Outstanding service both times we've used Drivalia Gatwick. Always friendly and go out of their way to help. One time we had a problem returning the vehicle and the help was excellent. Will continue... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Collected from Manchester Airport within 5 min of getting to the bus stop. Served immediately byMatt at the counter. Very informative and professional service. And friendly despite being 1st thing in... See more
Company replied
Janos was very helpful, I had quite a few questions about hiring a car for people under 25yrs and they answered them all really clearly via the chat box and gave me all the information I needed to mak... See more
Company replied
It is always a pleasure to deal with Drivalia; super efficient and reliable service with excellent rates. I will not booked anywhere else when traveling to the UK, it is so hassle free, thank you!
Company replied
Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BEWARE!!! DRIVALIA CAR RENTAL.
BEWARE!!!! Do NOT use this company. We have had the worst experience. The staff member made us believe we had to choose between one of two options for additional insurance. The more we explained that we were under the impression that we do have basic insurance as we would not have been able to make the booking without, the more he insisted that we choose. We asked him to clarify a number of times. Turns out, this was just a marketing strategy, we did indeed have sufficient insurance. It gets worse, when we handed in the car there was a nail in the tyre. Of course we were happy to pay for this, after all ,we had additional insurance! They quoted £190 for a new tyre (I paid £134.55 for 2 new medium range tires, wheel alignment and fitting for my own car). As we now had additional insurance, we only had to pay £150 BUT no one mentioned the additional admin fee of £80. It would have been cheaper to pay the £190 out of our pocket. This is a lesson learned and we take full responsibility for not studying the fine print (5 pages). However, when you have traveled far and still need to get to your destination, you really don't have the time and energy to question everything. This company is not transparent at all, the additional insurance and additional fees were not explained. I am posting this in the hope that other people can learn from our mistake. Happy driving 😊
August 17, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Dreadful service from start to end at…
Dreadful service from start to end at Edinburgh.
More than "off site" 15min in coach to compound and massive waits. The staff neither hurry nor help.
Waited 1hr 30mins to collect a car where I had completed all paperwork online and due to the delay was unable to pick up a disabled parent waiting in wheelchair at airport despite notifying staff. Upon return they claim I had damaged the tyre and wanted to claim for the damage but when pushed was unable to confirm that the damage wasnt there before I collected. By their own admission they are "cheap for a reason" AVOID AT ALL COST !
August 5, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent Service!
I rented a car last week & the service from start to finish was excellent! The collection at the airport pick up point was really quick, the check-in process was seamless, in less than 10 minutes and I was on the road! The drop off was a similar experience. Thank you to Stuart and the team, I will definitely use you again!
August 12, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very quick service with lots of advice…
Very quick service with lots of advice and money saving tips thanks to Alina at Heathrow for her 5 star mannerisms and expertise!
August 18, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Another excellent experience with DRIVALIA Stansted
Another excellent experience with DRIVALIA at Stansted.
I arranged this rental several months in advance, and from the very beginning the staff were extremely kind, helpful and reliable in making sure everything was properly organised. When the time came, everything went exactly as expected and the whole process was smooth and reassuring.
A special mention to Marius, who was absolutely great: professional, friendly, available and genuinely committed to making sure everything went well.
The car itself was reliable and exactly what I needed, the fares were very competitive, and having full coverage gave me complete peace of mind throughout the rental.
I have used DRIVALIA several times now and have become a very loyal customer precisely because of experiences like this. I sincerely hope these high standards of service, reliability and customer care will be maintained in the future.
Highly recommended.
August 7, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Really enjoyed my experience at…
Really enjoyed my experience at Drivalia Leeds. Great on price
August 18, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
ROB made it brilliant!!!
The service we got from Rob on site was amazing. He went above and beyond to help us (as I'd forgotten my physical credit card) - he was alone in the premises and had a long queue of people waiting, but he worked super fast and wearing a smile all the way. Could not fault his service at all.
I think Drivalia should have more than one person in store to avoid long queues and long waiting times for collections. Not fair on customers or the lone member of staff stuck at the desk
August 17, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service!
Raghil was very kind and competent and explained everything in detail!
August 18, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Stuart 100% people person
I had the pleasure of dealing with Stuart at the airport he has very good people skills and has a can do attitude. Very quick service from collection to drop off . Very informative of the whole process and I will defiantly recommend to other based on this experience.
August 13, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Penalised for not having a credit card. Online booking PITA
Trying to book online for pick up at Glasgow was frustratingly difficult.
My wife is usually very adept, but the sheer amount of information required nearly broke her.
Had to pay a penalty charge simply because I don't have a credit card. Debit card and money in the bank was not good enough.
Seen the reviews. Now dreading pick.
August 17, 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
Drivila Palma Airport, disgusting service and conditions
Palma airport Thursday 13th August arrived 12.50 the queue out of the door 1person serving out of five booths. After 1hr 1further person arrived but when I asked her are you the manager she was rude and aggressive. A/C was not working and eventually got a car after waiting 90 mins. It them became apparent 4 employees were all having lunch upstairs for over 80 mins. Disgusting service, rude personal, appalling environment, no paper in in the toilets which really upset the girls.
My advice to everyone if this is the standard set by Drivlia use anyone but them as it could not have been a worse
Experience at the start of a holiday.
August 12, 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention.
Upon review, it appears that your booking was made through Drivalia Italy rather than Drivalia UK. To ensure your concerns are properly addressed, we kindly request that you log your review with Drivalia Italy so they can investigate the matter.
If possible, we would also appreciate it if you could remove this review, as it relates to their services rather than ours.
Thank you for your understanding, and please don’t hesitate to reach out if we can assist further.
With best wishes
Drivalia UK
Great experience
Easy to book.
Good directions.
Helpful staff at counter.
Especially Khadra who went out of her way to help me.
August 3, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Sanj and Gill were absolutely amazing
Sanj and Gill were absolutely amazing. So friendly and very efficient would 100% recommend. Hired a van last minute and called every other rental company and no one had any.
August 17, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Loved the experience.
Was recommended by a friend. Spot on services. Really helpful staff there too.
August 16, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very good people highly recommend best…
Very good people highly recommend best custom truly amazing experience
August 17, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Mr Gareth was professional and precise…
Mr Gareth was professional and precise on everything, solving a problem that was created at the beginning
August 17, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent Customer Service & Car are …
Excellent Customer Service & Car are always in neat & clean condition
August 11, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Courteous, professional, with a great deal
Our host accommodated a late drop in from us on a Saturday just before he was due to close. He was courteous, professional and gave us a great deal on our rental. I wouldn't hesitate to hire from Drivalia Summer Lane in future.
August 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.