Driiveme UK Reviews 

117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the service provided. Customers frequently praise the staff members for being exceptionally professional, polite, and exceptionally helpful during vehicle handovers and appraisals. Reviewers note that the entire transaction process is remarkably smooth, straightforward, and managed with great care from start to finish. Consumers also deeply appreciate the clear communication and real-time updates provided by the drivers regarding arrival times and accurate ETAs. People highlight that agents keep them fully informed throughout the day, ensuring a completely seamless, transparent, and reassuring service experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the exceptional professionalism and friendly... See more

Service

People report positive experiences with service, highlighting a seamless, transparent, and professional... See more

Delivery service

Clients share positive opinions on delivery_service, highlighting exceptional and efficient support from... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting exceptional... See more

User experience

Consumers find user experience to be exceptionally positive, highlighting a smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience from Michael G. He took great care in looking after our vehicle whilst delivering it to us, and was very friendly and helpful in explaining what we needed to know for the car handov... See more

Rated 5 out of 5 stars

Excellent service from Michael G. today. He kept me up to date with the appointment timing throughout the day and his ETA was accurate to the second! Upon arrival, handover was swift and Michael was v... See more

Rated 5 out of 5 stars

Great overall service from Ceejay. He kept me updated the day before and on the day about his arrival time. On the day he did a thorough check of the car and walked me through the transaction details.... See more

Rated 5 out of 5 stars

Ceejay should be this Company's shop window what a delightful man. Polite, exemplary manners I enjoyed his company immensely. He was so thorough and so helpful and knowledgeable. Whatever Ceejay is b... See more


Company details

  1. Transportation Service

Written by the company

DriiveMe are Europe's leading driven vehicle movements platform with over 3,500 registered UK drivers and full national coverage. Our fully digital platform & driver app are simple to use, efficient and accessible with live real time updates and tracking. DriiveMe can accommodate any bespoke requirements tailored to each individual client’s needs from booking, job listing and vehicle appraisals through to delivery and invoicing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(117)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Easy process, smooth

The pickup driver Michael G, was great. Very friendly, communicative of what he was doing and fast. Walked me through the whole process. Thanks!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The driver who collected my car, Michael G, was excellent. He explained the process, what he was doing each stage, he was friendly and communicated well. Smooth process throughout.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Ceejay

Excellent Service from Ceejay

I received outstanding service from Ceejay from start to finish. He kept me well informed both the day before and on the day of collection, updating me on his expected arrival time.

On the day, he carried out a thorough inspection of the car and clearly explained all the details of the transaction, making the process straightforward and stress-free. Everything went smoothly, and he even confirmed once he had safely arrived at the destination.

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service from Ceejay

Great overall service from Ceejay. He kept me updated the day before and on the day about his arrival time. On the day he did a thorough check of the car and walked me through the transaction details. Everything went smoothly and he also updated me upon arrival at the destination.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth process

Very smooth process, the person Mr Ceejay was very polite and very professional in doing his job when he came to collect my car.

October 22, 2025
Unprompted review
Rated 2 out of 5 stars

Poor driver experience

The driver Steve brought the car unwashed. It was dirty and had cobwebs over it, as well as appearing used on the passenger floor side. He said he didn't have money to wash it as the company didn't mark it for a wash.
He wanted to give me the keys and leave immediately. I explained I needed to check the car properly first.
As I was doing my checks he was unnecessarily following me around the car, as if to pressurise me to finish.
When I noticed scuffs or marks to be photographed, he said he's already got his own photos and video taken of the car. He didn't note these down on any paperwork or take photos. He didn't want to show me anywhere else that had potential marks/scuffs (even though he said he took photos).
When signing he didn't show me what to read, just opened a link and said I had to put my signature down.
Overall, an unpleasant car drop off. Was a disappointment as I was quite excited about receiving my new car. A bit of an anti-climax.

September 26, 2025
Unprompted review
Driiveme UK logo

Reply from Driiveme UK

We're disappointed to hear that the vehicle was not delivered in the condition that you expected, as well as our driver not giving an adequate handover.

We work on the instruction of our clients and they have confirmed that this vehicle was not to be washed prior to delivery to yourself.
As well as advising that no detailed handover is required with their vehicles upon delivery.

This driver has completed hundreds of movements with ourselves and this is the first instance of us having any bad feedback regarding their conduct.
We can confirm that further training will be given, as well as ensuring that they adequately explain what you are signing for - not simply confirming condition of the vehicle but that is has successfully been delivered.

If you wish to discuss this further as well a viewing the ePOC/D of the vehicle confirming condition at collection and delivery please email operations@driiveme.co.uk and the team will be happy to discuss your issues in more detail.

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Rated 5 out of 5 stars

Brilliant experience from start to finish!

I had such a positive experience with Driive Me, and in particular with Ceejay. From the moment he arrived, he was not only extremely professional and thorough with all the checks, but also genuinely friendly and easy to talk to. He explained everything he was doing clearly, answered any questions I had, and made the whole process feel smooth and stress-free.

What I really appreciated was how conversational he was throughout. We even had a great car chat while he was checking over my vehicle, which made the whole thing feel relaxed and personable. He struck the perfect balance between being professional and personable, which made the experience so much more enjoyable.

He kept me updated on his whereabouts throughout the journey and confirmed once the car had safely reached its destination, which gave me a lot of reassurance. On top of that, he made sure all the paperwork was completed properly before leaving, which was a huge help and showed just how reliable and thorough he is.

Honestly, I can’t praise him enough! A genuinely top-class service. I’d definitely recommend him to anyone looking for a car appraisal or transport. A great five-star experience from start to finish! Thank you again Ceejay.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Ceejay was Superb

Ceejay was exemplary from start to finish. Very thorough and extremely helpful when dealing with the admin to actually get the money agreed.
A delightful gentleman

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Pantelis

Pantelis was a great communicator- confirming the booking, checking details, flagging when on way - and explained the process clearly and came across v professionally.

Very happy and comfortable in him picking up car from private address.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Ceejay should be this Company's shop…

Ceejay should be this Company's shop window what a delightful man. Polite, exemplary manners I enjoyed his company immensely. He was so thorough and so helpful and knowledgeable. Whatever Ceejay is being paid it is not enough, Every company should have a Ceejay. Any buyers out there should snap up his services immediately. Thank you Ceejay you made my day better.

September 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy Process made Easier

Ceejay communicated well ahead of the visit and when he arrived explained everything in detail. The whole process was really easy any worries I had Ceejay alleviated. The visit took about an hour - he was professional, polite and personable. Thank you

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, great guy.

Ceejay arrived on time and explained the process to me thoroughly. Ceejay is a friendly guy and made the whole experience enjoyable. He waited until money had been deposited in my account before finalising the deal and taking the car. Finally, he sent a picture and message showing the car at its final destination. Great service, great guy.

March 24, 2025
Unprompted review
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