First time I didn't get a call back so I decided to hold. Answered in about 10 minutes Jay was very helpful in matching bookings prices made through a third party and explaining the loyalty scheme.... See more
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Our host accommodated a late drop in from us on a Saturday just before he was due to close. He was courteous, professional and gave us a great deal on our rental. I wouldn't hesitate to hire from Dr... See more
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Friendly chat support (Janos). The booking process and Price were good. The only downside that disappointed me a bit was learning (or being told) that my promotion codes don't count during Peak S... See more
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Collected from Manchester Airport within 5 min of getting to the bus stop. Served immediately byMatt at the counter. Very informative and professional service. And friendly despite being 1st thing in... See more
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Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Horrible and potentially dangerous experience
Hard to have had a worse experience. Customer service is appalling and breakdown service is dangerous to rely on.
Collection: Verona Airport
Booked: 16th-19th August.
17th August: Car broke down
18th August: Drivalia finally have someone collect it.
19th August: Despite several emails and phone calls I have no idea when I'll get a refund or remove the credit card hold.
Customer service:
- Hire came with breakdown servce.
- I spent 4 hours trying to report the breakdown.
- I picked the "English" option on the phone line but every time I got through to someone who only spoke Italian. Once when I asked if the operator spoke english, the operator told me "no, this is Italy" and hung up.
- Eventually I had to ask my hotel reception to report the breakdown in Italian. I was advised that the pick up could only happen the next day.
- I was lucky because the car broke down in the hotel. If I was genuinely stranded, especially if somewhere rural I would have been stranded with my family (wife, 7 year old child and 4 year old child).
- Once the car was collected, I was told the standard process was to get a replacement car instead of the refund. I was an hour away from the airport and at that point I had only had 1 day use of the car and 1.5 days of trying to get through to breakdown service and customer service.
- I still have had no feedback about the refund or getting the credit card freeze taken off despite providing them evidence that the car has been collected.
August 17, 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention.
Upon review, it appears that your booking was made through Drivalia Italy rather than Drivalia UK. To ensure your concerns are properly addressed, we kindly request that you log your review with Drivalia Italy so they can investigate the matter.
If possible, we would also appreciate it if you could remove this review, as it relates to their services rather than ours.
Thank you for your understanding, and please don’t hesitate to reach out if we can assist further.
With best wishes
Drivalia UK
Allways excellent service from the guys…
Allways excellent service from the guys at Drivalia. Today's master was Janos.
August 19, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
From the begining Jonas was very…
From the begining Jonas was very professional. What other hire company refused to do, he sort me with no time. A++ service. Thanks
August 19, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful
I have been emailing lots of question, they have been replying very promptly
August 19, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Deceived into coverage
still have car. runs, drives fine but totally abused on the exterior when I picked it up(noted by staff before I left). leaving 1 star because they deceived me into taking "Family Vacation Plan' which is really insurance, so they assume all liability. my credit card was declined initially for $1500 deposit which is accepted in lieu of "vacation package". gave guy at desk a different card and he switched it to the Vacation plan without asking or informing me. horrible. Underhanded, deceitful. READ everything very carefully before you sign. This was at the Edinboro Airport location. Fortunately, Karma always wins.
August 13, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
We rented a car in July
We rented a car in July, and upon arrival, we were told that for an extra £10 we would get better coverage, so we agreed. However, when I went to pay, the invoice had jumped from £470 to £920. I asked the employee about the increase, and he told me it was a deposit—unrelated to what we had booked—to cover any potential traffic fines.
An hour later, when I received the contract, I realized they had charged me twice for coverage on the exact same car. When I returned the vehicle, I spoke with a manager who promised they would refund my money. As of today, nothing has happened.
BE CAREFUL with what you sign and agree to, because they will try to "sneak in" a higher rate. Everything is now in the hands of my lawyers, and I will do whatever it takes to get back what is rightfully mine.
July 23, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
No Personal Credit Card, No Rent and No Cancel
If you don't have a personal credit card, don't book with them. They will make you pay for a high price insurance to use your debit card. They don't accept corporate credit card.
If you use booking to rent to Drivalia, you will get no refund as it's your fault for not having a personal credit card.
August 13, 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
Been great for years
Have been using this service for the past five years. Booking process cannot be made easier. Absolutely simple. Service is great and staff is more than helpful offering great prices too. Thank you Drivalia.
August 18, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
We turned last minute as was able to…
We turned last minute as was able to hire a car within the hour, Stuart at the branch bear Liverpool airport was great! We will definitely go back in the future.
August 16, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
BEWARE!!! DRIVALIA CAR RENTAL.
BEWARE!!!! Do NOT use this company. We have had the worst experience. The staff member made us believe we had to choose between one of two options for additional insurance. The more we explained that we were under the impression that we do have basic insurance as we would not have been able to make the booking without, the more he insisted that we choose. We asked him to clarify a number of times. Turns out, this was just a marketing strategy, we did indeed have sufficient insurance. It gets worse, when we handed in the car there was a nail in the tyre. Of course we were happy to pay for this, after all ,we had additional insurance! They quoted £190 for a new tyre (I paid £134.55 for 2 new medium range tires, wheel alignment and fitting for my own car). As we now had additional insurance, we only had to pay £150 BUT no one mentioned the additional admin fee of £80. It would have been cheaper to pay the £190 out of our pocket. This is a lesson learned and we take full responsibility for not studying the fine print (5 pages). However, when you have traveled far and still need to get to your destination, you really don't have the time and energy to question everything. This company is not transparent at all, the additional insurance and additional fees were not explained. I am posting this in the hope that other people can learn from our mistake. Happy driving 😊
August 17, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Dreadful service from start to end at…
Dreadful service from start to end at Edinburgh.
More than "off site" 15min in coach to compound and massive waits. The staff neither hurry nor help.
Waited 1hr 30mins to collect a car where I had completed all paperwork online and due to the delay was unable to pick up a disabled parent waiting in wheelchair at airport despite notifying staff. Upon return they claim I had damaged the tyre and wanted to claim for the damage but when pushed was unable to confirm that the damage wasnt there before I collected. By their own admission they are "cheap for a reason" AVOID AT ALL COST !
August 5, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent Service!
I rented a car last week & the service from start to finish was excellent! The collection at the airport pick up point was really quick, the check-in process was seamless, in less than 10 minutes and I was on the road! The drop off was a similar experience. Thank you to Stuart and the team, I will definitely use you again!
August 12, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very quick service with lots of advice…
Very quick service with lots of advice and money saving tips thanks to Alina at Heathrow for her 5 star mannerisms and expertise!
August 18, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Another excellent experience with DRIVALIA Stansted
Another excellent experience with DRIVALIA at Stansted.
I arranged this rental several months in advance, and from the very beginning the staff were extremely kind, helpful and reliable in making sure everything was properly organised. When the time came, everything went exactly as expected and the whole process was smooth and reassuring.
A special mention to Marius, who was absolutely great: professional, friendly, available and genuinely committed to making sure everything went well.
The car itself was reliable and exactly what I needed, the fares were very competitive, and having full coverage gave me complete peace of mind throughout the rental.
I have used DRIVALIA several times now and have become a very loyal customer precisely because of experiences like this. I sincerely hope these high standards of service, reliability and customer care will be maintained in the future.
Highly recommended.
August 7, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Really enjoyed my experience at…
Really enjoyed my experience at Drivalia Leeds. Great on price
August 18, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
ROB made it brilliant!!!
The service we got from Rob on site was amazing. He went above and beyond to help us (as I'd forgotten my physical credit card) - he was alone in the premises and had a long queue of people waiting, but he worked super fast and wearing a smile all the way. Could not fault his service at all.
I think Drivalia should have more than one person in store to avoid long queues and long waiting times for collections. Not fair on customers or the lone member of staff stuck at the desk
August 17, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service!
Raghil was very kind and competent and explained everything in detail!
August 18, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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