Matt Blackman was very helpful and responsive throughout. He was welcoming from the moment we visited the showroom and took the time to answer all my questions, which made it easy to feel confident in... See more
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See what reviewers are saying
A heartfelt thank you to everyone, and especially Agnieszka, for looking after us so wonderfully for nearly 15 years. ❤️ We’ve always felt valued and cared for, and we’re so grateful for the tr... See more
Overall a positive experience and I would recommend them. However, a few points: 1. Car not prepared to standard expected. Only after reaching home noticed a large stain on right side bumper and a... See more
The service I received from Drift bridge Audi was brilliant from the initial enquiry to collection. I bought my car at a distance so had to rely on the sales staff for an accurate description of the v... See more
Company details
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Reigate Road, KT17 3LA, Epsom, Surrey, United Kingdom
- 01737 300985
4.7
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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We didn’t feel rushed in any way when…
We didn’t feel rushed in any way when we met with Conrad and he was very informative. The process of choosing and purchasing our car was smooth and pleasant. I would come to
Driftbridge again in the future to purchase a car.
March 13, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Kathryn! We’re delighted to hear you had such a smooth and pleasant experience at Audi Approved Epsom. It’s great to know Conrad made you feel comfortable, well informed, and never rushed during the process.
We truly appreciate your kind words and your intention to return in the future; that means a lot to us. Thank you for the fantastic 5-star review! 🚗
Appalling buying experience
Avoid buying from Drift Bridge Audi Main Agent if you want a decent buying experience. Worse than poor customer service during sale of £18k car. The car had a tyre that was almost completely worn on the outside edge but had 3.5mm in the middle. On talking to the sales manager, called over by the salesperson, he disputed the fact the tyre did not meet the required standards and, instead of discussing a sensible reduction, got very shirty and stated 'I don't have to sell you the car and you don't have to buy it!'. A sign on the wall stated the MOT on used cars should have at least six months remaining. Checking the details, the car had only three months remaining. Having driven two hours to collect the car, assuming an Audi Main Agent would perform checks properly before arrival, it was irritating to say the least to get into an argument about a tyre and to have to point out the company was not even meeting their own advertised standards for used car sales. We were left with no faith at all in the workshop, were stunned by the arrogance and rudeness of the sales manager, and had the worst buying experience we have ever had. After unnecessarily stressful discussion the sales manager offered £150 discount to cover the contribution towards a new tyre and to pay for an MOT. The offer was made for the garage to do these but having driven two hours to collect the car, and not wanting to have another four hour round trip, the decision to accept the £150 was made. Apparently the possibility of the four hour trip was, according to the sales manager, 'your problem not mine!'. Fingers crossed the car is OK. I would not rust their workshop at all, so the MOT result will be interesting. Avoid this garage if you have any alternative! We only continued due to the investment we'd already made in time.
I have never encountered such an arrogant sales manager so please, when you send your standard response to poor reviews, don't bother to ask to talk to me or my son if you are the sales manager concerned.
March 16, 2026
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Dear Mr Dunford. Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that it did not meet the standards you rightly expected from us.
This is certainly not the level of service we aim to provide, and we are particularly concerned to hear your comments regarding both the condition of the vehicle and the interaction you had with our team. Please be assured that your feedback is being taken seriously and will be reviewed internally.
We understand how frustrating it must have been to travel a significant distance and encounter these issues on arrival. While we are pleased that a resolution was agreed on the day, we regret that the process left you feeling dissatisfied.
Nick from sales went above and beyond…
Nick from sales went above and beyond to support me through the process of purchasing a new car after my car had been stolen. He was patient, understanding and empathetic to the stress I was experiencing. Nick provided me with a myriad of options and did not pressure me at any point to make a decision. He is an absolute credit to Drift Bridge. Thank you again for helping me out.
March 12, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Richard! We’re delighted to hear Nick was able to support you so well during what must have been a very stressful time. His patience, understanding, and empathetic approach are exactly what we strive for at Audi Approved Epsom, and he’ll be truly touched by your kind words.
It’s great to know you felt supported with clear options and no pressure throughout the process. We’re really pleased we could help you get back on the road.
Thank you again for your feedback and 5-star review; it means a lot to the whole team. 🚗
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Tony! We’re delighted to hear you received such accommodating service from Agi at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Nick was excellent
Nick was excellent, very helpful and nothing seemed too much trouble. Very pleased with our car.
March 13, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Susan! We’re delighted to hear Nick provided such excellent service and that nothing was too much trouble at Audi Approved Epsom.
It’s great to know you’re very pleased with your car. We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
The staff was really friendly and a lot…
The staff was really friendly and a lot of help Matt Blackman was so helpful with keeping me updated with my car
March 9, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Adam! We’re delighted to hear you found the team friendly and helpful at Audi Approved Epsom. It’s great to know Matt kept you well updated throughout the process.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Competitive pricing
Competitive pricing, seamless pick up and finance. Everything explained clearly.
February 11, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Darren! We’re delighted to hear you found the pricing competitive and the whole process seamless at Audi Approved Epsom. It’s great to know everything was explained clearly for you.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Good product, good salesperson
Such a pleasure dealing with a proper salesperson who is interested in you as a customer. This was our 4th new purchase from Audi approved Epsom and was as smooth and trouble- free for us as the 1st thanks to Agi.
March 6, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Sue! We’re delighted to hear your fourth purchase with Audi Approved Epsom was just as smooth and trouble-free as your first. Your continued loyalty means a great deal to us.
It’s wonderful to know Agi made such a positive impression by focusing on you and your needs throughout the process; she’ll be really pleased to hear your kind words.
Thank you again for your support and fantastic 5-star review! 🚗
Stephen was very helpful and friendly…
Stephen was very helpful and friendly and made the whole process run smoothly
March 7, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Madeline! We’re delighted to hear Stephen was so helpful and friendly, and that he made the whole process run smoothly at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Everything went so smoothly
Everything went so smoothly, from initial contact to vehicle pick-up. Sales Executive Agi was very efficient, practical and personable throughout the entire transaction, and even followed up with a phone call the on the second day after purchase to make sure everything was ok with the car. The only hiccup was that car pick-up was delayed by a day because the front brake disc pads needed replacing as a precautionary safety measure, for which I am most grateful. All-in-all, purchasing from Drift Bridge was a hassle-free experience. Many thanks to all involved!
March 2, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Roger! We’re delighted to hear everything went so smoothly for you, from your first contact through to collecting your car at Audi Approved Epsom. It’s great to know Agi’s efficient, friendly, and thoughtful approach, including her follow-up call, made such a positive impression.
We’re also pleased the precautionary work on the brake pads gave you peace of mind, even with the slight delay. Your safety is always our priority.
Thank you for your kind words and for describing your experience as hassle-free. We really appreciate your 5-star review and hope you enjoy many happy miles in your new car!
Found the experience of buying my VW…
Found the experience of buying my VW Golf smooth
February 25, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review! We’re delighted to hear you found buying your VW Golf a smooth experience.
We really appreciate your kind feedback and hope you enjoy your new car!
Excellent service
Excellent service
Conrad was very helpful and a credit to your business
very happy around
February 28, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Christopher! We’re delighted to hear you received excellent service at Audi Approved Epsom. Conrad will be really pleased to know his support made such a positive impression.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Impressive service
Impressive service, providing information and follow ups. During collection Katie was very thorough and has been very helpful with my questions since.
February 23, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Jane! We’re delighted to hear you received such impressive service at Audi Approved Epsom. It’s great to know the information, follow-ups, and Katie’s thorough support at collection, and since, have been so helpful.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Unprofessional and unhelpful
We bought a Tiguan from them.
Tried booking a service and oil change with them then 2 days before they say they have to cancel by leaving the most unprofessional voicemail from a girl called “Neva” (hard to gauge name)! Called back only to be told car needed a software update and we could drop it Saturday and collect following week! Said we can’t do in the week, so was told we could drop it Saturday and they’d drop it back at some point the following week! This appointment has been booked in for ages so surely they should have checked all this in the beginning. We changed all our plans to make this appointment. They should have made more efforts to ensure this was sorted. Bit of a waste of money having their service plan as nothing about it makes it convenient or simple. Unprofessional and disappointing. At this point our experience with our personal VW has not been great and we would not deal with them again.
February 26, 2026
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for sharing your feedback, Emma. We’re very sorry to hear about your experience and understand how frustrating it must have been to have a long-planned service appointment cancelled at short notice, especially after rearranging your plans.
We would like to clarify that your review appears to relate to Drift Bridge Volkswagen, rather than Audi Approved Epsom. To ensure your concerns are properly reviewed and addressed by the correct team, we recommend contacting the Volkswagen dealership directly.
Please call Drift Bridge Volkswagen on 01737 360111 or email driftbridgevw.sales@driftbridgevw.co.uk
, and a member of the management team will be happy to review your concerns and work with you to resolve the issue.
Thank you again for bringing this to our attention.
Katie was very helpful
Katie was very helpful, efficient and friendly. She was a joy to deal with
February 20, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Claire! We’re delighted to hear Katie was so helpful, efficient, and friendly, and that she was a joy to deal with at Audi Approved Epsom.
We really appreciate your kind words and 5-star review — thank you for choosing us
Incredibly personable team
Incredibly personable team. Very helpful and made the whole process as seamless as possible. Stephen T was a super salesperson.
February 19, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Andrew! We’re delighted to hear you had such a seamless experience with the personable and helpful team at Audi Approved Epsom.
Stephen will be really pleased to know his support made such a positive difference. We really appreciate your kind words and 5-star review — thank you for choosing us!
Jason was fantastic
Jason was fantastic. I was coming from Manchester to Audi Approved Epsom to view a car and due to the distance, I wanted to drive away with the car if I liked it. Jason made the whole process easy and smooth and had everything set up ahead of my visit. I was worried that I was buying a car before seeing it in person but Jason reassured me throughout the whole process that nothing will go through until I test drive it.
February 16, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Tas! We’re delighted to hear you had such a positive experience with Jason at Audi Approved Epsom. It’s great to know he made everything smooth and well prepared ahead of your long journey, and that he reassured you throughout the process.
We’re pleased you felt confident and supported, especially when buying from a distance. Thank you for your kind words and 5-star review — enjoy your new car!
Honesty
Selling the car with quick demonstration is what sales executive do! The sat nav was not explained properly how it works, I paid attention how to navigate the screen from the rotation of the knob. I touched the screen to see if it would work but no such luck. Now have been told it would cost £2500 to change the sat nav to touch screen 😞😞😞. At least be honest and Patient point out in future.But too busy to close the deal!!. Before I change my mind!. Being in sales for 17+ that's what you get.
January 30, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for taking the time to share your feedback. We take all reviews seriously and are sorry to see this rating. We understand how disappointing it must be to feel that certain features were not fully explained at the time of purchase. This is not the experience we aim to provide, and we apologise if you felt rushed or unsupported during the handover process.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365, so we can better understand your concerns and review this with you properly.
Thank you again for bringing this to our attention; your feedback helps us improve our service for future customers.
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Bryan! We’re delighted to hear you had a seamless and professional experience throughout at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Great experience with Conrad Black
Great experience with Conrad Black, managed to arrange transfer of car to Epsom quicker than expected 👍 gave great information, no pushy sales chat here! and to be honest there’s nothing not to love about the car as it sold itself, stunning 👌
February 2, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for the great review! We’re delighted to hear you had such a positive experience at Audi Approved Epsom. It’s fantastic to know Conrad arranged the transfer so quickly and provided clear, helpful information without any pressure.
We’re also pleased you’re loving your new car; it’s great when the right vehicle really does speak for itself. Thank you for your kind words and 5-star feedback!
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