Easy to arrange a repair date online. Kept informed of time slot by text and email, Engineer rang when 15 minutes away. Engineer was knowledgeable, friendly and efficient. But best of all, resolved... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My fridge freezer lost the ability to freeze food. Domex had clear and fair pricing, fantastic communication throughout and cared about fixing my problem. The engineers are of a very high standard, co... See more
Company replied
We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 yea... See more
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Got a call from engineer before arriving even had his photo and reg playe sent through which was reassuring for us. He went through all connection with detail telling me what he was doing. Finished... See more
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Company details
Written by the company
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contact info
Unit C, Surrey Business Park, KT17 1JG, Epsom, United Kingdom
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from Domex
Hi Bakary,
Thank you for your fantastic 5-star review! We’re delighted to hear that you were pleased with Louis and found him to be an experienced technician during the repair of your fridge freezer.
We really appreciate your feedback.
Kind regards,
Domex Customer Care Team
Excellent service and I would really…
Excellent service and I would really highly recommend
August 4, 2026
Reply from Domex
Hi Dan,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received excellent service from Abdul during the repair of your washer dryer.
We really appreciate your kind words and your high recommendation.
Thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Excellent service
Excellent service. Reported a fault and was fixed following day by a very polite young man
August 4, 2026
Unprompted review
Reply from Domex
Hi Joy,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received excellent service and that Jason was able to repair your oven the very next day.
It’s also wonderful to hear your kind comments about how polite Jason was.
Kind regards,
Domex Customer Care Team
Politely called before arrival
Politely called before arrival. Thoroughly checked my appliance and fully repaired within a short time. I had only reported the breakdown of the appliance the evening before so was very happy to have it working so quickly.
August 3, 2026
Reply from Domex
Hi Sarah,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Andy kept you informed before his arrival and provided a thorough and efficient repair of your microwave.
It’s especially great to know that we were able to get your appliance back up and running so quickly after you reported the fault.
Kind regards,
Domex Customer Care Team
Excellent service
Elisha was excellent and resolved the fault-a new heating element was needed which he fitted and tested-A lot less expensive than a new washing machine Thank you
August 3, 2026
Reply from Domex
Hi Paul,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Elisha provided excellent service and was able to diagnose the fault, replace the heating element and thoroughly test your washing machine to get it back up and running.
It’s always great when a successful repair can save the expense of replacing an appliance.
Thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
He was polite he fixed the problem and…
He was polite he fixed the problem and he explained the problem and I think he’s good engineer
July 28, 2026
Reply from Domex
Thank you very much for your fantastic 5-star review! We’re delighted to hear that Darius provided a polite and professional service, successfully repaired your cooker and took the time to clearly explain the problem to you.
We really appreciate your kind words about Darius and thank you for choosing Domex!
Kind regards,
Domex Customer Care Team
Reply from Domex
Hi Yvonne,
Thank you for your lovely 5-star review! We’re so pleased to hear that Alex provided such a polite, warm and friendly service while repairing your washing machine.
Thank you for choosing Domex – we really appreciate your feedback.
Kind regards,
Domex Customer Care Team
Fridge freezer repair repeat fault
Month ago repair carried out on my fridge freezer. Fault detected again and called them and was told would have to pay for new call out although their website says repairs are covered for 1 year. Also no engineer available for a week so had to find another company.
July 31, 2026
Unprompted review
Reply from Domex
Thank you, Paresh, for taking the time to share your feedback. We're sorry to hear of your disappointment and appreciate the opportunity to clarify how our repair guarantee works.
Our 12-month guarantee applies to any electrical or mechanical parts that we supply and fit as part of a repair. Should one of those fitted parts fail within the guarantee period, we will replace it without charge. However, if a subsequent issue is unrelated to the part previously fitted, a new call-out and diagnosis may be chargeable.
We also appreciate your frustration that an engineer was not available sooner when you contacted us, particularly when dealing with an essential appliance such as a fridge freezer, and we're sorry that we were unable to accommodate an earlier appointment on this occasion.
We regret that your experience has left you dissatisfied.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you, John, for your 5-star review!
We're delighted to hear that you were pleased with the service you received. It's great to know that Louis provided you with a very good service while repairing your fridge freezer.
We really appreciate you taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
Quick response & Service
Reported washing machine not working on Tuesday, lady I spoke to was very helpful, told me every thing I needed to know. Booked apointment for engineer for next day Wednesday. Engineer very good and infomative, fitted new motor and machine fixed by 1.35pm.
Great service.
July 30, 2026
Reply from Domex
Thank you, Alvin, for your fantastic 5-star review!
We're delighted to hear that you had such a positive experience from start to finish. It's great to know that our customer service team provided all the information you needed when you reported the issue, and that we were able to arrange an appointment for the very next day.
We're also pleased to hear that Nidhin provided an informative and professional service, fitting a new motor and getting your washing machine back up and running so quickly. Your feedback means a lot to us, and we're thrilled that you were happy with the service you received.
Kind regards,
Domex Customer Care Team
Speedy and efficient repair…
Kept well informed about arrival time and repair completed quickly and efficiently.
July 31, 2026
Reply from Domex
Thank you, Anthony, for your fantastic 5-star review!
We're delighted to hear that you were kept well informed about Kosta's arrival and that your fridge was repaired quickly and efficiently. Providing a reliable service and keeping our customers updated throughout the process is something we take great pride in.
We really appreciate your kind feedback and thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
the engineer was very professional and fast
the engineer was very professional and fast - my freezer is all sorted at the cost of just £108-00. relieved , thank you
July 31, 2026
Reply from Domex
Thank you, Ginny, for your wonderful 5-star review!
We're so pleased to hear that Umer provided a professional and efficient service and was able to get your fridge freezer working again so quickly. It's great to know you're relieved to have everything sorted, and we appreciate you highlighting the value of the repair.
Thank you for choosing Domex. We really appreciate your kind feedback and look forward to helping you again should you ever need us.
Kind regards,
Domex Customer Care Team
We had another repair company come in…
We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 years. Domes fixed the machine on a single visit, with no need to purchase more parts. I wish I called them first.
July 31, 2026
Reply from Domex
Hi Edward,
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that Usama was able to successfully repair your washer dryer in a single visit after you had experienced difficulties with another repair company. It's especially rewarding to know that he was able to diagnose and resolve the issue without the need for additional parts, saving you from replacing your Miele appliance unnecessarily.
Your comment, "I wish I called them first," truly means a great deal to us. We pride ourselves on providing honest, expert repairs, and we're thrilled that Usama delivered the level of service you deserved.
Kind regards,
Domex Customer Care Team
Very quick and excellent service
They were very quick to come out. The repairs man was on time, he was easily recognised as being from domex. He was very polite and considerate of my disabilities. When I still had problems He was back by the next day. Very professional.
July 27, 2026
Reply from Domex
Hi Caren,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were able to book a repair quickly and that Kuda provided such a professional service. It's especially pleasing to know that he arrived on time, was easily identifiable as a Domex engineer, and treated you with kindness and consideration throughout the visit.
We're also pleased that when you continued to experience problems, we were able to return the very next day to ensure everything was resolved. Providing prompt, reliable service and excellent customer care is what we strive for, so your feedback means a great deal to us.
Kind regards,
Domex Customer Care Team
Brilliant Service
Can’t believe I went online to book a repair and got one for the very next day. Was text to say he would come between 1 and 4 then another text to say the engineer was on his way. Super efficient got the machine fixed and he was on his way. Brilliant service!!
July 30, 2026
Reply from Domex
Hi Donna,
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were able to book a next-day repair for your dishwasher and that the whole process was smooth from start to finish. It's great to know that our text updates kept you informed and that Cosmin arrived as expected, quickly diagnosed the issue, and completed the repair efficiently.
Providing fast, reliable service with clear communication is what we strive for, so we're thrilled that your experience reflected this.
Kind regards,
Domex Customer Care Team
The engineer who attended resolved my…
The engineer who attended resolved my issue with my washing machine which was great, but the engineer asked to use my toilet before he finished his job and did a number 2 (without my knowledge) which STANK out my whole flat. I was not impressed that I had to suffer in my flat with this terrible smell in this hot summers day. :(
July 30, 2026
Reply from Domex
Hi Mark,
Thank you for taking the time to share your feedback. We're pleased to hear that our engineer was able to resolve the issue with your washing machine, but we're sorry to learn that another aspect of the visit left you feeling uncomfortable.
We have discussed your comments with the engineer, who has confirmed that he used your toilet to urinate and disputes that he used it for any other purpose. Whilst we are unable to determine exactly what occurred, we appreciate that this left you dissatisfied with your experience.
Your feedback has been shared internally as a reminder to our engineers to remain mindful of our customers' homes and to maintain the highest standards of professionalism throughout every visit.
We apologise that your overall experience did not meet your expectations and appreciate you taking the time to bring this to our attention.
Kind regards,
Domex Customer Care Team
Great job
Next day service was fantastic. Engineer let us know when he was arriving. He was polite and very quickly identified the problem and fixed it in a timely manner.
July 29, 2026
Reply from Domex
Hi Mr Macklam,
Thank you for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that you were pleased with our next-day service and that Luke W kept you informed of his arrival. It's great to know that he was polite, quickly identified the issue with your fridge freezer, and completed the repair in a timely manner.
Kind regards,
Domex Customer Care Team
Quality of service
Got an appointment very quickly. He came in and sourced the problem and fixed it very easily and quickly
July 29, 2026
Reply from Domex
Hi Shanice,
Thank you for taking the time to leave us a fantastic 5-star review!
We're delighted to hear that you were able to get an appointment quickly and that Alexis was able to identify the issues with your cooker and fridge freezer and resolve them efficiently. Providing prompt appointments and expert repairs is something we pride ourselves on, so it's wonderful to know you had such a positive experience.
Kind regards,
Domex Customer Care Team
Speedy, efficient repair
Speedy, reliable service supported by professional, efficient engineers who are punctual and super-tidy.
July 29, 2026
Unprompted review
Reply from Domex
Hi,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you found our service to be speedy and reliable, and that our engineer provided a professional and efficient experience. It's especially pleasing to know that they were punctual and left everything clean and tidy after completing the repair.
Your kind feedback means a great deal to us and will be shared with the team. We work hard to deliver the highest standard of service, so it's always rewarding to hear when we've met our customers' expectations.
Kind regards,
Domex Customer Care Team
Faulty dishwasher diagnosed and fixed…
Faulty dishwasher diagnosed and fixed in one visit, on time and on budget.
July 29, 2026
Unprompted review
Reply from Domex
Hi GC,
Thank you for taking the time to leave us a fantastic 5-star review!
We're delighted to hear that your dishwasher was diagnosed and repaired in a single visit, and that everything was completed on time and within budget. Providing an efficient, reliable and transparent service is exactly what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing Domex and for your recommendation.
Kind regards,
Domex Customer Care Team
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