Parfumerie Douglas Nederland Reviews 

Duglas coupon was not valid in every Duglas shop ? pitty it EXPIRES ? birthday and other coupon also, nevrmind.

I placed an order through the Douglas platform, but it turned out the order would be shipped from China. After a few days without any information, I sent an inquiry to the email they sent me. I received a delivery note and information that delivery could take 10 to 20 days. As of November 9, 2025, the delivery is still ongoing. I can't get any information or resolution to my problem; I'm constantly being ignored. I also can't change the delivery address. I think I've been scammed! I don't recommend, and in fact, I warn against buying from Douglas! Neither the products nor the money! I should emphasize that there was no information about such an excruciating delivery time, although I'll probably never receive it like the money I lost because of this order.

I placed an order on 26 November and I still have not received my package. Their website advertises fast delivery (2–4 days), which is simply untrue. At this point it feels misleading and I honestly don’t understand how it is allowed to remain on their site.

I contacted customer service on 3 December to report that my order was missing, but I still have no update, no investigation results, and no solution. I have now requested a refund, yet all I’m being told is to “wait”. I think I have waited long enough.

Very disappointing experience. I won’t be ordering from Douglas again.

* I received an email stating that I would receive a refund. This has still not happened, now 21 days after placing the order. I will not be providing "additional details", as these have already been shared with customer service. However, if there are so many similar complaints that my case cannot be identified without further information, that is even more concerning.

Easy to use and super fast delivery

I ordered some stuff on 28/11; no news, sent 2 mail but nothing…

Edit 09/12: my package has finally arrived. So i change my 1star; but because of the lack of communication despite my mails, i leave 4 stars.

Douglas is reliable with their sending and delivering. The product range is excellent.

I am writing this review after visiting the shop on 30/11/2025, where I bought some products. I wanted to purchase a Douglas beard oil for my husband but was told the item was not on sale, nor were other items from then Douglas range -despite the signs in the shop indicating otherwise. However, after checking online, I found that the product was indeed on sale.
I had questioned the accuracy of the information in the shop and was told that many items were included in the promotion—but I couldn’t help feeling that they simply couldn’t be bothered to check properly. Although Douglas offers a good selection of products, my experience at the store on Beethovenstraat in Amsterdam was far from satisfactory. The staff I encountered were neither helpful nor interested in providing proper customer service. What disappointed me the most was their attitude — it came across as unfriendly and dismissive, as if customers were more of an inconvenience than anything else.
It’s truly a shame, because the store could have been a pleasant place to shop if the employees had shown even a minimum level of engagement and courtesy. When the service is this poor, it doesn’t matter how good the products are — the overall experience suffers, and it makes me think twice about ever returning.

I ordered a perfume from them, tracking says it was delivered however I haven’t received anything on my address and none of the neighbours have received anything from me.

The issue was resolved by Douglas!

Bad understanding about choosing delivery.

Everyone and everything about douglas is wonderful, the workers, the service and they are very helpful,

The order DGLNL0023950619 is not delivered for 2 weeks. Apparently delayed by DHL for already two weeks the same status "Delivery interrupted, the parcel is delayed". Douglas promised to come back in 5 days but did not. DHL says that the problem is on the Douglas side that they did not even send it. I wrote two emails and received no responses. I have been a client for 15 years. This is not ok. It is also impossible in this digitalized time that DHL has no knowledge of whereabouts of the parcel. Likely, it was never sent by Douglas indeed. Douglas if you are reading this I request an immediate refund.

I am golden member of Douglas, this year I received 10 euro coupon for buying gift to myself, and I am happy about this

they provide extremely good information about the products, quality and professional products in one place

I visited Douglas today with a code I had received and asked one of the sales representatives what it was for. Unfortunately, the response I received was rather dismissive, as the staff member said they had no idea what I was talking about and expressed it in a tone that felt impolite. Additionally, I noticed some unpleasant looks, which made me feel uncomfortable.

From a brand like Douglas, I expect sales representatives to be more courteous and helpful, even when they may not know the answer. Politeness and professionalism are important in customer service, and I hope this feedback will be taken into consideration for improving the overall experience.

Part of the order was never delivered and customer service said there is nothing they could do about it! Did not look into my problem and did not refund the money- don't order anything form them.

The app doesn't work well, the costumer service puts faut in the costumer instead of correcting bugs in de app. Lost a costumer.

Great store and customer service. Orders delivered quickly, the apps is user-friendly. Once I received a defective bottle of perfume, and after I sent an email with pictures of the product, I received a response in a couple of hours, and a new product within a couple of days. Very happy with this customer support.

To me nothing wrong with Douglas shops always friendly people

The Giftset met 6 luxe miniaturen for a single purchase more than €100 for brand ysl, Bobbi Brown and etc is missing in the package.

Free samples missing is not nice but the free gift sets is missing is definitely not ok.

Update: they have sent the gifts out as promised.