Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so ea... See more
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See what reviewers are saying
Very professional staff, Abdul certainly knew his stuff. Talked me through the best mattresses for me. Would highly recommend.
Dreams is what dreams are made of! From stepping foot into the shop to having our mattress delivered the experience we had was excellent. The staff who helped us were polite and helpful- going that ex... See more
I bought Lucia bed with matching cabinets, blanket box & mattress. It’s good quality strong furniture. Assembly of bed & under bed drawers was straight forward. Everything aligned perfectly. S... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Portrack Lane, TS18 2PS, Stockton, United Kingdom
- 01642044638
4.8
Excellent
370 reviews
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Very professional staff
Very professional staff, Abdul certainly knew his stuff. Talked me through the best mattresses for me. Would highly recommend.
August 27, 2026
Excellent staff and communication
August 28, 2026
Mattress purchase from Charlotte
Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so easy and straightforward she was so helpful and we felt like she genuinely wanted us to find exactly what we were looking for. We shopped around but ultimately went back to dreams because of the service we recieved. We felt in other shops we were just being sold to and things were being pushed on us and in dreams Charlotte did the complete opposite and this is exactly why we went back in the end. Can’t recommend them enough
August 28, 2026
All in all, a good experience
The installers were a bit late, but they called and let me know and when they arrived they got the bed/mattress installed in quick time.
June 5, 2026
Good user friendly website.
Very easy to browse and make an order on the website. Payment went through without any problems and delivery was quick, friendly and efficient.
I would definitely order from this company again.
June 15, 2026
Got what I wanted nice comfy bed
June 7, 2026
Dreams Portrack Lane we were greeted by…
Dreams Portrack Lane we were greeted by a lovely lady called Jayne who helped us choose a bed what was great for us. Jayne did the sleepmatch test to find the right mattress for us. Service was brilliant, we were told date it would arrive, from start to finish everything went smooth couldn’t fault anything.
May 31, 2026
Excellent bed
Excellent bed, excellent service, excellent delivery and fitting. From start to finish amazing, so grateful as bed is for elderly mum 86 terminally ill with cancer. She is so comfortable on a night now.
May 29, 2026
Great sales te and great delivery team
May 22, 2026
Every thing as required
May 17, 2026
Product as expected Delivery team…
Product as expected Delivery team pleasant and very helpful exactly what I would expect from a well known brand would highly recommend this company well done
May 1, 2026
Dreams is what dreams are made of
Dreams is what dreams are made of! From stepping foot into the shop to having our mattress delivered the experience we had was excellent. The staff who helped us were polite and helpful- going that extra mile to ensure that we were happy with our purchase. The gentleman who delivered it were brilliant- nothing was too much trouble. We’re more than happy with our mattress and we’d certainly use Dreams again and recommend them to our friends.
April 4, 2026
very good company the staff was amazing…
very good company the staff was amazing and helpful
April 23, 2026
Unprompted review
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Customer Service Poor
The salesperson did not offer next day delivery. The salesperson never called back.
April 20, 2026
Reply from Dreams - Stockton
Good afternoon
Thank you for your review. I am sorry for the fact next day delivery was not offered on your order.
I can see that you have already spoken to our Customer Service team regarding this who have agreed a resolution with you.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Staff were helpful and pleasent
Staff were helpful and pleasent, and not pushy, gave me plenty of time to try several mattresses and to make up my mind.
April 19, 2026
Good product and an excellent price…
Good product and an excellent price within our budget will shop with you again
April 5, 2026
Ordering and delivery were great
Ordering and delivery were great. We are disappointed that the new king size tempur mattress is smaller on each side than our old king size tempur mattress. This leaves a gap in our bed frame.
Not sure if this can be resolved.
March 29, 2026
Reply from Dreams - Stockton
Hi Elizabeth,
Thank you very much for taking the time to leave your review.
I tried to contact you today but was unable to reach you, so I have followed up with an email. I look forward to your reply and to speaking with you soon.
Regards,
Hassan
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