Parfumerie Douglas Nederland Reviews 

Staff were friendly, in shop and online.
Good prices.
Fast delivery.
But when you order the gift to be wrapped, they don't wrap it, probably I will go to the nearest branch and ask them to wrap it which is a waste for my time.

Very satisfied with the help in the store

I don’t know about anything else but I know that I placed an order at 18:00 Friday and received it the next day (Saturday). And I am from Belgium. Quickest delivery I have had for free

Made an order, everything went thru, but at the end of the day my order was cancelled, because one item wasn't available anymore. Called today to get more info about it and I was told that because one item from my order isn't available anymore by there policy the order gets cancelled. And my money will be returned only within 5 to 10 days. I think Douglas using our money for a free interest turnover. I never order online in the future with Douglas.

Spent hundreds with them then switched to douglas.be.

They occasionally missed my samples, other than that all ok.

DO NOT ORDER ONLINE

In my very first experience, I didn’t receive one of my packages. I checked the tracking one day and to my surprised they claimed my package had arrived 3 days earlier, in a specific moment in which I was in the house. It was only in the third email that I got an answer, simply asking if it was true that I didn’t get the product.

What would be the expected answer for that question?
Anyway, I was instructed to ask neighbours if they got the package and need to fill a form that asks for specific informations about the package and delivery proccess that I don’t have access to. It is an expensive and important purchase for me and I will be traveling for many weeks in a few days. I can’t afford to get the product elsewhere now so too bad for me, I won’t have access to an important product for a while.

I will not give up before getting a refund but most definetly will never shop from this store ever again, and would advise everyone to do the same if the product and the money is important to them at all.

Pakket 1 van 2 - verzonden door parfumdreams Douglas partner
Bestelnummer: DGLNL0005844884

They have a large variety of products in stock and the items are always delivered very fast. You also receive two nice samples as a gift with every order.

I never expect this from a big company like douglas. They sold an expired products. I bought a 240ml body cream coco cabana from sol de janeiro line. I bought and left it unopen for about 3 months, i didnt check it that time cause never cross my mind that they will sell an expired product. Someone actually has this experience and i was immediately thinking about the unopen body cream. And guess what..the cream was dark brown colour and didnt smells like the original coco cabana.
Second time i experienced this with hair conditioner also from sol de janeiro, the smells was not good anymore. How can i complaints about it since i dont hv the receipt anymore.

I have not received my order (have proof of that!) and asked customer service for a solution three weeks ago. They simply ignore my emails. Very rude and unacceptable.

Prima parfumerie. Goede on-line store en snelle levering!
If the price is right, i'll be insight😉👍

Douglas sent me an open product that leaked in transit. I contacted them by email with photos and filed a form on their website. No reply in the promised timeline. I call them and they request photos, I tell them that I sent them two emails with photos. They claim they don't have them. I email them again. No reply. After several days I get an email reply to my form with them requesting photos. I emailed them back with photos, but there is still no reply a week after that.
My order number is DGLBE0001077716

Got a broken bronzer (powder pan is shuttered into tiny pieces), customer service never replied.

Absolutely awful. I returned a defected item which they said over the phone the refund would go straight into my account once received. First off the item was defected and I don’t know any other company that asks for the product back as it was a batch serial number defected item? Then I shipped it back and weeks went by where I did not receive my refund. The item was received back at Douglas July 27 and it’s now august 29!!! I’ve called over 10 times about this item. The workers on the phone kept saying yes the refund has been issued Over and over but I have yet to receive any money into my account. I’ve called again and it took over an hour to get through to a worker (the phone line just disconnects if there’s more than 4 callers waiting) and she told me “yeah sorry there’s delays in the financial department and there’s no knowing when the money will go into your account. I feel absolutely scammed of money, have been such a loyal customer for 4 years since living in the Netherlands. From now on I will never shop at Douglas. Ici paris, cult beauty, look fantastic, Sephora, de bijenkorf could NEVER do customer service like this.

More than 2 weeks ago I placed an order on the site, money was withdrawn from my bank card, but there was no confirmation of the order. I'm still waiting for a refund. Disappointed with the service.

I never such a bad experience with online order .
First of all , They promise next day delivery if you order before 10PM I never received my order .
I called few times every time I got different response about how long will it investigate why the order was never delivered. I was loyal customer but got very disappointed . I just my money back for the items I have never received

I DO NOT recommend it!!! I bought an item online but never received my order. I've already contacted customer service by email and phone but didn't get an answer.