Beautifully designed and wide range of switches that cater for/can fit in with any existing or upgraded home decor. Prices reflect quality, design and variety. A personal request would be more abilit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
really liked the website, easy to use. very efficient service. absolutely love the light I ordered. great packaging, the right amount of cardboard used and tissue paper, all recyclable. First tim... See more
Company replied
Hi quality, beautiful products. Have spent hundreds of pounds on light switches, plug sockets etc. they looked beautiful online and just as perfect in real life. Worth every penny if you care about... See more
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The small size and look of the metal ceiling rose purchased is excellent. These were fitted to the apex of a room in roof to a very narrow flat ceiling section requiring a size smaller than standard... See more
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Company details
Written by the company
Dowsing & Reynolds is an online home décor retailer founded over 10 years ago by James and Ally Dowsing-Reynolds, who struggled to find beautiful, design-led fixtures and fittings for their homes that didn't have the associated designer price tag. They wanted things that looked attractive and were enjoyable to interact with. Focused primarily on statement lighting, switches and sockets, and stylish door handles, D&R concentrates on metal hardware with a twist and many products are designed and hand-assembled in-house.
Contact info
Unit 7, Hunslet Trading Estate, Severn Road, ls10 1bl, Leeds, United Kingdom
- +44 (0) 113 8199985
- contact@dowsingandreynolds.com
- www.dowsingandreynolds.com
4.5
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality but I will take one mark…
Great quality but I will take one mark off for sending the incorrect colour knob. Cheers
April 22, 2026
Reply from Dowsing & Reynolds
Hi Stefan,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm glad to hear you enjoyed your experience with our products and service, and many apologies for the mix up with the incorrect knob being sent out at first. Please don't hesitate to reach out if there's anything we can do to help.
Warm regards,
Dowsing & Reynolds
My shades are perfect would highly
My shades are perfect would highly recommended this company, and there customer service is 10/10 so helpful.
April 7, 2026
Reply from Dowsing & Reynolds
Hi Charlene,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our products and service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds
Excellent products and customer service
I’ve been a customer of f&f for years now and they always deliver! Amazing products dispatched fast and great customer service
April 16, 2026
Reply from Dowsing & Reynolds
Hi Camilla,
Thanks so much for leaving us a review, we really appreciate you taking the time!
All the best,
Dowsing & Reynolds
I begrudge not getting a full refund on…
I begrudge not getting a full refund on my item…. And having to pay to return it!
April 17, 2026
Reply from Dowsing & Reynolds
Hi Gale,
Thanks for taking the time to leave us a review, we always appreciate hearing from our customers.
I've taken a look at your refund, and the product you returned was refunded in full.
A member of our customer service team has been in touch to resolve any queries you may have.
Please don't hesitate to get in touch with us if there's anything else we can help with.
Kind regards,
Dowsing & Reynolds
Quick delivery
Quick delivery, excellent customer service when the mistake was mine. Really helpful customer service and quick resolution.
April 25, 2026
Unprompted review
Reply from Dowsing & Reynolds
Hi Lisa,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know that you’re happy with our service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
Highly recommended
I ordered new plugs and light switches for our new kitchen. The plugs and switches are great quality. There were a few little issues with one of the switches, but customer services sorted the issues very quickly.
I highly recommend for both product offering and customer service.
April 16, 2026
Reply from Dowsing & Reynolds
Hello Mark,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our products and customer service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Stuart,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know that you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
Thank you all for my wonderful lights.
Thank you all for my wonderful lights.
Excellent customer service.Thank you Joe.
April 13, 2026
Reply from Dowsing & Reynolds
Hi Mr Taylor,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know that you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
Great light switch cord looks very nice…
Great light switch cord looks very nice but is quite expensive. Reason I gave this 4 stars is because of the delivery cost, should be free. Overall seems like a sturdy quality product but I only just installed it.
March 30, 2026
Reply from Dowsing & Reynolds
Hi there,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our products, and I'm sorry to hear you found the shipping too expensive.
A member of our customer service team has been in touch to address any concerns you might have, as we’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds
Expensive but a lovely product
Expensive but a lovely product. Well packaged and arrived in time.
April 10, 2026
Reply from Dowsing & Reynolds
Hi Anne,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our products and our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds
Easy to order a quality product
Easy to order a quality product. Fast delivery and it looks good when installed
March 23, 2026
Reply from Dowsing & Reynolds
Hi Adam,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know that you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Eve,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
I really appreciate hearing how happy you were with our products and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Great hardware designs
Great hardware designs and excellent value. Prompt shipping too.
April 7, 2026
Reply from Dowsing & Reynolds
Hi there,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our products and service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds
Lovely BHS made Bulkhead Light.
Very fast delivery, well packed, tracking info spot on. This brass outdoor bulkhead large wall light is very substantial, I was surprised by the quality and weight. well worth the price, you can see even before use it will stand the test of time. We bought the bulb to suit this light which was also safely packed inside.
" Love the timeless style."
We can highly recommend this seller.
April 7, 2026
Reply from Dowsing & Reynolds
Hi Ann,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our products and our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds
Great products with unusually good customer service
Good, quick customer service for replacement parts.
March 2, 2026
Reply from Dowsing & Reynolds
Hello Simeon,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our products and service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Siggie,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know that you’re happy with our products, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
Great Experience
really liked the website, easy to use.
very efficient service.
absolutely love the light I ordered.
great packaging, the right amount of cardboard used and tissue paper, all recyclable.
First time I have used Dowsing and Reynolds, once my building work has finished I will definitely be ordering more lights from them.
Highly recommend.
March 24, 2026
Reply from Dowsing & Reynolds
Hi Sarah,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our products and our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Anthony,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds
Quality items
Quality items, order to delivery time and communications very good.
Very reliable company. 👍🏻
March 24, 2026
Reply from Dowsing & Reynolds
Hello there,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our products and service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Beth,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know that you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
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