Drivalia UK Reviews 

Another great rental. Thanks to Henzel and the team.

Janos was very helpful, I had quite a few questions about hiring a car for people under 25yrs and they answered them all really clearly via the chat box and gave me all the information I needed to make the best choice for us. Brilliant.

Nice personnel, Abdul was very helpful!

Great service, super quick and staff always helpful!

Super efficient service and great value car hire. Customer service (Nis) was friendly and quick. I’d definitely recommend.

I am happy to leave a review for Drivalia at Liverpool Airport and I’m particularly Stuart who was exemplary at his job and knowledgeable of the whole rental process. Collection and drop off very quick and pointing out check in procedure at the airport. Very good experience well done Stuart.

On 17/08/26 circa 8.15am at Stansted branch l was collecting a car. I wasn't happy with how I was being treated by a member of staff. I told her I was going to complain. She said she was already typing out a complaint against me. When I got home I sent a complaint by email to customer services. They replied the complaint had to be sent via their portal system. I received this response while away and didn't have the facility to reply in this way. I asked them to process my complaint as they had all the details necessary. I have heard nothing back since. It seems that staff can complain about customers, but customers can't complain about staff. Drivalia staff seem to have a culture of blocking customers from accessing their services, which can't be good for the company or the customer. I live in hope of a response from their complaints section. Their reply still insists that I send my complaint through their portal, which l have already said l couldn't do. As they already have all the details necessary to process my complaint, this is purely bureaucratic inertia, essentially the core of my complaint.

After being badly let down by a major hire co, it was a relief to discover the two great guys at EMA. Friendly and helpful, with a great value deal, I was soon on my way.
Cheers guys!

Great service
Friendly helpful staff

Outstanding service both times we've used Drivalia Gatwick. Always friendly and go out of their way to help. One time we had a problem returning the vehicle and the help was excellent.
Will continue to use this office as a our default rental service via Gatwick.

I would strongly advise anyone hiring from Drivalia at Birmingham Airport to take a full, detailed video of the vehicle before driving away.

We collected our van at around 10pm. The member of staff was clearly looking to close up and we were directed through the building and out the back, where the van was simply pointed out to us in the dark. There was no proper walk-around with us and obviously very limited opportunity to inspect minor marks in those conditions.

Fortunately, once it was daylight, my wife took a video walking around the vehicle.

When we returned the van, staff spent a considerable amount of time inspecting it and eventually identified an absolutely tiny hairline mark on the front left, approximately an inch long, barely the width of a hair and not even appearing to break the paint. We were then told we would be charged £450 for this.

Thankfully, we checked my wife's original video and the exact mark was clearly visible when we received the vehicle. Once we showed them the evidence, the charge was dropped.

What concerns me most is that, without our own video, we would apparently have been charged £450 for pre-existing damage. Drivalia carry out their own vehicle inspections, so why was this mark not recorded before the vehicle was handed to us? If such tiny marks can result in charges of hundreds of pounds, their pre-rental inspection process should be every bit as forensic as their return inspection.

We were lucky enough to have proof. Another customer might not be.

My advice: photograph and video absolutely every inch of the vehicle before leaving, regardless of how late it is or how much of a hurry the staff appear to be in.

It is always a pleasure to deal with Drivalia; super efficient and reliable service with excellent rates. I will not booked anywhere else when traveling to the UK, it is so hassle free, thank you!

They do not tell you about the £60 admin they charge you if you get a parking fine. Do not use this car hire company

On Aug 19 2026 our hire car broke down. Mansfield recovery team provided very poor customer service with no updates on a tow truck. After 4 hours waiting on the roadside I called the Winsford Trivalia branch and immediately spoke to Sharron Pearson. She understood my distress and the gravity of the situation and very quickly put procedures into place to get us home safely & promptly. She reassured me that it would be resolved and personally oversaw everything. Sharron arranged for a new car to be located & the next day personally accompanied us to the Winsford branch. Her customer care is exemplary and should be recognised. I would like to thank Sharron and the Winsford team for their professionalism and excellent customer service. The same can not be said for the Birmingham airport branch and Mansfield team and I will be following this up. Sharron stepped in and resolved a long catalogue of errors and problems that were not directly connected to her and undertook it all in the most professional manner. Thank you so much. Sarah Priestley.

Car was booked and paid for via CarJet.com brooker 2 days previouse to 11.00am pickup.
Rental car company was DRIVALIA.
Due to flight delay i arrived at DRIVALIA office at 12.15am

At DRIVALIA office Gatwick North Terminal, first he told me they had upgraded my car.

Then he tried hard to sell me extra insurance at 34 pounds a day which I didn't need or want as I already have separate excess cover.

After that he told me the upgrade will be 120 pounds a day extra. So I told him I didn't want an upgrade. I wanted the car i had booked and paid for.

He then said they had rented the car i had booked because I was more than 1 hour late for pick-up.
So in the 15 minutes previouse to me arriving they had a random walk in who wanted a compact auto. What are the chances.
Discussion got heated and he would not give me his name.
I left the DRIVALIA office extremely annoyed. I called CarJet and informed them of what had happened, they said they could not lodge a complaint for another 2 hours on the DRIVALIA website as my booking was only 1.5 hours old but they would send an email.
The day after I still have zero communication from either CarJet or DRIVALIA, so I have cancelled my card payment.

It was a great experience renting a car with them. Mr Sanjeev made it so convenient and explained the terms and conditions nicely. Kudos to the team Drivalia. Thank you.

Sanj has been super helpful. Guiding us in the best options that would work for us. Thank you for all the help!

As usual had the best time with Drivalia!! All thanks to Mr Sanj, Omar and Aalina! Even got a free upgrade which was a cherry on the top. Exceptional customer service!

I had a booking with Drivalia at Manchester airport (actually offsite in an industrial estate). My flight was delayed by around two hours. I called Drivalia before takeoff to advise them of the delay and they confirmed this had been noted in the booking.

Upon arrival, I was informed that because of the delay, “the system” had automatically cancelled my booking and there were now no cars available in the booked category. I was forced to pay a supplement of over 30GBP/day for an upgrade to another category, or be left with my family and luggage in the industrial estate to find another solution.

Several cars of the booked category, with Drivalia stickers in the windows, were visible in the car park. I was told that these were staff cars… they looked like rental cars to me.

The exact same thing happened to another lady who was on the same flight and arrived at the same time, for a different vehicle category. Clearly Drivalia policy is to run this scam whenever possible.

After returning the car, I contacted Drivalia, the booking agency and my credit card company to complain about this unfair practice and breach of contract in cancelling my booking despite being informed of the delay. I have now been informed that the upgrade fee will be refunded, a tacit acknowledgement of Drivalia’s abusive practice.

Lesson learnt: if you will be late to pick up your rental, make sure to call Drivalia and take a screenshot of the call log. If they try to scam you, complain and provide documentation, escalate to your booking agent, credit card company and car rental associations (BVRLA in the UK) if necessary. Resolver.co.uk may also help. Good luck!

Layek was polite and efficient as always.