Dragonfly Products Ltd Reviews 

96
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I did order dog food,paid for next day delivery but unfortunately few days (5days)later still not getting my parcel,very disappointed,never ever will use this shop again ,NO RECOMENDING AT ALL To cl... See more

Rated 5 out of 5 stars

Have been a customer for many years and then had an issue that was resolved professionally , promptly and without hesitation. So grateful as these days they are certainly in the minority. Many thanks... See more

Rated 5 out of 5 stars

Just taken our 5 month old German shepherd puppy for her first ever nail clipping, the staff are so gentle and comforting that she happily went upstairs with them, and happily came down with them fres... See more

Rated 5 out of 5 stars

Every time I order from Dragonfly products I am always met with top quality products that my dog loves! The yak attack bars, beef scalp and furry buffalo ears are a favourite! My cocker X lurcher pret... See more

Company replied

Company details

  1. Pet Store

Written by the company

One of the UK's leading expert suppliers in natural, healthy dog treats and food. Treats, Raw Dog Food, Dry Dog Food, Supplement, Grooming and Enrichment Toys.


Contact info

3.6

Average

TrustScore 3.5 out of 5

96 reviews

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No recent history of asking for reviews

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3.6

All reviews

(96)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic products and customer service as always

I have been ordering from this business for a while now and I’m amazed by the Excellent customer service. Wide range of products for my two dogs, can cater for any dog with specific dietary requirements. My boys always get an exciting when their supply of strong chews arrive, since switching to raw i I’ve found the supplements provided by dragonfly have helped immensely with their health. I have a dog with a yeast imbalance so is on an elimination diet and Cerys was so helpful on the phone to explain what products would be suitable, she was very knowledgeable, friendly and happy to answer my numerous questions!! Thank you

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great company. Caring & informative. Highly reccomend.

We have a 9 week old puppy & were looking for chew treats to keep her occupied but were worried we would buy her something unsuitable & came across Dragonfly Products. After carefully reading through the website & watching their hugely informative videos we were confident this company really cared about the products they were selling and gave us the confidence we were buying the right thing. We went for the puppy pack & are delighted with our purchase. We are delighted to have found this company at the start of our puppy parenting journey & will be sure to be buying many many more products from them in the future.

August 24, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for such a lovely detailed review! We hope you enjoy these early puppy weeks and know that if you need any additional help or advice, just to contact us. Laura x

Rated 5 out of 5 stars

Highly reccomend the nail clipping service

Just taken our 5 month old German shepherd puppy for her first ever nail clipping, the staff are so gentle and comforting that she happily went upstairs with them, and happily came down with them freshly trimmed afterwards. Our girl isn't the bravest pup, but the whole process was as gentle as possible so she wasn't disturbed by it at all. Will definitely be taking her in future.

July 31, 2022
Unprompted review
Rated 5 out of 5 stars

Dragonfly Products tripe sticks

Dylan loves the tripe sticks from Dragonfly Products.
Excellent quality for a good price. No nasty bits in the bag. Delivery is really quick and I usually get a free sample of something for Dylan to try.
Wouldn’t buy them from anyone else.

July 27, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for leaving a review on behalf of Dylan! We are really pleased to hear that he is enjoying everything. Laura x

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Rated 5 out of 5 stars

Excellent food and service from Dragonfly Products

A great service/food. Our 8 week old German Shepard has taken to the raw food without any issues. We're luck enough to live in the next village, and having visited their shop i can say the service and guidance was excellent. Moreover the food is a full five stars from Buddy our GSD.

June 29, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for leaving a review! We loved seeing Buddy and can't wait to watch him grow! x

Rated 5 out of 5 stars

Such an amazing buisness!!

Such an amazing buisness I cannot fault there company or products! My 9 month old bulldog loves every treat I’ve bought (especially the pizzels)
There customer service is exceptional a company that cares about their products!
Definitely will be buying from them again thank you

April 17, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for taking the time to leave such a lovely review! Laura x

Rated 5 out of 5 stars

Deer antler was a good idea!

Great choice, excellent service, bought the deer antler and olive wood to help with dental hygiene for our retriever. He was very impressed!

April 14, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you for the review, we are so happy to hear that your dog loved his chews. Laura x

Rated 5 out of 5 stars

Your dog will love you!

What can I say other than what you waiting for - get ordering. Amazing service, great choice and quality food/treats for your fur babies. Highly recommend and will be a returning customer for sure.

April 8, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you for a lovely review! Laura x

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Rated 5 out of 5 stars

My dogs absolutely love their parcel from Dragonfly

My dogs absolutely love their parcels from Dragonfly! The yak sticks are their favourites and love that you get a free sample with every purchase! I love that that they are natural products. The delivery is fast and the product costs are very reasonable.The products are high quality as is their customer services. They are quick and helpful in response to queries. We will be continuing to order their treats from here! They keep 2 dogs very happy and would definitely recommend them!

February 24, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

Hi Faze, thank you so much for leaving us a review! We are so happy to hear we are keeping your pooches happy and thank you for your continued custom! Laura x

Rated 5 out of 5 stars

10 out of 10 every time

What can I say...spot on, outstanding customer service every time. Deliveries are always super quick to arrive and their products are amazing....from Chews, to Shampoo to Collars and harnesses ....its all just amazing. It stands out a mile that the staff at Dragonfly genuinely care about animals and providing quality products....no rubbish, EVER!!! Keep on being amazing!

February 22, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

We are so happy to hear that you love our products. Thank you so much for the lovely review!

Rated 5 out of 5 stars

I am so glad I found this site for all…

I am so glad I found this site for all my dog needs. I have used them a few times now and every time the delivery has been prompt and I am so pleased (as are my dogs) with my purchases and the quality of their natural treats.
Recently I purchased 2 of their new pawtraits, I had trouble uploading the photos required and the personal help I received was 1st class, and it goes to show in the 1st class products that I received. I cannot wait to get them up on the wall. Thank you so much 🤩

February 21, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

We are so happy to hear that you love your pawtrait! Thank you so much for the lovely review.

Rated 5 out of 5 stars

Our favourite place!

Just want to say how happy I am with my delivery I received today - I only placed it about 24 hours ago and it’s already arrived! My blue Staffordshire Bull Terrier Milo is a very happy boy. We love your shop and I thoroughly look forward to visiting the shop and stocking up on everythinggg! You have a lovely shop and I am very jealous that you get to work there every day! 💙🐾🦴 Victoria & Milo x

February 20, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for taking the time to leave us a review! We love to get feedback and we're so happy that Milo is enjoying everything!

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Rated 5 out of 5 stars

Highly recommended

I have been using Dragonfly products for over a year now. Their customer service is excellent. Orders always arrive swiftly. Products are of a high quality and the added touch of a free gift with every purchase is so helpful as you can try before you buy. My Whippet is very happy with her treats & chews.

February 18, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

That is great to hear! Thank you so much for a lovely review.

Rated 5 out of 5 stars

First class product and service.

Just received my puppy treat packs from Dragonfly products. Excellent, speedy service. Good variety in product. Very impressed.

February 7, 2022
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for taking the time to leave us such a lovely review

Rated 5 out of 5 stars

Ordered for the first time for…

Ordered for the first time for christmas pressies for the dogs in my family. Lots to choose from and all reasonably priced. I like to give natural treats rather than all the processed rubbish so I am happy that I ordered. The selection packs are great. Would order again and highly recommend to others. Thank you

December 14, 2021
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for your lovely review Charlotte. We really appreciate your custom and for taking the time to review us

Rated 5 out of 5 stars

Treats you can Trust

Great quality treats, our dog loves them. Unfortunately he now thinks any DPD package that arrives is for him!

The customer service at Dragonfly is great, when they didn’t have an item in stock they called (rather than emailing) to advise and offer alternative options. Really appreciate that!

November 1, 2021
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for such a great review! We are so pleased to hear that your dog is enjoying our deliveries :)

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Rated 4 out of 5 stars

Great items that animals love!

Recommended by our vet nurse at Animal Ark.
These products our dogs love and consume on a regular basis. Great quality items although a bit expensive however, with free next day delivery it works out quite well.

October 25, 2021
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for taking the time to leave a lovely review!

Rated 5 out of 5 stars

Lovely products and incredible customer service…

Brilliant products and customer service
We discovered Dragonfly on Instagram and have been ordering their healthy treats for our 4 month old Golden Retriever. He was having problems with his tummy which was food related and were told to switch to hypoallergenic. I called Dragonfly asking for their advice. Laura called me back and we had a great conversation about what to do. George loves the food and the treats. He is clearly feeling much better, has no more tummy or bottom issues and is no longer asking for food! An incredible small business with lovely products and brilliant customer service - I highly recommend!

October 7, 2021
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much Sarah, we are so happy to hear that George is doing so much better and for you to have taken time to leave feedback! Laura x

Rated 5 out of 5 stars

Quick delivery and high quality

Ordered some chews for my puppy, arrived the next day and he absolutely loves them. Seem very high quality, he digests them fine after having issues with some foods in the past. Highly recommend.

October 7, 2021
Unprompted review
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Reply from Dragonfly Products Ltd

Thank you so much for taking the time to leave a lovely review!

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