Our visit to Dreams was productive and painless. We were paid attention to, all in a friendly & welcoming manner. We ordered the items we wanted in a pretty short timeframe and things were never "over... See more
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Great experience at Dreams Wednesfield! The staff were friendly, knowledgeable, and really took the time to help me find the right bed and mattress without any pressure. The store was clean and well l... See more
Gordon in wolverhampton branch, was attentive, friendly, knowledgeable and patient. He went above and beyond for us and took notice of health conditions ie back/spinal issues without being pushy. We w... See more
My son finds the mattress comfortable and delivery good but the green bag that was meant to arrive to recycle my old mattress came after the new one. Luckily the driver took it away anyway but I’m not... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bentley Bridge Retail Park, WV11 1BP, Wolverhampton, United Kingdom
- 01902810406
4.9
Excellent
219 reviews
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Very helpful when looking for new…
Very helpful when looking for new mattress. And delivery was good
August 16, 2024
Brilliant service from showroom to…
Brilliant service from showroom to delivery. Excellent qwality workmanship.
The matress is so comfortable and the storage is great.
Will recommend Dreams.
August 11, 2024
Well pleased,Had an amazing experience in the store…
Had an amazing experience in the store excellent service and delivery was excellent to would recommend Dreams to everyone
August 10, 2024
Great product range and competitively priced
Great product range and more competitively priced than the other main high street bed shop chain. Staff in the wolverhampton store were extremely helpful without being too pushy
August 4, 2024
Unprompted review
Excellent experience smooth sailing
Excellent experience smooth sailing. From entering the shop was greeted and offered rea or coffee, I was on a mobility scooter and he was helpful and let me feel comfortable.
July 26, 2024
Helpful sales advisers
Helpful sales advisers, value for money and prompt and efficient delivery. Have recommended Dreams to friends looking for a bed.
Very happy customer
July 3, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Wolverhampton
Good afternoon Mr Jones,
Thank you for taking the time to leave us your feedback.
I am sorry that you did not find the delivery crew to be as helpful as you would have hoped.
I certainly want to look into this in more detail. I was unable to reach you via a call, but I have sent you an email.
I do hope to hear from you soon.
Many thanks,
Kishan
Avoid. They charge for collection £49
Avoid! I recently purchased a mattress online from your store and I am quite disappointed with the experience. The fact that the mattress cannot be returned to the shop due to its size is very inconvenient. Moreover, the £49 charge for collection is unreasonable.
Additionally, reaching customer service and resolving my issues took an excessively long time. It's frustrating that payments are processed quickly, yet customer support is so slow.
I will not be using your service AGAIN!!!!!
July 10, 2024
Unprompted review
Reply from Dreams - Wolverhampton
Good morning Miss Magdalena,
Thank you for taking the time to leave us your feedback.
I am sorry that you have experienced reaching our customer service team and I am sorry that you wanted to return your mattress.
I wanted to look into this for you but as your order number was not submitted with your review, I have not been able to locate your order on our system. I have requested your order details via Trustpilot and hope to receive these details soon.
Many thanks,
Kishan
Excellent service
We went into store needing a new mattress but not having a clue what kind. Both of us had very different ideas and needs for the new mattress and we didn’t know where to start. The machine that reads your posture and lying position quickly reduced our options, which made it easier to think and comprehend what we were looking at. The sales assistant was extremely helpful, friendly and in no rush to push us for a decision.
April 28, 2024
Holly the sales assistant was…
Holly the sales assistant was absolutely excellent and the delivery was fine…except a bit of can we can't we get it upstairs
The fact that I have to turn the bed weekly for 3 months was not so great and I was probably told after I had bought it
Mattress is fine but not great but ok…hope it improves with all that turning!!
May 17, 2024
Brilliant service
Brilliant service. Excellent store in Bentley Bridge, served by Gordon, patient, kind and knowledgeable.
Thank you
May 14, 2024
Unprompted review
The professionalism of the sales team.
The sales person instore was welcoming and not over bearing, her knowledge and expertise made us feel at ease. Her professionalism made us to buy instore and not online which i was grateful of.
April 7, 2024
Great in store experience
Very helpful and polite staff that were patient with our questions and needs
February 9, 2024
Very helpful
Very helpful. Friendly and professional staff. Prices were very good. Would recommend to anyone. Very satisfied with product.
March 23, 2024
Fantastic Customer Experience
From the ordering stage in the store with Mollie to the delivery and build yesterday by Craig and his colleague it was just perfect. They went that bit extra stuggling to get the super king matress up the stairs but they managed to do it.
Everything was done exactly as we had hoped and could not be happier.
Many thanks.
March 22, 2024
Unprompted review
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