Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... See more
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As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choo... See more
Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and o... See more
When we entered Dreams, we were unsure of what we needed and felt stuck for choice. One of the workers called Oliver from the Blackburn store was super helpful and really made us feel welcome and comf... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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Great experience
Great experience. Fantastic sales staff (Connor) very knowledgeable and easy to deal with . They have a machine that works out your sleep position and pressure points . Delivered on time and with care . I’m very happy
August 31, 2026
Excellent Service
Staff at the Stoke store were very welcoming and the service was friendly and attentive without being intrusive. I appreciated being given time to browse, and when I did need help, Tom was excellent in explaining my options and made the entire process very simple.
August 30, 2026
Your staff member welcomed us
Your staff member welcomed us, gave us a choice of silentnight mattresses to choose from, which we asked for. She gave a descriptive talk about all of them.A very good experience and nice refreshments were had.
September 1, 2026
Ordered online and selected a delivery…
Ordered online and selected a delivery date suitable but half the order was sent before. Had i known this i would have placed the order for a different address as the order was for a new property I did not live in yet. I called as soon as lines opened the following day to change the address and was told this would be done but the order was sent out to the original address and the parcel was left outside and subsequently gone missing. Getting to speak to anyone about it is impossible. You speak to an automated message which arranges a call back and takes over 8 hours, if not the next day. 2 weeks later im still chasing to get my money back or the order resent.
September 1, 2026
Tempur Purchase
Great service from the staff in Weston super mare. Would recommend. Delivery was quick!
June 19, 2026
Great customer service from Simon in Bromborough
Simon in the Bromborough store offered us great assistance in narrowing down and choosing the right mattress from their wide selection
August 31, 2026
We ordered our bed some time ago
We ordered our bed some time ago. The store experience was fine. However, after 3 promised delivery dates we are still waiting for our sons bed. We have rung and emailed numerous times but haven't yet found someone who cares.
We were promised a £100 rebate but this hasn't materialised yet either.
Will be asking for a full refund if this matter isn't sorted tomorrow!
September 2, 2026
Unprompted review
Amazing helpful staff
Amazing helpful staff
Baz , Lauren and Natalie looked after me and my family.
Made is so comfortable for us and guided us through everything
Excellent staff highly recommended place to visit for bed
This is the Dreams Solihull branch I am talking about
September 2, 2026
Unprompted review
Everything better than expected
September 1, 2026
Aaron was very polite and helpful
Aaron was very polite and helpful. He gave us good advice on mattresses and allowed my daughter to try different ones. He gave good guidance on beds suitable for children. He gave us time to work out what would work for us best and I didn't feel pressured to buy.
Aaron was very professional when I decided to go ahead and buy the beds.
August 31, 2026
Sue and Amanda were phenomenal
Sue and Amanda were phenomenal, from the beginning took us through sleepmatch which identified what would be best suited for myself and my partner together. Always felt at ease and they kindly took their time showing us around each product. Ended up getting the Tempur 20 which has been 10/10
September 2, 2026
Unprompted review
Claire at the Erdington Dreams was very…
Claire at the Erdington Dreams was very helpful & professional.
September 1, 2026
Where Dreams become Nightmares
Ordered two mattresses in store on August 7th for delivery today Sept 2nd. Old mattresses went off to recycle .
Email to say delayed until 16th Sept!
Phoned up yesterday & told actually delivery could be today through AIT.
Nothing today & on phoning told they’re no longer available despite still on website- said no idea when delivery could be. Dreams ….eh more like Nightmares !
September 2, 2026
Unprompted review
The bed is amazing and the kind that…
The bed is amazing and the kind that I've needed for a long time.
March 7, 2026
Just visited the branch Callum offered…
Just visited the branch Callum offered me really great service. He didn’t rush. Also he gave me choice of a variety mattresses according to My requirement , very professional. Really glad with the service well done.five star 🌟. Highly recommend…
September 2, 2026
Unprompted review
Great customer service from Mohit at…
Great customer service from Mohit at Leeds, Birstall. We wanted a sofa bed and went tour nearest store Halifax and asked to see one. We were told to go to Leeds as they had them there so not really helpful. However, at Leeds we were told they didnt have them in store but Mohit was quick to sit us down and explain the colour shade and size and ordered us a swatch. Great service that resulted in a sale.
September 1, 2026
Customer service was excellent good…
Customer service was excellent good advice and nice in store experience
August 27, 2026
I've ordered a Divan Bed Base and it…
I've ordered a Divan Bed Base and it was easy to do, but won't receive the Product until 5th October, thank you!
September 1, 2026
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