Douwe Egberts Reviews 

I agree with all the comments so far it is far too difficult to open the jar. I spilled half the contents all over the worktop and floor! I have got the hang of it now but it is a palaver. I just remove the plastic collar now and the coffee seems to keep okay. They really should have sorted this out before they rolled it out to the customers.

Great coffee, dreadful jars. I am not sure it's worth writing this as @DouweEgberts obviously don't read the reviews. You can tell a company that doesn't care about customers by the lack of response on this site.
Anyway..... the coffee is lovely. The jars, a nightmare. They are designed only for those with two hands and two thumbs. Even if you have two hands and two thumbs, you're on to a loser if you have arthritis , or dexterity problems. I did phone their customer service and mention this. The response was, basically, ' tough'. They're not for changing the design, because , and I quote, " we've had very few complaints. Most people are fine with them. Just stick your thumbs in the grokve and push up". 🤦‍♀️
In summary the coffee is great, if you can get in to it!

Bought Tassimo Finesse on Black Friday.
Originally Delivery issue due to Tassimo website is flawed.
Re-ordered with free delivery
I love this intensity boost version.

For the second time my order for coffee pods was not fulfilled from a ‘special offer’ price. They did however charge my card.
When I reported non delivery I was told they could not resupply the pods and I would be refunded within 5 days.
Meanwhile I was asked to reorder but surprise, surprise the discount offer was no longer available.
I ordered the same pods from Denmark at the same price and had them delivered free within a week.
There is something seriously wrong with the business practices of this company.

I've worked in packaging design for decades and these L'Or stopper jars are the absolute worst thing I've ever encountered. 100% impossible to open without showering the contents over the floor. The contents of the jar I bought now reside in a used Kenco jar with a proper, unpretentious and fully recyclable screw top. Read the many other online reviews here and elsewhere saying exactly the same thing. You had a job to do here and you failed. Get on the case, product designers!

The coffee is great but the customer service is appalling.
They use chat bots that are useless. Filled in a form about a query and it took them a week to get back to me to say that they were passing it to another department.
The true measure of a business is how they deal with customer service and they fail big time.
I will ask Santa for a new different machine for Christmas as I no longer want to give them my business.

I love the coffee but HATE the jars. When you finally manage to prise off the lid, the coffee spills all over the work top. I now look at supermarket own brands with screw top lids. Much easier to open even if the coffee is inferior.

We love the coffee but since you have changed the jars more of it is spilled on my worktop and floor.Mother in law came today she could not get lid off at all,sorry but we'll have to change to a different brand with an easy screwable lid

We've had a Tassimo machine for over 3 years and, whilst the coffee is very good, JDE's service is appalling - coffee out of stock, vouchers don't work, poor delivery times and increasing prices. Although some varieties are available in the supermarket, they are not the ones we drink.
So we thought we'd get a L'or machine as we could use any Nespresso compatible pods and the larger L'or pods, to give us more flexibility of supply.
On 27 March I tried to order a machine & pod package, but the L'or website wouldn't accept any payment option - 3 cards & PayPal - from me. Customer service were useless and said it was a problem with my bank - what all of them?? Finally on 28 March we set-up an account in my wife's name & the order was finally accepted. It appears that once you have an account with Tassimo, you can't have an account with L'or - very strange.
On 30 March I received notification form Evri that they had my parcel, but no delivery date. On 5 April we contacted JDE, who said they would contact Evri. On 6 April JDE emailed us to say that they needed 48 hours get get a response from Evri! We phoned JDE who said that it looked like Evri had lost the shipment and offered us a refund, which we accepted. It seemed that JDE customer service don't care if they lose customers - obviously less hassle for them.
So we have ordered a coffee machine from one of their competitors and will never buy from this appaling company again.
If I could give zero stars, I would.

Shockingly bad CS.
An absolute bunch of chancers. If they’re getting paid more than £10 per hour then it’s too much.
Ordered one of their super nspresso coffee machine and free pods deal.
After the initial email to say the order was confirmed, nothing!
After a month I emailed them and tried to ring, and use their contact form, nothing!
Eventually after a threatening legal action I got a basic email back to say they’ll refund my £80.
Then amazingly the offer on there site jumped to £100, so I can fairly work out what happened there.
Bunch of clowns. A fine example of how the larger the business the worse the CS despite the virtual gesturing they all spout of how important the customer is.
Incredibly disappointed considering this is on the surface a reputable company.

Would like to leave zero stars but not possible, THERE IS NO CUSTOMER SERVICE EITHER VIA EMAIL PHONE FACE BOOK!!!!!!!! THE WORST COMPANY I HAVE HAD THE MISFORTUNE TO HAVE DELT WITH!!!!

Great coffee that I've been drinking for years, however, the new jars are totally useless and in accessible for people who have arthritis, peripheral neuropathy, and other issues with their hands.
There isn't a jar or bottle opener that will stay on the lid because of the bad design.
At the least, the jar should have have some form of grip like a knurled grip or rubber.
The only way I find is to use a screwdriver (I'm over 18), lever the top off, and pour into another container which defeats the object of having an airtight seal.
Please change design - the old jars were perfect, these jars are useless.
The compensation vouchers for complaining are great but don't solve the issue.

We’ve used the excellent decaff instant for years but have given up since the introduction of the new jars. Impossible to get into without spilling it over the floor. Hopeless for people with arthritic or weak hands. Please tell us why and change it.

Abolutely dreadful cutomer service- not remotely interested in late delivery - they use the worst delivery company who have no way of keeping you informed and they have no way of contacting them other than by e-mail. L'OR coffee is Ok but there are plenty of others out there who take a pride in their customer service.

I think your advert with the man insulting the woman just because she ask if it matters what coffee she have is a disgrace and an insult to all woman on how he treated her.

Non-existent customer service. Messaged them twice. No reply twice.

Is it any good? How can I tell? It's impossible to get into the jar. 'Twist to open' says the label. Result, the lid goes round and round for ever. I phoned customer care, who contradicted the label entirely. No, they said, the thing is to hold the jar with both hands and press up on the lid with one's thumbs. That does nothing, either.

My nan loves to drink Egberts coffee the only thing is is that she finds it impossible to get into the jar she asked me one day to open it for her and even I had trouble getting into it once I had opened it and tried to pull the lid off half of the coffee went all over the floor I'm sure that the money that they're charging for this product that they can come up with a better idea of opening this jar it's a joke

Love their coffee - just wish you would its Senseo would be in Supermarkets!

Terrible, insipid, watery, tasteless, Frothless, maxwell house instant cappuccino. Absolutely disgusting. I have no idea how they have the audacity to call this product cappuccino, it does not resemble coffee in any shape or form.
It tastes only of dried milk and when you open the 750g drum that is exactly what it looks like, dried milk. There is very little coffee at all. There should be a law against selling this rubbish to the public, just ripping people off with this junk.
I have tried Kenco instant cappuccino which is far superior to this crap. I could not get any Kenco at the time of this purchase and, boy, what a waste of money. If you like the flavour of dried milk this product is for you. If on the other hand, you prefer a nice tasting cup of cappuccino with plenty of froth and a smooth coffee taste I recommend Kenco.