Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Review summary
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Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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I would like to express my sincere…
I would like to express my sincere thanks to Gabby of Dreams Altrincham for the outstanding service she provided during our visit. Her depth of knowledge about the different bed options was exceptional, and she explained everything in a way that was both clear and unbiased. Gabby is an incredibly friendly and engaging salesperson, never pushy, and truly a pleasure to deal with. We are very grateful for the time she spent with us and for the care she took in helping us make the right choice.
August 30, 2026
Popped into the Clapham/Stockwell…
Popped into the Clapham/Stockwell branch of Dreams today (Mon 31st Aug) and wanted to sing the praises of Hanan. She was incredibly kind and friendly, and approached me to help when she could see I was pondering. She helped answer my question super quickly.
Sadly I wasn't looking to purchase today, as my landlord is covering the costs of my mattress so he needs to approve my choice, but otherwise I would have loved to have purchased through Hanan. She is an asset to the company!
August 31, 2026
Unprompted review
We got exactly what we wanted at a…
We got exactly what we wanted at a price we could afford . Very helpful staff
August 31, 2026
Good friendly efficient staff
August 31, 2026
went in just to look
went in just to look, was greeted at the door and asked what we were looking for. Was then put on there mattress tester and was looked after very well, resulting with buying a new mattress.
August 31, 2026
There was a great range of beds to look…
There was a great range of beds to look at ,if u needed help to deside what bed was best 4 u there was help available if needed.The bank holiday sale was awesome I managed to buy myself a bed n with the money I saved in sale a little extra added I brought my daughter a bed also .thank u .
August 31, 2026
Great service and good advice…
Mike was very helpful and patient with us. He offered a lot of good advice and helped us find the perfect mattress.
August 30, 2026
Dennis at the salhouse road branch went…
Dennis at the salhouse road branch went above and beyond to help us get our dream bed he was very friendly and explained everything so we understood
August 31, 2026
People there are professional and clear…
People there are professional and clear when they sell you products
Very good with customers
August 31, 2026
Megan was really helpful and polite…
Megan was really helpful and polite pleasure to deal with
August 31, 2026
Sittingbourne store
Hannah in the Sittingbourne store was super helpful, knowledgeable and efficient. We liked being able to test different mattresses until we found the right one. Would definitely recommend this store.
August 31, 2026
Unprompted review
Easy process to purchase
Easy process to purchase as I can’t get to local retail outlet. So far so good.
August 31, 2026
Very Helpful
Helpful, knowledgeable sales assistant Jane. Ability to try the dreams bed test. Was given time to look at and try lots of different beds before making our decision with no pressure on time spent. Made us feel we made a good decision based on given time and space. Not rushed.
August 27, 2026
Mattress
Jordan from Dreams Gateshead helped us find the right mattress for my family. He’s very friendly and polite.
August 31, 2026
Unprompted review
Great Staff, Great Quality Product, Diverse Catalog
Great products and Amazing staff (Guna - You rockstar, We loved your service!)
Highly recommending 3 min dreams test for identifying which mattress to buy.
August 29, 2026
Laura & Daisy true professional in the world of Beds
Very professional, knowledgeable and welcoming staff.
Laura & Daisy were excellent in there delivery and knowledge of the products, a real credit to the company and Truro branch.
We went in to buy a new bed frame and ended up buying both the frame and mattress after there guidance and showing us options.
August 31, 2026
Last mattress I got from Dreams all…
Last mattress I got from Dreams all food products & servicw 👍
August 30, 2026
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