Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choo... See more
Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and o... See more
When we entered Dreams, we were unsure of what we needed and felt stuck for choice. One of the workers called Oliver from the Blackburn store was super helpful and really made us feel welcome and comf... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just visited the branch Callum offered…
Just visited the branch Callum offered me really great service. He didn’t rush. Also he gave me choice of a variety mattresses according to My requirement , very professional. Really glad with the service well done.five star 🌟. Highly recommend…
September 2, 2026
Unprompted review
Great customer service from Mohit at…
Great customer service from Mohit at Leeds, Birstall. We wanted a sofa bed and went tour nearest store Halifax and asked to see one. We were told to go to Leeds as they had them there so not really helpful. However, at Leeds we were told they didnt have them in store but Mohit was quick to sit us down and explain the colour shade and size and ordered us a swatch. Great service that resulted in a sale.
September 1, 2026
Customer service was excellent good…
Customer service was excellent good advice and nice in store experience
August 27, 2026
I've ordered a Divan Bed Base and it…
I've ordered a Divan Bed Base and it was easy to do, but won't receive the Product until 5th October, thank you!
September 1, 2026
A very helpful member of staff who…
A very helpful member of staff who explained things and was very polite
September 1, 2026
Solihull Store - Natalie
Our experience with Natalie in the Solihull store was excellent! She was beyond helpful, patient and knowledgable, making the entire process super easy and unexpectedly enjoyable! If you need a mattress, Natalie is your woman!
September 2, 2026
Unprompted review
Hanan provided great service
Hanan provided great service
Used the sleep machine and let me try multiple pillows
August 27, 2026
Excellent service from start to finish
August 31, 2026
Great customer service whith Timi
Great customer service whith Timi , very polițe, kind and well inform.
Thank you!
September 2, 2026
Unprompted review
Very easy website to use
Very easy website to use, good quality and prices. Fast delivery and the product is of high quality.
August 31, 2026
A joke !
Boughta tv bed in june 2026 ( with new mattress ) from Derby branch meteor
It was due to be delivered 26/7/26
When it arrived mattress lost !
Paid to have it assembled and it was broken at end of bed ! Delivery guys took photos
Phoned customer service they said would deliver following Saturday / waited NO delivery
Called on the Monday as Not open weekends !
Arranged for replacement bed and mattress to come Wednesday 26/8/26 mattress finally here but wait still nothing for bed ????
Continuous calls to customer service - wait on line daily
40 minutes to andwer calls
Emails to store ??
Promised technical support ?
Promised call backs ???
What a joke !!!!! £2500 and i still have a damaged bed
September 2, 2026
Unprompted review
The staff were attentive
The staff were attentive, but gave us space to browse and compare at our own speed. Answered any questions we had to ensure the right bed for us. A great shopping experience. Dominique handled the whole sale efficiently. An asset to company 👍
August 29, 2026
Dumfries store was a fantastic…
Dumfries store was a fantastic experience got the mattress i wanted and is perfect for me Aimee was incredibly fantastic customer service made the hole experience worth while
September 2, 2026
Unprompted review
Appalling after sales service
All started well with nice staff and a king size mattress ordered to be delivered to the room of choice at a supplement. Delivery date arrived but despite the website and store assurances the mattress was not delivered to the room. After waiting over a month for a new delivery date without hearing anything we cancelled the order (under the consumer rights act 2015). The store assured us the order was cancelled and a refund on its way. The refund for a £2400 mattress turned out to be £260. We have contacted Dreams again for the outstanding money owed us (no mattress has ever been delivered to the room of choice we paid for). We are now weighing up the options of trading standards, ombudsman, legal proceedings or Rip-Off Britain.
We foresee lots of sleepless nights ahead.
July 10, 2026
Unprompted review
Hasan went above and beyond
The way Hasan approached me when I walked in to the store was amazing and his knowledge with customer relationships is incredible and professional. He has the customers hectic and I was really impressed.
September 1, 2026
Very engaging staff sorted everything…
Very engaging staff sorted everything we needed.
Elizabeth and George did a great job.
Hopefully our new bed will be perfect
September 1, 2026
Dian was very helpfull lovely to talk…
Dian was very helpfull lovely to talk to she made you very welcom
August 30, 2026
Very helpful staff
September 1, 2026
New Mattress
Called in for a new mattress the staff were very helpful towards making our choice and delivery options .very pleasant and professional
August 30, 2026
Fantastic Customer Service
We met Amanda at the Team Valley store who was patient, knowledgable and super helpful. A great experience.
September 2, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.