Beautifully designed and wide range of switches that cater for/can fit in with any existing or upgraded home decor. Prices reflect quality, design and variety. A personal request would be more abilit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
really liked the website, easy to use. very efficient service. absolutely love the light I ordered. great packaging, the right amount of cardboard used and tissue paper, all recyclable. First tim... See more
Company replied
Hi quality, beautiful products. Have spent hundreds of pounds on light switches, plug sockets etc. they looked beautiful online and just as perfect in real life. Worth every penny if you care about... See more
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The small size and look of the metal ceiling rose purchased is excellent. These were fitted to the apex of a room in roof to a very narrow flat ceiling section requiring a size smaller than standard... See more
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Company details
Written by the company
Dowsing & Reynolds is an online home décor retailer founded over 10 years ago by James and Ally Dowsing-Reynolds, who struggled to find beautiful, design-led fixtures and fittings for their homes that didn't have the associated designer price tag. They wanted things that looked attractive and were enjoyable to interact with. Focused primarily on statement lighting, switches and sockets, and stylish door handles, D&R concentrates on metal hardware with a twist and many products are designed and hand-assembled in-house.
Contact info
Unit 7, Hunslet Trading Estate, Severn Road, ls10 1bl, Leeds, United Kingdom
- +44 (0) 113 8199985
- contact@dowsingandreynolds.com
- www.dowsingandreynolds.com
4.5
Excellent
12K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dowsing & Reynolds
Hi Ruth,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
Absolutely in love with my double…
Absolutely in love with my double toggle light switch! Matt black gorgeousness!
March 16, 2026
Reply from Dowsing & Reynolds
Hi Susan,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our products and we’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Jason,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you're happy with our products, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds
Light switch not as implied in the…description
Light switch not as implied in the description. It reads as if it’s brass when in fact it’s brass EFFECT. Not the same thing at all .
March 16, 2026
Reply from Dowsing & Reynolds
Hi Chris,
Thank you for taking the time to share your experience. I’m truly sorry to hear that the quality of the products hasn’t lived up to your expectations, that's not the experience we want for any of our customers.
All our products come with a 2‑year warranty, can be returned within 28 days for a refund, and the materials of all our sockets and switches are listed on our website under Details & Specification.
A member of our customer service team has been in touch to resolve this for you and discuss things further.
If you have any other questions or concerns, please feel free to get in touch.
Kind regards,
Dowsing & Reynolds
Excellent quality product
Excellent quality product - looks fantastic. Really quick delivery.
March 11, 2026
Reply from Dowsing & Reynolds
Hi Neil,
Thanks for taking the time to leave us a review, we're always happy to hear feedback from our customers.
I appreciate hearing how happy you were with our products and service and do hope to see you shop with us again soon.
Best regards,
Dowsing & Reynolds
Really fast turnaround and delivery
Really fast turnaround and delivery, well packaged and a lovely set of lamps
March 10, 2026
Reply from Dowsing & Reynolds
Hi Kevin,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our products and service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Alysha,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
simple to purchase and arrived swiftly
February 24, 2026
Reply from Dowsing & Reynolds
Hello Ben,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds
The benchmark for best quality website, technical information & product quality!
TLDR:
Dowsing & Reynolds on-line information, products, packaging, delivery & customer focus are refreshingly excellent. Thank you for being an oasis of quality! 6/5*
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Background with a previous supplier:
I'm refurbishing the kitchen & bought 4 sets of new, but old-fashioned style copper lights from a *different company* (Bowley&Jackson - order #36211) which came with spun copper shades, solid brass bayonette fittings (with a cord stop), cloth wrapped cable, and solid brass ceiling roses (without cord stop). When they arrived, the products all seemed to be excellent quality.
However, my Electrician wouldn't fit them as the rose [bowleyandjackson dot co do uk / antique-cast-metal-ceiling-rose-for-pendant-shade] didn't meet building regs because there was;
1. no ceiling fixing kit supplied (or available on the website)
2. no way to take the lamp weight off the wiring connection
3. no earthing point physically connected to the metal rose
4. no space for a double earthed 'chocolate block' for wiring
5. no cord stop or cord protection as part of the rose
I contacted Bowley&Jackson but they didn't answer my emails.
------------------
DIY modifications:
I tried multiple adaptions, but nothing fit the rose. Most ceiling roses (at least for larger pendant lights) are designed to have an M10 thread for a cord stop, and most ceiling brackets are longer than the 50mm diameter internal space. In the end, other than heavily modifying & probably damaging the existing roses, I had to start from scratch & find something else.
-----------------------
Internet scouring:
I could find similar products, both bespoke & off the shelf, but nearly all of them only showed the aesthetic detail, with few having any technical details, or any mentions of size, standards, and many clearly written using AI and not much sign of other intelligence tbh - not even sense checks. You almost expect that now if from overseas, but our own big high street, quality retailers? ...not so much.
------------------
Finding Dowsing & Reynolds:
As a time-served Engineer of 35years (not an Electrician though) their website made me so happy... (I know that's probably weird but I'd been tearing my hair out over this).
The photos were thorough (not just the nice face you see when installed) and included every view and detail of the products that would enable you to make a fully informed decision about what you were getting.
The available .pdf documents were top quality;
a) general how-to for safely fitting & hanging pendant lights
b) specifically how-to for the actual product (because metal)
As someone who has spent time managing processes, procedures & some 7years as Lead Auditor, these are some of the best written, laid-out, intuitive instructions that I've seen in a while.
The ceiling roses arrived quickly, in sturdy packaging, with careful individual wrapping, and EXACTLY matched what was on the website. :-D
What's more, (after several iterations of me showing my Electrician various methods to fix the original roses & getting scathing feedback) he didn't even blink when I cautiously showed him these...so I'm very happy.
Thank you for showing how it should be done.
February 27, 2026
Reply from Dowsing & Reynolds
Hi Lucy,
Wow! Thanks so much for leaving us a review, we really appreciate you taking the time to share your thoughts with us!
It’s fantastic to hear how happy you were with our website, products and our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Will ,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds
Brilliant lamp first class service
March 6, 2026
Reply from Dowsing & Reynolds
Hi Ian,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our products and service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds
My order was dealt with quickly and…
My order was dealt with quickly and efficiently, wall lights are really lovely, excellent quality, love them! Delivery went smoothly and everything was packaged really well. Thank you Dowsing and Reynolds.
February 20, 2026
Reply from Dowsing & Reynolds
Hi Trish,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know you’re happy with our service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi Mrs M,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know you’re happy with our products and service, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
Very good customer service
Very good customer service, real people willing to help, I’ve had to return products as they weren’t suitable and the process was easy and fast. Excellent quality products and company.
March 4, 2026
Reply from Dowsing & Reynolds
Hi Karen,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our products and service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds
Service was superb
Service was superb, sadly the light fitting didnt fit where we thought it could go, but great qualty
March 3, 2026
Reply from Dowsing & Reynolds
Hi Diane,
Thank you so much for taking the time to leave us a review. We genuinely love hearing from our customers.
I'm delighted to know you’re happy with the quality of our products and service, we're sorry the light wasn't the right fit for you this time, and we hope to have the pleasure of welcoming you back again soon.
Best regards,
Dowsing & Reynolds
V helpful customer service
March 3, 2026
Reply from Dowsing & Reynolds
Hello Charlotte,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds
Super experience 🌟 We ordered a set of…
Super experience 🌟 We ordered a set of light switches online and, admittedly, made a mistake on the selection. From the moment we reached out to the company, we were met with nothing but exceptional service. The team was honest, patient, and gave us thoughtful advice. Not only did they help us correct the order, but they also offered a generous discount, making the whole process seamless. It’s rare to find a company with such dedication to customer satisfaction, and I can't recommend them enough. Truly top-tier! 🌟
March 9, 2026
Unprompted review
Reply from Dowsing & Reynolds
Hi there,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds
Excellent products and fantastic…
Excellent products and fantastic customer service!
February 10, 2026
Reply from Dowsing & Reynolds
Hi Christine,
Thanks so much for leaving us a review, we really appreciate you taking the time!
It’s fantastic to hear how happy you were with our products and our service. We’d love to see you shop with us again soon.
All the best,
Dowsing & Reynolds
Excellent customer service
Excellent customer service from Lizzie - very attentive 😊
February 16, 2026
Reply from Dowsing & Reynolds
Hello Alan,
Thank you for taking the time to share your feedback with us. We truly value hearing from our customers.
I'm pleased to know that you were happy with our service, and we look forward to serving you again in the future.
Kind regards,
Dowsing & Reynolds
Reply from Dowsing & Reynolds
Hi there,
Thank you for sharing your review with us, it means a lot that you took the time.
I'm really glad to hear you enjoyed your experience with our products and service, and we hope to welcome you back again before long.
Warm regards,
Dowsing & Reynolds
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