We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 yea... See more
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Got a call from engineer before arriving even had his photo and reg playe sent through which was reassuring for us. He went through all connection with detail telling me what he was doing. Finished... See more
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My Fridge/Freezer broke down during the heatwave. I was eager to check if the appliance was repairable. Found Domex the whole process from booking an appointment to the doing follow up calls was a pl... See more
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I rang about replacement door shelf and salad drawers which were cracked and were not safe to use. I rang on Monday and by tea time an engineer turned up, by Tuesday my replacement drawers & shelf arr... See more
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Company details
Written by the company
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contact info
Unit C, Surrey Business Park, KT17 1JG, Epsom, United Kingdom
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from Domex
Hi Prakash,
Thank you for your 5-star review! We're delighted to hear you received very good service from Louis while repairing your fridge freezer. We'll be sure to pass your kind feedback on to him.
We really appreciate taking the time to give us your 5 star review.
Kind regards
Domex Customer Care Team
Excellent Service!
I have this Hisense American fridge Freezer that was not working as expected. It was only a few months old. The ice dispenser was not dispensing any ice even though the ice bucket was full of ice. It simply makes this grinding noise without dispensing any ice. I nitially contacted Hisense who sent an Engineer from a service company. This engineer has no clue. He simply changed the ice bucket and left. Of course I knew that was not the problem. But the problem was not resolved. I contacted Hisense who then sent an engineer from DOMEX. The Engineer took his time to explain why the ice was not being dispensed becaused our frozen foods were blocking the air vent in the freezer compartment. This therefore affects the overall freezer temperature. He explained that ice in the ice bucket keeps melting and forming a thick block of ice in the ice bucket and the grinder. Simple explanation! I cleared the overloaded freezer to clear the air vent. That's it. Its been 1 week and its working like new. The first engineer from another company has no clue. Thanks DOMEX.
August 9, 2026
Unprompted review
Reply from Domex
Thank you for taking the time to leave such a detailed 5-star review, Peter! ⭐⭐⭐⭐⭐
We’re really pleased that Adnan was able to get to the root cause of the issue with your Hisense fridge freezer. Rather than simply replacing a part, he took the time to explain how the blocked air vent was affecting the freezer temperature and, in turn, causing the ice to melt and refreeze inside the dispenser.
It’s fantastic to hear that, a week later, everything is still working as it should. We know how frustrating an unresolved fault can be, so we’re glad Adnan’s knowledge and thorough approach provided the solution.
Thank you for recognising his work and for your kind words about Domex. .
Kind regards,
Domex Customer Care Team
Efficient service
Efficient service, thorough job done and the engineer was very pleasant and explained things well.
August 10, 2026
Unprompted review
Reply from Domex
Thank you for your 5-star review, Nike! ⭐⭐⭐⭐⭐
We’re really pleased that Dan made your cooker repair such a positive experience. It’s great to hear that he was thorough, pleasant and took the time to explain everything clearly while completing the work efficiently.
Thank you for choosing Domex and for recognising Dan’s service.
Kind regards,
Domex Customer Care Team
Very good service
Engineer arrived at the time arranged, was very polite and efficient and provided me with some good tips on avoiding the issue again.
Domex as a company was very easy to deal with, had good availability of appointments and kept me well informed throughout
August 17, 2026
Reply from Domex
Thank you for such a great 5-star review, Stephen! ⭐⭐⭐⭐⭐
It’s fantastic to hear that your experience was smooth from start to finish, with convenient appointment availability and clear communication throughout. We’re equally pleased that Taso arrived as arranged, completed your washing machine repair efficiently and took the time to share some useful advice to help prevent the issue from happening again.
Kind regards,
Domex Customer Care Team
3rd time we have had to have them out…
3rd time we have had to have them out through our insurance and they have been fantastic. Quick, clear communication and do a great job. Thanks again !! Highly recommend
August 13, 2026
Reply from Domex
Thank you for another fantastic 5-star review! ⭐⭐⭐⭐⭐
It means a lot to know that, across three visits, you’ve consistently received the level of service we aim to provide. Quick attendance, clear communication and quality repairs are all important to us, so we’re thrilled that this has been your experience.
Thank you for your continued trust and recommendation!
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for taking the time to leave us a review!
We're pleased to hear that you were happy with the work carried out by Ceco on your washing machine.
We'd love to know what we could have done to turn your 4-star experience into a 5-star one. Your feedback helps us understand where we can make our service even better.
Kind regards,
Domex Customer Care Team
Happy customer.…
Whenever I called the company they came within days..really quick service worth having insurance with this company, you will never get disappointed.
August 12, 2026
Reply from Domex
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
It’s wonderful to hear that you’ve consistently received a quick and reliable service when you’ve needed us. We’re also pleased that Kuda was able to assist with your dishwasher repair and continue that positive experience.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for your 5-star review, Denise! ⭐⭐⭐⭐⭐
Sometimes the best repair is a speedy one! We’re glad Sandesh was able to identify the problem with your fridge and have it resolved within minutes.
Kind regards,
Domex Customer Care Team
I have been using Domestic & General…
I have been using Domestic & General for a very long time. Their quality of service is amazing and I would definitely recommend them to everyone. I had a problem with my washing machine and they were to send someone the next day, who fixed the problem very professionally.
August 12, 2026
Reply from Domex
Thank you for your 5-star review, Mirza! ⭐⭐⭐⭐⭐
We’re delighted that your washing machine issue was dealt with so quickly and professionally. It’s great to hear that Diego was able to complete the repair successfully during his visit the following day.
As the attending repair agent, we’re really pleased that the service provided by Diego reflected the high standard you have come to expect.
Thank you for your recommendation and for taking the time to share your experience.
Kind regards,
Domex Customer Care Team
I wasn’t happy my washing machine is…
I wasn’t happy my washing machine is ripping and making small holes in clothes the engineer said there’s no fault.
August 12, 2026
Reply from Domex
Thank you, Nageena, for taking the time to share your feedback. We're sorry to hear that you were disappointed following Leroy's visit regarding the issues with your washing machine and clothing.
During the appointment, Leroy carried out checks of the drum for any sharp edges that could potentially damage clothing and also inspected the drum paddles to ensure they were secure. No visible fault or sharp areas were identified during these checks. As part of his advice, he also discussed avoiding overloading the machine, although we appreciate that you advised him that this is not something you do.
We understand how frustrating it must be to experience damage to your clothes when no obvious cause can be identified, and we're sorry that the outcome of the visit did not meet your expectations.
Kind regards,
Domex Customer Care Team
Great service - Washing Machine Repair
Really nice guy came, very polite and friendly - costs were as expected at booking. Will definitely use Domex again.
August 12, 2026
Reply from Domex
Thank you for the fantastic 5-star review, Kevin! ⭐⭐⭐⭐⭐
We’re pleased to hear that Errol’s polite and friendly approach made your washing machine repair a positive experience. It’s also great to know that the costs were clear and in line with what you expected when booking.
Its great to hear that you would choose Domex again.
Kind regards,
Domex Customer Care Team
Problem with washing machine. Brilliant service,
I had smell of burning from my washing machine. I rang and was given an appointment for that day. Very kind on the phone. Engineer arrived on time, and was efficient and reassuring. I was very thankful and impressed with your service. Thank you.
August 11, 2026
Reply from Domex
Thank you for your wonderful 5-star review, Mrs Hammond! ⭐⭐⭐⭐⭐
We understand how concerning a burning smell from your washing machine can be, so we’re especially pleased that our team could arrange a same-day appointment and provide a kind and reassuring service from your initial call onwards.
It’s great to hear that Kuda arrived on time, worked efficiently and helped put your mind at ease during the visit.
Kind regards,
Domex Customer Care Team
I asked for his ID and politely showed me. Besides, he was very polite and respectful.
The engineer was honestly polite and respectful. After repairing my washing machine, he nicely explained the problem, and also, politely answered any questions I asked him.
August 14, 2026
Reply from Domex
Thank you, Jennifer, for your lovely review!
We're delighted to hear that Arshid was polite, respectful and helpful throughout your washing machine repair. It's particularly great to know that he took the time to explain the problem clearly and answer all of your questions following the repair.
We'd love to know what we could have done to turn your 4-star experience into a 5-star one. Your feedback is very valuable to us and helps us continue to improve our service.
Thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for the 5-star review, Robert! ⭐⭐⭐⭐⭐
It’s great to know that Andrei provided a prompt and effective repair and got your washer dryer back in working order. A quick resolution with minimal disruption is always what we aim to achieve.
We appreciate you choosing Domex and taking the time to share your experience.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for the 5 stars, Savannah! ⭐⭐⭐⭐⭐
A friendly engineer and a problem solved – exactly the outcome we aim for! We’re really pleased that Nirmal was helpful throughout the visit and got your washing machine issue resolved.
Thank you for taking the time to recognise his service.
Kind regards,
Domex Customer Care Team
Successful stress free repair
Workman very nice mended my machine quickly and efficiently. Left no mess. A very successful repair all round. Easy to use website ti book a repair. Will recommend to my friends. Thanks
August 14, 2026
Reply from Domex
Thank you for such a fantastic 5-star review, Andrea! ⭐⭐⭐⭐⭐
From easily booking your repair online to having your washing machine successfully fixed, we’re so pleased that everything went smoothly. It’s wonderful to hear that Svet was friendly, worked quickly and efficiently, and left everything clean and tidy afterwards.
Your recommendation to friends is one of the best compliments we can receive.
Kind regards,
Domex Customer Care Team
Engineer notified me when he was on his…
Engineer notified me when he was on his way. Polite and took his time to explain everything properly.
August 13, 2026
Reply from Domex
Thank you for your 5-star review, Sandra! ⭐⭐⭐⭐⭐
We’re glad to hear that Akhil kept you updated ahead of his arrival and provided such a polite and informative service. Taking the time to explain everything clearly is an important part of making sure our customers feel confident about their repair.
We appreciate you sharing your experience.
Kind regards,
Domex Customer Care Team
Try friendly and professional and…
Try friendly and professional and explained everything in a friendly manner. Would recommend
August 14, 2026
Reply from Domex
Thank you for your wonderful 5-star review, Christina! ⭐⭐⭐⭐⭐
It’s great to know that Nayana’s friendly and professional approach made your dishwasher repair a positive experience. Taking the time to clearly explain the work being carried out is an important part of the service we aim to provide.
Thank you for your recommendation and for choosing Domex.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for the 5 stars, Olga! ⭐⭐⭐⭐⭐
We’re so pleased that you found booking with Domex quick and easy and that Nidhin provided a great service with your washing machine repair.
Your recommendation is hugely appreciated. Thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you, Shaz, for taking the time to leave your feedback. We're sorry to hear that you felt the service you received was unprofessional.
During the initial visit, our engineer Caner attended your washing machine and cleared a blockage from the drain filter. We can also see that a new job has since been raised for you.
As your review doesn't provide any further details about what you felt was unprofessional, we would welcome the opportunity to understand your concerns more fully. Your feedback is important to us, and we would be happy to look into any specific issues you experienced.
Kind regards,
Domex Customer Care Team
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