Easy to arrange a repair date online. Kept informed of time slot by text and email, Engineer rang when 15 minutes away. Engineer was knowledgeable, friendly and efficient. But best of all, resolved... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My fridge freezer lost the ability to freeze food. Domex had clear and fair pricing, fantastic communication throughout and cared about fixing my problem. The engineers are of a very high standard, co... See more
Company replied
We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 yea... See more
Company replied
Got a call from engineer before arriving even had his photo and reg playe sent through which was reassuring for us. He went through all connection with detail telling me what he was doing. Finished... See more
Company replied
Company details
Written by the company
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contact info
Unit C, Surrey Business Park, KT17 1JG, Epsom, United Kingdom
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just the timing was the only problem…
Just the timing was the only problem when you have confirmed a time and then you come 2 hours afterwards was not satisfactory. But the job was well done which made up for the time delay.
July 21, 2026
Reply from Domex
Dear Adetunji,
Thank you for taking the time to leave us your feedback.
We're pleased to hear that Panashe was able to complete the repair to your washing machine successfully and that you were happy with the quality of the work carried out.
However, we're sorry that the arrival time did not meet your expectations. We understand how frustrating it can be when an appointment runs later than the agreed time window, and we apologise for the inconvenience this caused. Your comments have been noted and will be shared with the relevant team to help us improve our scheduling and communication.
Kind regards,
Domex Customer Care Team
It was quick and fast
It was quick and fast, the operative was very helpful to explain the problem and fixed it.
July 22, 2026
Reply from Domex
Dear Dee,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were pleased with the quick and efficient service you received. It's great to know that our engineer, Jay, took the time to clearly explain the problem with your washer dryer and was able to get it repaired for you.
Kind regards,
Domex Customer Care Team
I was very pleased with the efficient…
I was very pleased with the efficient service offered and the outcome of the repair.
July 22, 2026
Unprompted review
Reply from Domex
Dear Mike,
Thank you for taking the time to leave us a wonderful 5-star review.
We're delighted to hear that you were very pleased with the efficient service you received and the successful outcome of your oven repair. It's great to know that our engineer, Pavlin, was able to resolve the issue and provide you with a positive experience.
Kind regards,
Domex Customer Care Team
First class service
I emailed that I had a problem with my fridge door and I received a time for an engineer from Domex within 24 hours. It was so easy to do. They kept me updated as to the arrival time and the engineer, Muhammad, was fantastic. I received a first class service so happily recommended them.
July 22, 2026
Unprompted review
Reply from Domex
Dear Catherine,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that arranging your fridge freezer repair was quick and easy, and that you were kept informed every step of the way. Providing a smooth and hassle-free experience for our customers is something we strive for.
We're especially pleased to hear that our engineer, Usman, delivered first-class service.
Kind regards,
Domex Customer Care Team
Engineer:- Venko
Brilliant service from Venko today. He is friendly, respectful, professional and smells good Thank you Venko.
July 22, 2026
Unprompted review
Reply from Domex
Dear Rose,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you had such a positive experience with our engineer, Venko. It's fantastic to know that you found him to be friendly, respectful and professional, and we're sure he'll be especially pleased to hear your kind words. We're delighted he was able to provide such brilliant service while repairing your washing machine.
Kind regards,
Domex Customer Care Team
The engineer was very professional and…
The engineer was very professional and did a really good job on the washer dryer to get it back up and running.
July 21, 2026
Reply from Domex
Dear Henna,
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that you were so pleased with the service you received from our engineer, Owais. It's great to know that you found him to be professional and that he did such a good job getting your washer dryer back up and running.
Your feedback is greatly appreciated.
Kind regards,
Domex Customer Care Team
NOT AS EXPECTED
July 1, 2026
Unprompted review
Reply from Domex
Dear Sandeep,
Thank you for sharing your feedback. We’re sorry to hear that you are not satisfied with our service.
To help us investigate the issue and provide a resolution, please email us at resolutions@domex-uk.co.uk with your full name, address, and job number (if available).
We appreciate your patience and look forward to resolving this matter for you.
Best regards,
Domex Customer Care Team
Reply from Domex
Dear Irene,
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear you were happy with the service you received from our engineer, Akhil, during the repair of your cooker. At Domex, we pride ourselves on treating every customer with kindness and respect while delivering the highest standard of service, so it's wonderful to know this was reflected in your experience.
Kind regards,
Domex Customer Care Team
The repair itself was excellent
The repair itself was excellent, and the person who came could not have been more professional.
Booking was another story - initially, fine and clear. From there on out, not so much. I ordered a part, they didn’t tell me the timelines of getting this part nor that it was out of stock. So I just had the pleasure of waiting when I could have got the part myself and sped it up by a week. Anyone else with two kids and no washing machine will feel my pain…
Anyways, will for sure come back, just a communication issue.
July 21, 2026
Reply from Domex
Dear Marie,
Thank you for taking the time to leave us your 4-star review.
We're delighted to hear that you were pleased with the repair to your dryer and that Ashok provided such a professional service. We'll be sure to pass your kind comments on to him.
We're sorry, however, that the communication surrounding the replacement part did not meet your expectations. We understand how frustrating it must have been to wait without clear updates, particularly with two children and no washing machine. We appreciate you highlighting this, as clear and proactive communication is something we continually strive to improve.
It's great o hear that you would choose Domex again despite this experience, and we truly appreciate your understanding.
Kind regards,
Domex Customer Care Team
Gentleman turned up within two hours if…
Gentleman turned up within two hours if reporting fault. I was expecting the following day. He was really quick and professional explained what he was doing as he went.
July 20, 2026
Reply from Domex
Thank you, David, for your fantastic 5-star review!
We're delighted to hear that Arun was able to attend so quickly, especially within just two hours of you reporting the fault. It's great to know that he provided a professional service, explained the repair as he went along, and got your oven repaired efficiently.
We are pleased to know Arun's efforts made such a positive impression.
Thank you for choosing Domex and for taking the time to share your experience.
Kind regards,
Domex Customer Care Team
Vlad was extremeley helpful
July 1, 2026
Reply from Domex
Thank you, Barry, for your 5-star review!
We're delighted to hear that you had such a positive experience with Vlado during the repair of your dishwasher. It's great to know that you found him extremely helpful, and we'll be sure to pass your kind comments on to him.
We really appreciate you taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
Very efficient from my first call
Very efficient from my first call. And your service engineer Constantine was equally efficient and quick in his diagnosis and service.
July 20, 2026
Reply from Domex
Thank you, Susan, for your fantastic 5-star review!
We're delighted to hear that you found our service efficient from your very first call through to the repair of your fridge freezer. It's especially pleasing to know that Kosta provided a quick and accurate diagnosis and delivered the high standard of service we strive for.
Kind regards,
Domex Customer Care Team
The engineer explained things well and…
The engineer explained things well and persevered with trying to fix the issue once we established that the first try didn’t work. Very glad that Ashok managed to solve this problem after 8 months of engineers from appacifica not doing so and causing me so much stress.
July 16, 2026
Reply from Domex
Dear Tony,
Thank you for taking the time to leave us your 4-star review.
We're delighted to hear that Ashok explained everything clearly and persevered until the issue with your dryer was fully resolved. It's especially rewarding to know that, after eight months of ongoing problems and the stress this caused, Ashok was able to provide the solution you had been waiting for.
We really appreciate your kind comments about his dedication and professionalism, and we'll be sure to pass your feedback on to him.
We'd also love to know if there was anything we could have done differently to make your experience worthy of a 5-star review. Your feedback is incredibly valuable and helps us continue to improve our service.
Kind regards,
Domex Customer Care Team
10/10 service
I don't leave reviews unless I'm really impressed (or unimpressed) but Domex definitely deserves 5 stars. Friendly, knowledgeable engineer visited my home and did a first time fix on my cooker. Looked after my property, knew his stuff, kind to my dog. Brilliant communication from Domex from start to finish, easy to use website/email interaction. 100% recommended.
July 20, 2026
Unprompted review
Reply from Domex
ear Janet,
Thank you so much for taking the time to leave such a wonderful 5-star review.
We're especially grateful to hear that you only leave reviews when you've been particularly impressed, which makes your feedback even more meaningful. It's fantastic to know that our engineer provided a first-time fix for your cooker while being friendly, knowledgeable, respectful of your home, and even making friends with your dog!
We're also delighted that you found our communication clear throughout the process and that our website and email updates made everything straightforward from start to finish.
Kind regards,
Domex Customer Care Team
Pleased with repair
Easy to navigate website and booking process . Good communication regarding repair time slot . Polite,pleasant engineer carried out repair .
July 17, 2026
Reply from Domex
Dear Gail,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you found our website and booking process easy to navigate and that our communication kept you well informed about your repair appointment. It's also wonderful to know that Akhil was polite, pleasant, and carried out the repair to your dishwasher to your satisfaction.
Kind regards,
Domex Customer Care Team
Avoid this company
Engineer arrived assessed freezer, then asked me to sign in a blank box to say he had been to my address which I did. Only when I saw the report that I discovered the report had my signature at the bottom, I had not seen this prior to signing otherwise I wouldn’t have signed. He claims on the report he had done electrical and safety checks which he didn’t, stood in front of appliance looked at damaged insulation took pics, job done according to him. He was more interested in the fridge which he wasn’t there for. I feel cheated into signing for something then adding the details after, completely wrong, disgusting service. I shall not recommend this company and shall be taking this up with my insurance company.
July 17, 2026
Unprompted review
Reply from Domex
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations.
Following our engineer Nirmal's visit, it was identified that the freezer's liner was cracked. Whilst we appreciate your concerns, this type of damage is classified as a cosmetic issue by Domestic & General. As the appliance was confirmed to be functioning correctly.
We understand this may be disappointing, particularly as the outcome was not what you had hoped for. We would recommend contacting Domestic & General directly should you wish to discuss this.
Kind regards,
Domex Customer Care Team
Because he went strait to the problem
July 16, 2026
Reply from Domex
Dear Mayton,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Kuda was able to quickly identify the problem with your dishwasher and carry out the repair efficiently. Our engineers take great pride in their expertise, so it's wonderful to know you were pleased with the service you received.
Kind regards,
Domex Customer Care Team
Reply from Domex
Dear Colleen,
Thank you for taking the time to leave us your 4-star review.
We're delighted to hear that you received excellent service and that Mo provided a prompt visit to repair your cooker. It's great to know you were pleased with the engineer's availability and the service you received.
We'd love to know if there was anything we could have done differently to make your experience worthy of a 5-star review. Your feedback is invaluable and helps us continue to improve our service.
Kind regards,
Domex Customer Care Team
Thank you Domex
Thank you Domex, the engineer was really good and explained everything he did .
July 14, 2026
Reply from Domex
Dear Isabella,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you had such a positive experience with Luke W during the repair of your fridge freezer. It's wonderful to know that he explained everything he was doing throughout the repair, ensuring you felt informed and reassured every step of the way.
Kind regards,
Domex Customer Care Team
Problem resolved quickly …
Able to speak to someone on the telephone.kept up to date on time engineer would arrive.
Engineer came the same day he was knowledgeable polite helpful.
Overall it was a good experience and problem solved.
July 16, 2026
Reply from Domex
Dear Lynda,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you had such a positive experience with our service. It's great to know you were able to speak with a member of our team, were kept informed about your engineer's arrival time, and that Akhil was able to attend on the same day. We're especially pleased that you found him knowledgeable, polite and helpful, and that he was able to resolve the issue with your fridge freezer.
Kind regards,
Domex Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.