Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... See more
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Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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A very friendly assistant
A very friendly assistant, who took ti.e to ensure our requirements were met.
A very pleasant way to spend a lot of money.
Customer service was great
Customer service was great, informative and helpful advisors
Very patient sales lady.very friendly!!🤗
The lady I was ordering a bed & mattress delivered.to me.I said I was so.patient.as I'm disabled& housebound.also 95?.¹ told me the ottoman ones I could afford etc. & mattress!I.no hurry.explained everything.as I needed setting up bed etc.!very satisfied.& Enyored our chat!!now waiting for my ottoman.
Gabriel
Gabriel, our assistant, welcomed us immediately we arrived and was patient, knowledgeable and helpful throughout
Amazing customer service
Isha and Nish were so helpful when choosing my new matress. They both were very knowledgeable.
Ashley at St Helen’s store was very…
Ashley at St Helen’s store was very helpful and made sure we were aware of all the options available to us. We were left to look around the store without pushy sales talk but Ashley was very helpful when we had questions and once we decided on the bed we wanted Ashley dealt with us very efficiently.
Customer adviser (Joan??) was great
Customer adviser (Joan??) was great. Explained things. Not pushy. Very pleasant
Alexis TV bed
fabulous TV bed sturdy and solid
salesman Keiron was great
have returned to buy mattress and another bed
staff was exectionally friendly and…
staff was exectionally friendly and courtaciuos
Excellent customer service and detailed…
Excellent customer service and detailed information helping us to select the perfect bed for our needs.
We found the staff very helpful and…
We found the staff very helpful and friendly and patient when responding to our questions. Did not push us to buy a bed but gave us time to workout which bed was the best option for us to buy.
Great coustomer service
The lady who attended to us was great very knowledgeable but not pushy gave me time to keep going back to a bed time after time. She gave me space to think and make my choice, which I liked. She offered us refreshments.
Andrew at Brierley Hill was more than…
Andrew at Brierley Hill was more than helpful. Gave us his full attention. We wanted to purchase two beds. One for my son & one for my husband and I. We did the sleep match and he explained and interpreted the results clearly. He showed us the full range of beds suitable for all of us but was careful not to overwhelm us. We went to the store three times on three consecutive days before making a final decision! Andrew was there for us every time we had questions. His great personality made the whole experience fun, happy and informative. We believe due to his customer care was the reason we finally purchased Two Beds! Thank you. He offered us all drinks and did not rush us during our experience. Very clear. Excellent service by Andrew.
Will was very helpful
Will was very friendly, patient and helpful in ensuring we had everything we needed to make the right decision on the mattress. Did us a great deal, was friendly, engaging and made sure we were well supplied with drinks. The whole team appeared happy with plenty of support and laughs along the way. Thank you.
Attentive and helpful staff
Attentive and helpful staff. Different products to suit a range of budgets. Good quality.
A relaxing environment and brilliant welcome
As we entered the store a very friendly staff member greeted us and took us to the bed I was looking for she was very helpful and knew the product. She ask if we would like a drink while we tested the beds she came back with our drinks and helped us with all our questions. A lovely young lady making us so welcome and very helpful!
We selected our bed and went downstairs to order our new bed again the young lady asked if we wanted another drink while professionally take our order! What a relaxing enjoyable experience thanks to this lovely lady please pass on our thanks to her !!
The manager was so helpful polite and…
The manager was so helpful polite and I even had a cup of tea I was very impressed with with the whole experience.
Superb service
Great service from the staff at dreams,especially amanda who was extremely helpful and knowledgeable about all the products at the team valley premises
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