question I had was answered ! The staff explained how they could help us going forward and I really feel like we have a support network in place. We have brought Sully home now and everything has changed. I can't imagine life without him. I would recommend Dogs Trust for the care and patience they show and how they gently guide and support you though the adoption stages. You can see that they care so much for the dogs and want them to go to a safe and loving home.
July 1, 2026
Unprompted review
Reply from Dogs Trust
Good morning Lesley,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
We will be sure to share your kind words with the Salisbury team.
We hope you and Sully enjoy making many happy memories together. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
On picking up max
On picking up max i felt as if there was a full support team ready to help and advice me on any problems that may occur. but also the staff in the glasgow centre made it a very enjoyable experience also made me personally feel that me and max's wellbeing going forward was the most important thing I will end by saying 5 stars is not enough 10 stars would be more deserved
July 7, 2026
Unprompted review
Reply from Dogs Trust
Good morning Colin,
Thank you for your pawsome review! It’s great to hear that you enjoyed your adoption experience and felt supported by our Glasgow rehoming team throughout the process of adopting Max.
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s fantastic to know that this was reflected in your experience when adopting.
We're always here to lend a helping paw if you need any further support!
Best wishes
Michelle
Dogs Trust 🐾
Completely stunned
I have today been completely stunned by the behavior of a representative of dogs trust at my home. Clear message on the door that we dont want canvassers to call, but call she did. I told her to read the notice, at which point she started banging on my glass door shouting ' do you want a dog, do you want a dog, do you want a dog !!!!!!!!!!!!!! I told her to leave. I should point out we are in our 70s. We watched her go to our neigbour who are more senior than us. I walked over and told her they have a notice on their door as well. She started shouting at me in the street to go and sit down and have a coffee !!!!!!!!!!!!!! I have lived here for 39yrs and have never experienced anything like it. I phoned dogs trust, and was told to fill in a form !!!! Instead I reported this to the police. I'm sure the trust do amazing work re homing dogs, but this is one charity that I would never support if they choose people like that to represent them.
July 9, 2026
Unprompted review
Reply from Dogs Trust
Good afternoon John,
Thank you for taking the time to share the experience you had with Dogs Trust fundraisers.
We would firstly like to apologise for any distress or upset the interaction you had may have caused you. Please be assured that Dogs Trust take matters such as this extremely seriously. Following receipt of your feedback we would be keen to look into this with our Dogs Trust Fundraising team and liaise with the third-party agency we use for fundraising activities.
You can provide more details of your experience by contacting our Feedback and Complaints Team via email at letusknow@dogstrust.org.uk or by visiting our website at dogstrust.org.uk/letusknow
Kind regards
Michelle
Dogs Trust
staff were great at Salisbury.
staff were great at Salisbury a big thankyou to them all a heart to Grace & Will who took us through start to finish with Coco. You have A Wonderful Team There thankyou Coco & Shaun xx
July 7, 2026
Unprompted review
Reply from Dogs Trust
Good afternoon Shaun,
Thank you for your pawsome review!
It’s great to hear that you enjoyed your adoption experience and felt supported by our Salisbury rehoming centre throughout the process.
We hope that you appreciate the amazing difference that you've made to Coco's life by giving her the opportunity to thrive in such a kind and loving home.
We'll be sure to pass your wonderful feedback on to Grace, Will and all the team at Salisbury.
Best wishes
Michelle
Dogs Trust 🐾
Reply from Dogs Trust
Good afternoon,
Thank you for your kind review.
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
Thank you again for getting in touch!
Best wishes
Michelle
Dogs Trust 🐾
The service was really good
The service was really good, upon choosing out beloved pet Narla, it was clear informative wonderful. Everything was made clear, felt any questions were answered fully, plus their after ie post adoption service is very helpful should you have any worries or concerns and that they are only a phone call away.
July 8, 2026
Unprompted review
Reply from Dogs Trust
Good morning Patricia,
Thank you for your lovely review.
It’s great to hear that you enjoyed your adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's fantastic that this shone through.
We are so pleased that you found your Post Adoption support helpful; staying in touch with our adopters ensures we can offer a helping paw whenever it may be needed.
It sounds like you and Narla are the perfect match for each other and we are so happy to hear she is already a beloved companion.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Very nice and friendly staff
Very nice and friendly staff. Explained alot and helped alot.
July 6, 2026
Unprompted review
Reply from Dogs Trust
Good morning Daniel,
Thank you for your kind review.
Our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s fantastic to know that this came across during your experience.
We hope you and Honey enjoy making many happy memories. We're always here to lend a helping paw if you need any suppawt!
Best wishes
Michelle
Dogs Trust 🐾
Excellent
Welcoming, knowledgeable staff who want the best for the dogs in their care. The adoption process was clear and well organised. We were able to arrange as many socialisation sessions between our current dogs and the new dog until we were confident they would get on well. I would recommend the Dogs Trust Cardiff to anyone wanting to re-home a rescue dog.
July 8, 2026
Unprompted review
Reply from Dogs Trust
Good morning,
Thank you for your pawsome review! It's wonderful to hear that your experience with our Cardiff rehoming team was so pawsitive.
We hope you are enjoying making many happy memories together with your new furry friend. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Nothing was too much trouble
From the first time we went to dogs trust Salisbury we were made most welcome. With regard to our adoption, nothing was too much trouble for their staff and the help and advice given was most welcome. Such lovely staff who obviously love all the dogs in their care and they work so hard to make things work out in the end.
July 8, 2026
Unprompted review
Reply from Dogs Trust
Good morning,
Thank you for your kind review.
It's fantastic to hear that you enjoyed your adoption experience, and found our Salisbury team to be welcoming and knowledgeable.
We'll be sure to share your lovely comments with the Salisbury team.
Thank you for taking the time to get in touch and please don't hesitate should you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
I felt so supported and listened to…
I felt so supported and listened to when it came to being matched up with a dog partner. The staff were friendly, helpful and welcoming too.
July 6, 2026
Unprompted review
Reply from Dogs Trust
Good morning Greg,
Thank you for your kind review.
Our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
Thank you for giving a Dogs Trust dog a wonderful furever home and please don't hesitate to get in touch should you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Lovely staff, wonderful organisation
All of our contact with the lovely people from Dogs Trust has been extremely positive. It did seem strange at first, letting someone else choose a dog for us, and the girl they found might not have been our first pick. However, after bringing her home a few days ago, I have no doubt that she will be the perfect addition to our family. Dogs Trust is a wonderful organisation, will knowledgeable staff who care deeply for each and every dog in their care. I would definitely recommend adopting from Dogs Trust.
July 5, 2026
Unprompted review
Reply from Dogs Trust
Good morning Joanne,
Thank you so much for your review. We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
Thank you for giving Sadie a loving forever home. Please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Michelle
Dogs Trust 🐾
Staff were really helpful and…
Staff were really helpful and knowledgeable. I trusted them to match us with the right dog for both our and the dog's wellbeing. Very proactive with their support and following up with you too.
July 5, 2026
Unprompted review
Reply from Dogs Trust
Good morning Gabriel,
Thank you for your lovely review!
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s fantastic to know that this stood out for you.
We hope you and Cirrus are enjoying making many happy memories together. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Brilliant staff
The staff are brilliant and put us at our ease . They are very knowledgeable and nothing is too much for them. They are approachable if you have any questions . Thankyou all of you from Skye ♥️
July 5, 2026
Unprompted review
Reply from Dogs Trust
Good morning Dawn,
Thank you for your pawsome review! It's wonderful to hear that your experience with our Darlington rehoming team was so pawsitive.
Skye is so lucky to have a dedicated adopter like you. We hope you are enjoying making many happy memories together. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
A lovely experience
We had a lovely experience rehoming our new puppy. The team were very kind and friendly. Very helpful and informative. Made the whole experience very easy and enjoyable.
July 5, 2026
Unprompted review
Reply from Dogs Trust
Good morning Jack,
Thank you so much for your review! We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
Thank you for giving a Dogs Trust puppy a loving forever home. Please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Michelle
Dogs Trust 🐾
Help for dogs
They were so helfull they new what I needed as soon as explained.
March 7, 2026
Unprompted review
Reply from Dogs Trust
Good morning Clive,
Thank you for your kind review.
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s fantastic to know that this was reflected in your experience when adopting.
We're always here to lend a helping paw if you need any suppawt!
Best wishes
Michelle
Dogs Trust 🐾
Welcoming and supportive
Really friendly, welcoming and understanding staff and service. Informative all the way through the process and offer advice and support making it an all round great experience
July 5, 2026
Unprompted review
Reply from Dogs Trust
Good morning Andy,
Thank you for your pawsome review!
It’s great to hear that you enjoyed your adoption experience and found our Evesham team to be friendly and understanding.
We're always here to lend a helping paw if you need any support!
Best wishes
Michelle
Dogs Trust 🐾
Adoption
Great staff and lovely atmosphere at the Dogs Trust. Made us feel appreciated.
July 4, 2026
Unprompted review
Reply from Dogs Trust
Good morning,
Thank you for your pawsome review! It's wonderful to hear that your experience was so pawsitive.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Harley
Dogs Trust 🐾
Great guidance to ensure great matches
From beginning to end, the experience was smooth, informative and genuinely centred around Mops’ needs.
I worked with Louise to arrange Mops’ adoption and she was absolutely brilliant — responsive, helpful and reassuring throughout the whole process. The behavioural therapist on site also gave us some really useful advice and practical options to help keep Mops focused and supported as he settles in.
Overall, we felt completely set up for success, and our beautiful boy is already settling in so well. We’re so grateful for the care, guidance and support we received.
July 3, 2026
Unprompted review
Reply from Dogs Trust
Good morning Mrs o'Brien,
Thank you for your pawsome review! It's wonderful to hear that your experience with our Salisbury rehoming team was so pawsitive.
Mops is so lucky to have a dedicated adopter like you and it's great to hear how well you've settled in together. We hope you are enjoying making many happy memories together. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Harley
Dogs Trust 🐾
Really positive experience
The adoption/rehoming experience was very positive. I see/feel Dogs Trust really want to make sure the dogs go a really good home and also making sure our experience is assured and looked after throughout.
July 4, 2026
Unprompted review
Reply from Dogs Trust
Good morning Jason,
Thank you for your pawsome review!
It's wonderful to hear that your experience with our Snetterton rehoming team was so pawsitive.
Harry and Marv are so lucky - we hope you are enjoying making many happy memories together. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Harley
Dogs Trust 🐾
Such good back up
July 6, 2026
Unprompted review
Reply from Dogs Trust
Good afternoon Susan,
Thank you for your pawsome review! It’s great to hear that you enjoyed your adoption experience with our Harefield rehoming centre.
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s fantastic to know that this was reflected in your experience when adopting.
We're always here to lend a helping paw if you or Delilah need any further support!
Best wishes
Harley
Dogs Trust 🐾
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