Dowsing & Reynolds Reviews 12,055

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, including switches, lighting, and handles, often noting their ability to enhance home decor. Many people highlight the excellent customer service, describing it as responsive, helpful, and efficient in resolving issues and assisting with orders. The ordering process is generally found to be easy, and delivery is frequently described as fast, well-packaged, and with accurate tracking. However, some people were dissatisfied with certain aspects. A few reviewers experienced issues with product design, specifically with face plates not staying on switches or difficulties with light fixture assembly. There were also occasional concerns regarding delivery, with some customers reporting delays, incorrect orders, or unhelpful customer service when issues arose. A small number of people also mentioned receiving faulty items or having trouble with the cleaning and maintenance of certain products.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers praise the stunning appearance,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of products,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and prompt delivery, with... See more

Order

Reviewers mention positive feedback about order. Many customers found the online ordering process easy and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautifully designed and wide range of switches that cater for/can fit in with any existing or upgraded home decor. Prices reflect quality, design and variety. A personal request would be more abilit... See more

Company replied

Rated 5 out of 5 stars

really liked the website, easy to use. very efficient service. absolutely love the light I ordered. great packaging, the right amount of cardboard used and tissue paper, all recyclable. First tim... See more

Company replied

Rated 5 out of 5 stars

Hi quality, beautiful products. Have spent hundreds of pounds on light switches, plug sockets etc. they looked beautiful online and just as perfect in real life. Worth every penny if you care about... See more

Company replied

Rated 4 out of 5 stars

The small size and look of the metal ceiling rose purchased is excellent. These were fitted to the apex of a room in roof to a very narrow flat ceiling section requiring a size smaller than standard... See more

Company replied


Company details

  1. Lighting Store

Written by the company

Dowsing & Reynolds is an online home décor retailer founded over 10 years ago by James and Ally Dowsing-Reynolds, who struggled to find beautiful, design-led fixtures and fittings for their homes that didn't have the associated designer price tag. They wanted things that looked attractive and were enjoyable to interact with. Focused primarily on statement lighting, switches and sockets, and stylish door handles, D&R concentrates on metal hardware with a twist and many products are designed and hand-assembled in-house.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great quality but I will take one mark…

Great quality but I will take one mark off for sending the incorrect colour knob. Cheers

April 22, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Stefan,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm glad to hear you enjoyed your experience with our products and service, and many apologies for the mix up with the incorrect knob being sent out at first. Please don't hesitate to reach out if there's anything we can do to help.
Warm regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

My shades are perfect would highly

My shades are perfect would highly recommended this company, and there customer service is 10/10 so helpful.

April 7, 2026
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Reply from Dowsing & Reynolds

Hi Charlene,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our products and service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Excellent products and customer service

I’ve been a customer of f&f for years now and they always deliver! Amazing products dispatched fast and great customer service

April 16, 2026
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Reply from Dowsing & Reynolds

Hi Camilla,
Thanks so much for leaving us a review, we really appreciate you taking the time!
All the best,
Dowsing & Reynolds

Rated 1 out of 5 stars

I begrudge not getting a full refund on…

I begrudge not getting a full refund on my item…. And having to pay to return it!

April 17, 2026
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Reply from Dowsing & Reynolds

Hi Gale,

Thanks for taking the time to leave us a review, we always appreciate hearing from our customers.

I've taken a look at your refund, and the product you returned was refunded in full.

A member of our customer service team has been in touch to resolve any queries you may have.

Please don't hesitate to get in touch with us if there's anything else we can help with.

Kind regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Quick delivery

Quick delivery, excellent customer service when the mistake was mine. Really helpful customer service and quick resolution.

April 25, 2026
Unprompted review
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Reply from Dowsing & Reynolds

Hi Lisa,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.

I'm delighted to know that you’re happy with our service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Highly recommended

I ordered new plugs and light switches for our new kitchen. The plugs and switches are great quality. There were a few little issues with one of the switches, but customer services sorted the issues very quickly.
I highly recommend for both product offering and customer service.

April 16, 2026
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Reply from Dowsing & Reynolds

Hello Mark,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our products and customer service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

great

great delivery, super products

April 2, 2026
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Reply from Dowsing & Reynolds

Hi Stuart,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.

I'm delighted to know that you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Thank you all for my wonderful lights.

Thank you all for my wonderful lights.
Excellent customer service.Thank you Joe.

April 13, 2026
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Reply from Dowsing & Reynolds

Hi Mr Taylor,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.

I'm delighted to know that you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds

Rated 4 out of 5 stars

Great light switch cord looks very nice…

Great light switch cord looks very nice but is quite expensive. Reason I gave this 4 stars is because of the delivery cost, should be free. Overall seems like a sturdy quality product but I only just installed it.

March 30, 2026
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Reply from Dowsing & Reynolds

Hi there,
Thanks so much for leaving us a review, we really appreciate you taking the time!

It’s fantastic to hear how happy you were with our products, and I'm sorry to hear you found the shipping too expensive.

A member of our customer service team has been in touch to address any concerns you might have, as we’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds

Rated 5 out of 5 stars

Expensive but a lovely product

Expensive but a lovely product. Well packaged and arrived in time.

April 10, 2026
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Reply from Dowsing & Reynolds

Hi Anne,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our products and our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds

Rated 5 out of 5 stars

Easy to order a quality product

Easy to order a quality product. Fast delivery and it looks good when installed

March 23, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Adam,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.

I'm delighted to know that you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Lovely product

Lovely product
Functional and beautiful

March 26, 2026
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Reply from Dowsing & Reynolds

Hi Eve,

Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.

I really appreciate hearing how happy you were with our products and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Great hardware designs

Great hardware designs and excellent value. Prompt shipping too.

April 7, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi there,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our products and service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Lovely BHS made Bulkhead Light.

Very fast delivery, well packed, tracking info spot on. This brass outdoor bulkhead large wall light is very substantial, I was surprised by the quality and weight. well worth the price, you can see even before use it will stand the test of time. We bought the bulb to suit this light which was also safely packed inside.
" Love the timeless style."
We can highly recommend this seller.

April 7, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Ann,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our products and our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds

Rated 5 out of 5 stars

Great products with unusually good customer service

Good, quick customer service for replacement parts.

March 2, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hello Simeon,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our products and service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Great quality handles that look…

Great quality handles that look fantastic

April 7, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Siggie,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.

I'm delighted to know that you’re happy with our products, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Great Experience

really liked the website, easy to use.
very efficient service.
absolutely love the light I ordered.
great packaging, the right amount of cardboard used and tissue paper, all recyclable.
First time I have used Dowsing and Reynolds, once my building work has finished I will definitely be ordering more lights from them.
Highly recommend.

March 24, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Sarah,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our products and our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds

Rated 5 out of 5 stars

Very effective

Very effective, although DPD let you down on the previous delivery.

March 23, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Anthony,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Quality items

Quality items, order to delivery time and communications very good.

Very reliable company. 👍🏻

March 24, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hello there,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our products and service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds

Rated 5 out of 5 stars

Lovely product

Lovely product, great packaging, speedy delivery. Everything spot on.

March 24, 2026
Dowsing & Reynolds logo

Reply from Dowsing & Reynolds

Hi Beth,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.

I'm delighted to know that you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds

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