From the moment we entered the Reception area and on every visit after, we were treated with so much love and respect as dog lovers and potential dog adopters🐾 All the staff are knowledgeable and w... See more
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The staff, Alistair and Izzy are extremely helpfull. They go out their way to explain things and organise various visits as needed. They take time to listen and will research anything they're not sure... See more
Company replied
All the people we dealt with genuinely great people who obviously really care. We were led through the process by knowledgeable people, who let us know all we could expect and how to handle an adoptio... See more
Company replied
The staff are truly amazing, everyone was so passionate about caring for the dogs. We were expertly guided through the adoption process form beginning to end, and they gave us great advice on what... See more
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Company details
Written by the company
Hi, we're the dog charity! Our love for dogs means we want the very best for all of them, always. So whether it’s caring for them, lending their owner a helping hand, or finding them a loving family, we’re here whenever and wherever they need us most, around the corner and around the world, because we believe ‘a dog is for life’.
Contact info
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, United Kingdom
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great experience
The staff at the Merseyside branch as well as the phone support have been great and happy to answer and question we had and help us make sure we had everything prepped for our new best friend as well as follow up post adoption to check how things are going.
I would definitely recommend this as it has been a great experience overall and everyone is very nice and happy to help from reception to the handlers and the managers.
June 25, 2026
Unprompted review
Reply from Dogs Trust
Good morning Vasiliki,
Thank you for leaving us such a positive review about your experience adopting Sasha from Merseyside.
She looks beautiful from the pictures we can see, and we hope you make lots of happy memories together. If you do need any support in the future or have any questions please do let us know.
Kind regards
Ben
Dogs Trust
Bella the Pug
Filled the application in on the Thursday, got a phone call on the Monday, inviting us over to Merseyside to see the dog we had shown an interest in, the following day Tuesday, fell in love with Bella and picked her up just over a week later. We have had her now just over two days, she is a wonderful little companion.
June 27, 2026
Unprompted review
Reply from Dogs Trust
Good morning Mrs Dickinson,
Thank you for leaving us such a lovely review about the team at Merseyside.
It sounds like you and Bella are the perfect match for each other and we are so happy to hear she is being a wonderful companion.
Kind regards
Ben
Dogs Trust
Awesome team..
Awesome team... Really made the adoption of Buu a pleasure... Thanks to you all 🙏🙏♥️
February 27, 2026
Unprompted review
Reply from Dogs Trust
Good morning Gavin,
Thank you for leaving us such a lovely review.
We will make sure to pass on your comments to the team at Salisbury and we hope you and Buu are making lots of happy memories together.
Kind regards
Ben
Dogs Trust
Dog Trust Leeds
All the Staff at dogs trust Leeds were welcoming, Friendly and very supportive. I visited a few times which were followed up with phone call updates. Would like to make a special mention to Lindsay and Claire who were both amazing and matched me with my new companion Ben, who keeps me on my toes and brings happiness in the my home.
The are both a credit to your centre.
June 21, 2026
Unprompted review
Reply from Dogs Trust
Good morning Shirley,
Thank you so much for taking the time to leave us such a pawsome review!
We will make sure to pass on your comments to both Lindsay and Claire, and who hope you and Ben make lots of happy memories together.
(Also what a great name you have called him)
Kind regards
Ben (human not your adopted dog)
Dogs Trust
These people are doing God's work…
These people are doing God's work honestly. They care por humans but they put all their heart into dogs and their wellbeing. All the care and explaining have made the whole adoption process of a very difficult dog with special needs absolutely perfect. I was left with no doubt and no worry that I might not manage because I know I will always get support where needed.
June 24, 2026
Unprompted review
Reply from Dogs Trust
Good morning,
Thank you so much for leaving us your lovely review.
We are so pleased to hear you have felt supported by our teams during the adoption process, and if you do need anything in the future do not hesitate to let us know.
Our teams all work so hard to care for our dogs, but also our human visitors and are happy to know this was noticed.
Kind regards
Ben
Dogs Trust
Cardiff dogs trust
We originally went to the Cardiff site with no expectations other than to show our 10 year old daughter is used to being around large breed dogs as I can fully understand that they have to be careful who they put dogs with. After speaking with the lady on the desk about a particular dog we were interested in she explained that there was some issues with mouthing etc (very honest) she then suggested the dog we have adopted and he is the best thing ever. I can't fault any of the staff and volunteers at Cardiff they have been very accommodating and honest we have had an amazing experience.
June 13, 2026
Unprompted review
Reply from Dogs Trust
Good morning Richard,
Thank you for taking the time to leave us your review.
We are so pleased to hear of your experience at Cardiff, and we have just looked as some pictures of Groot and can see why you love him! Our teams always try to be as honest as possible about the dogs in our care, so we appreciate your understanding that, and that their recommendation has worked out so well.
Wishing you all and Groot well and keep in touch with how he is getting on!
Kind regards
Ben
Dogs Trust
A fantastic experience that led to…
A fantastic experience that led to adoption of our wonderful dog 🐶
June 25, 2026
Unprompted review
Reply from Dogs Trust
Good morning Wasim,
Thank you for taking the time to leave us a review.
It's wonderful to hear that you had such a pawsitive experience with Dogs Trust, and thank you for giving the wonderful Buck a lovely forever home!
We are so glad that we could help to bring you and your furry friend together. We hope you enjoy making many happy memories!
Best wishes
Michelle
Dogs Trust 🐾
Reply from Dogs Trust
Good morning Jay,
Thank you for your kind review.
Thank you so much for adopting from Dogs Trust and giving the lovely Kenzo such a loving forever home.
Our team go the extra mile to ensure that everyone feels supported throughout the process, so it’s pawtastic to know that this came across during your experience.
We're always here to lend a helping paw if you need any support!
Best wishes
Michelle
Dogs Trust 🐾
Caring staff made for great experience
I just adopted my greyhound from the Evesham branch. The staff were all amazing! It’s obvious that they care a lot for the dogs and making sure they find the right home for them. There is a huge amount of support provided once you take your dog home, there are vets and behaviourists to help with any concerns, and heaps of advice available. Cannot recommend Evesham enough!
June 23, 2026
Unprompted review
Reply from Dogs Trust
Good morning Phoebe,
Thank you for your pawsome review!
It’s great to hear that you enjoyed your adoption experience and felt supported by our Evesham rehoming centre throughout the process.
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s really encouraging to know that this was reflected in your experience when adopting.
Our ultimate aim is to set our dogs up for success, and we understand the importance of staying in touch with our adopters.
We hope that you appreciate the amazing difference that you've made to Penelope's life by giving her the opportunity to thrive in such a kind and loving home.
Please don't hesitate to stay in touch with us to share some pupdates and we're always here if you need any suppawt.
Best wishes
Michelle
Dogs Trust 🐾
I had a lovely conversation with Kerry…
I had a lovely conversation with Kerry today from the dogs trust further to my adoption of BellaBoo on Monday from Telford dogs trust.
She was absolutely lovely, listened and also offered on going support from the dogs trust for BellaBoos ongoing interaction with other dogs. I think I chatted far to much but Kerry was so empathic and understanding and showed warmth and understanding, she was a star.
June 25, 2026
Unprompted review
Reply from Dogs Trust
Good morning Justine,
Thank you so much for your lovely review!
It's fantastic that you found your Post Adoption support helpful. Our ultimate aim is to set our dogs up for success, and we understand the importance of staying in touch with our adopters to offering a helping paw whenever it may be needed.
We will be sure to share your kind words with Kerry and the team. We always aim for a positive experience and it's lovely this stood out for you.
We hope you enjoy making many happy memories with BellaBoo. Please don't hesitate to stay in touch with us to share some pupdates!
Best wishes
Michelle
Dogs Trust 🐾
Star
What an absolute dream team at Dogs Trust Harefield!!! They helped us in the adoption of our beautiful Staffy cross called Star !!! The centre in our opinion is second to none !!! All our concerns & questions where answered whilst going through the adoption process !! Thanks to all the team there 😊
June 23, 2026
Unprompted review
Reply from Dogs Trust
Good morning Dave,
Thank you for your pawsome review!
It’s great to hear that you enjoyed your adoption experience and felt supported by our Harefield rehoming centre throughout the process.
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s really encouraging to know that this was reflected in your experience when adopting.
We will be sure to share your kind words with all of the team at the Harefield Rehoming Centre.
Please don't hesitate to stay in touch with us to share some pupdates on Star's adventures with you and we're always here to lend a helping paw if you need any support!
Best wishes
Michelle
Dogs Trust 🐾
Staff was amazing and reassuring…
Staff was amazing and reassuring through the whole process, they offer tons of support making the process easier for settling your new dog.
Couldnt recommend them enough
June 22, 2026
Unprompted review
Reply from Dogs Trust
Good morning Dean,
Thank you for your kind review.
Our teams pride themselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s really encouraging to know that this was reflected in your experience when adopting.
Thank you again for giving a Dogs Trust dog a loving forever home. Please don’t hesitate to reach out if you ever need any suppawt!
Best wishes
Michelle
Dogs Trust 🐾
A relaxed process with good information…
A relaxed process with good information and support. Hannah was professional and intuitive, matching us with the perfect dog for our family situation. The aftercare has been first class so far. I would definitely recommend adoption to anyone considering getting a dog.
June 22, 2026
Unprompted review
Reply from Dogs Trust
Good morning Helen,
Thank you so much for your review.
We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
Thank you for giving Rex a loving forever home. We’ll make sure your feedback is shared with Hannah and the team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Michelle
Dogs Trust 🐾
Great service and care
Great service and care. Second dog I've had, very thorough in their adoption process, you know exactly what you are getting with problems and vets check all upfront, no hidden surprises or vets bills.
June 25, 2026
Unprompted review
Reply from Dogs Trust
Good morning Beverley,
Thank you for your kind review.
It’s great to hear that you enjoyed your adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's great that this shone through.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
“Instant love.”
It was a lovely feeling as we knew straight away that on first sighting that our newest family edition was the “one”.
June 11, 2026
Unprompted review
Reply from Dogs Trust
Good morning Heather,
Thank you so much for your review.
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s really encouraging to know that this was reflected in your experience when adopting.
Please don’t hesitate to reach out if you ever need any suppawt!
Best wishes
Michelle
Dogs Trust 🐾
Post adoption contact.
Great to have contact after the initial adoption process, very reassuring that we were not "abandoned" and that they care about how our new addition is responding, and we had assistance if we need it.
Adoption process was well formatted and reassuring , any questions answered and good advice received. Rehoming package was a great addition and most welcome, nice that there was a consistent and familiar thread with her past.
Very happy to encourage others to adopt a dog via the Dogs Trust.
A very good experience all round.
June 24, 2026
Unprompted review
Reply from Dogs Trust
Good morning John,
Thank you for your pawsome review!
It’s great to hear that you enjoyed your adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's great that this shone through.
It's fantastic that you found your Post Adoption Support helpful. We understand the importance of staying in touch with our adopters to offer a helping paw whenever it may be needed.
We hope you enjoy making many happy memories with your new furry family member.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
The Leeds Dogs Trust Centre is exceptional - very impressed
Terrific experience with adopting our puppy from the Dogs Trust. We visited a couple of times and no suitable match. Also applied to adopt online. Finally a phone call came from the lovely Lindsey at Leeds Dog Trust and we were invited to view Barney (who is now Hugo). The Charity centre at Leeds is clean. Dogs on view looked so well cared for in comparison to other refuges and staff are delightful and professional. The experience to adopt has been professional and follow up support is in place. Extremely impressed
June 22, 2026
Unprompted review
Reply from Dogs Trust
Good morning Sue,
Thank you so much for your review.
We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
Thank you for giving Hugo a loving forever home. We’ll make sure your feedback is shared with the team, and please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Michelle
Dogs Trust 🐾
Reply from Dogs Trust
Good morning Vini,
Thank you for your kind review.
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s pawtastic to know that this came across during your experience.
Thank you again for getting in touch!
Best wishes
Michelle
Dogs Trust 🐾
Full support for ever !
Really attentive staff that want the best for the dogs
June 24, 2026
Unprompted review
Reply from Dogs Trust
Good morning Steve,
Thank you for your kind review.
Our team pride themselves on providing the best possible care for all of our wonderful dogs and supporters, and we're so glad this shone through for you.
Thank you for taking the time to get in touch.
Best wishes
Michelle
Dogs Trust 🐾
Really friendly and helpful
Really friendly and helpful, the whole adoption process has been great.
June 24, 2026
Unprompted review
Reply from Dogs Trust
Good morning Sarah,
Thank you for your kind review.
It's fantastic to hear that you enjoyed your adoption experience, and found our team to be friendly and helpful.
Thank you for taking the time to get in touch and please don't hesitate should you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
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