Dreamport Reviews 

I would like to share my experience so far as a Customer Service Agent. It has been both an eye-opening and rewarding journey, though not without its challenges — particularly in handling frustrated customers and striving to meet performance targets.

I truly appreciate the support provided by our team leaders, who are doing a commendable job guiding us through complex situations. However, I believe that more team leaders are needed, as this would help improve response times and support efficiency. I suggest that the company consider training more agents for leadership roles to strengthen overall performance.

Additionally, I’ve noticed that the response rate from departments such as Ticketing, Special Services, Fund, Claim Price, RPD, etc., could be improved. Delays from these departments often prevent us from resolving customer cases quickly, which in turn affects customer satisfaction. Faster interdepartmental support would greatly enhance our ability to serve clients effectively and reduce customer frustration.

Lastly, a number of customers express anger or distrust regarding TCS and other add-on products offered during booking. Many feel they were not properly informed or were misled, which leads to dissatisfaction and, unfortunately, loss of trust in our service. It would be beneficial to review how these products are presented and communicated during the booking process to reduce negative perceptions and ensure transparency.

Thank you for the opportunity to share this feedback. I believe that by addressing these areas, we can significantly enhance both customer satisfaction and internal efficiency.

Best regards,

I am grateful for the experience of working with this amazing company

A complete time waste. Just another way of making money for themselves by utilising other peoples time and energy. Leads that are there are completely useless as just one or two in thousands of old leads in the system can make a sale and when you join a senior team after a couple of months you still receive calls made by the system to you and then the client also are mostly unanswered. Just a time waste. Most of my team mates are still at 0 after over 3 months of efforts and some already left this shitty system.
Please tell asmuch people as possible to create awareness about it to save the poor people from time and energy waste.

Amazing and trustworthy

The compensation scheme ought to be a little flexible then the current one, otherwise everything is going great.

Fantastic chance to do decent work and learn a new profession. Takes time snd effort, but totally worth it.

Happy to be a part of Dreamport! Supportive team, and I enjoy improving my communication skills with international customers.

My supervisor and team made the work easier

I was really looking forward to working with Dreamport, but unfortunately, my experience was marred by what felt like a lack of consideration for participants' time. After missing one session during the live nesting program, I was unexpectedly sent off and told I'd be reinvited in 14 days. Given the program's structure and timeline, this delay felt like a significant setback. I was disappointed by the inflexibility and hope that in the future, more consideration can be given to participants' schedules and unexpected circumstances. Unfortunately, this experience left a sour taste, and I wouldn't recommend Dreamport without caution.

The company is honest when comes to commission settlement. Payment issue are been resolve peacefully and timely.

Don't waste your time, they want free labor (modern slavery).

its a great platform for aspiring travel agents

The constant support and motivations from the supervisors when ever you feel like quitting keep me going and i like the fact that the company is doing very good to fix issues when ever there's a glitch

This is an excellent place to work, and the senior staff members are very supportive.

Started out of curiosity, now it became a stable income every month. I did not expect much when I joined, but the professionalism and continuous opportunity to improve made impression.

RUN! it's a time waste, They will feed up your mind with enthusiasm but after Months of hardworking you gonna be TERMINATED as you didn't match their criteria beside their training is UNPAID so you gotta waste not only your effort but also your mindset, no rewarding system at all.

I completed the whole course and got a email saying it's done and I would recieve a test.

And now your team says I didn't complete it in time and my account is deactivated

This is ridiculous