This is the second time we've used Drive Electric, and once again the experience has been excellent. Communication throughout the process was outstanding, and Erika Burton was incredibly helpful... See more
Company replied
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I'm delighted with my new Cupra and couldn't be happier with the service I received from Evie at Drive Electric. From start to finish, Evie made the whole process smooth and stress-free. She was al... See more
Company replied
Pretty good service by todays standards. I’m only awarding 4 start because we were advised by email the cars would land on 27/28th Nov and we’re called on 1st now to be advised one would be delivered... See more
Company replied
This will be the 2nd time we have leased through DE. The first being around 4 years ago (2019). This time was less stellar than lst time in the area of admin post "sale". The sales person was... See more
Company replied
Company details
Written by the company
Your partner on the road to zero emissions. DriveElectric is the UK's leading expert in electric cars and electric vans. Providing personal and business leasing contracts for all types of electric vehicle, fleet management and consultancy. Our expertise and experience goes beyond leasing options, we have been at the forefront of the EV revolution since we got behind the wheel of our first EV in 2008. Many of our team have worked on UK-significant research projects such as My Electric Avenue and Electric Nation. At DriveElectric we don't just lease electric vehicles, we live and breathe them.
Contact info
Tamarisk House, North Leigh Business Park, North Leigh, Witney, Oxfordshire, OX29 6SW, United Kingdom
- 01628 899727
- customerservice@drive-electric.co.uk
- www.drive-electric.co.uk
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Excellent service start to finish the team were very…
From start to finish the team were very helpful, quick to answer all questions accurately and make contact at the time promised. The car arrived promptly on the day promised and the hand over was very professional. I would have no hesitation in recommending them to others.
September 26, 2022
Unprompted review
Reply from DriveElectric
Hi Ross,
Thank you for taking the time to leave us a review and rating us 5-stars, we really appreciate it!
We're so pleased that you received quick and helpful contact with our team and took delivery of your vehicle quickly too.
It's great to hear that you would recommend us to others, that means a lot!
If you have any further questions, or require any assistance over your lease period, please don't hesitate to reach out.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
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2nd vehicle from DriveElectric
2nd vehicle from DriveElectric, experience was as good as the first time.
September 26, 2022
Unprompted review
Reply from DriveElectric
Hi Marc,
Thank you for taking the time to leave a great review and rating us 5 Star!
It is brilliant to hear that you have now leased 2 vehicles with DriveElectric and have had a 5 star experience on both occasions.
Your feedback is much appreciated!
Thank you for choosing DriveElectric and we hope you enjoy your new EV.
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Great rates top class service
Highly recommend drive electric. Bryony was very responsive and always able to answer any questions. Rates were very competitive but service is first class.
September 20, 2022
Unprompted review
Reply from DriveElectric
Hi Happy Customer,
Thank you for taking the time to leave a great review and rating your experience with us 5 star!
It is fantastic to hear that that you find the service at DriveElectric top class, and that Bryony was there to support you throughout the process of leasing your vehicle.
Your feedback has been shared with the DriveElectric team.
Thank you for choosing DriveElectric and we are excited to continuously support you throughout your lease!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Wonderful relaxed experience
Wonderful relaxed experience from ordering my Tesla Model Y to delivery, the support received from keeping us informed of delivery status along the way was superb. The Sales Team pre order could not have been more helpful with helping me make the right choices for car selection. I cannot recommend these guys highly enough. I’ll be back for another car in 3 years !.
Thank you.
Paul.
September 1, 2022
Unprompted review
Reply from DriveElectric
Hi Paul,
Thank you for taking the time to leave a brilliant review and rating us 5-Star.
We're so pleased to hear your order and delivery process was smooth, relaxed and you received helpful communication throughout the order process, that's exactly what we aim to provide!
It's fantastic to hear that you would recommend us and we are excited to help you throughout your lease and renewal in 3 years.
Thank you for choosing DriveElectric and we hope you enjoy your new Model Y.
Kind regards,
Erika - DriveElectric Customer Experience Advisor.
Great experience from initial inquiry…
Great experience from initial inquiry through to delivery. Kept in touch along the way and did exactly what they said they would do. You cannot ask for a better service. Thank you
September 23, 2022
Unprompted review
Reply from DriveElectric
Hi Julian,
Thank you for leaving your review and rating us 5-star!
We're so glad you felt it was a great experience from initial inquiry through to delivery. At DriveElectric we aim to deliver the best customer service we can!
If there's ever anything you need help with in the future, please don't hesitate to get in touch.
Enjoy your new EV!
Kind regards,
Bryony- DriveElectric Customer Experience Advisor
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No false promises
Excellent service. Ordered my car and delivered within 6 weeks even with the manufacturer backlog. I was a little sceptical that stock was available but it was delivered as promised and cheaper than anywhere else.
September 22, 2022
Reply from DriveElectric
Hi Peter,
Thank you for taking the time to leave a review and rating us 5 star.
It is great to hear that you received excellent service by the team at DriveElectric and your car arrived in 6 weeks despite the world wide delays!
Your feedback is much appreciated and we will be here to support you throughout your lease and renewal.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Very pleased with the service overall
Very pleased with the service overall. Any minor issues quickly resolved, always someone to talk to when needed. 5 out of 5.
September 22, 2022
Unprompted review
Reply from DriveElectric
Hi Owen,
Thank you for taking the time to leave such a nice review and rate us 5-stars (twice!).
We're so pleased you received such good customer service, always had someone to talk to and had your problems resolved quickly.
We hope you love your new EV, and if you do have any in life queries please don't hesitate to reach out and we'll be happy to help.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Still awaiting delivery of my car…
Still awaiting delivery of my car having ordered it at the end of May with a lead time of 6-weeks indicated. It’ll be more like 18-weeks!
September 21, 2022
Reply from DriveElectric
Good morning Scott,
Thank you for taking the time to write your review and rate us honestly.
You should have had an automated email early this morning, as your car has been booked in for delivery on Monday. We apologise this took longer than your expectations.
Unfortunately, DS are experiencing long delays which are out of our hands, but we completely appreciate your frustration.
We have raised this as a formal complaint, so you should receive an automated email, and someone from our team will contact you shortly.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
The team at Drive Electric couldn’t…
The team at Drive Electric couldn’t have been more helpful in finding me the right car, which arrived on the driveway yesterday as planned. Smooth process from start to finish, I highly recommend them.
September 20, 2022
Reply from DriveElectric
Good morning,
Thank you for rating us 5-stars and leaving your positive review!
We're so pleased to hear your order and delivery process was smooth and you received helpful communication throughout the order process, that's exactly what we aim to provide!
If you ever need assistance during your lease period, please don't hesitate to reach out!
Kind regards,
Barney - DriveElectric Customer Experience Advisor
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we received the car as it was promised…
we received the car as it was promised and on the time I was told it will be delivered. I was also shown all the features and explained about the car. thanks.
September 20, 2022
Reply from DriveElectric
Good Afternoon Ajit,
Thank you for taking the time to leave the excellent feedback!
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Bryony – DriveElectric Customer Experience Advisor
Great communications in a difficult…
Great communications throughout a difficult period. Lovely people to deal with keeping me updated with delivery dates with a smooth handover.
Followed up to see how everything went.
I would definitely recommend them.
August 26, 2022
Unprompted review
Reply from DriveElectric
Hi Gary,
Thank you so much for taking the time to review us and rate us 5-star!
We're so glad you experienced great communication throughout your order and received constant updates.
We will continue to push this great customer service throughout your lease period with us, and if you ever have any further questions, please don't hesitate to ask.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Second lease with DriveElectric
This is my second lease with DriveElectric and once again the service received has been excellent!.. I would definitely recommend.
September 20, 2022
Unprompted review
Reply from DriveElectric
Hi Julie,
Thank you for taking the time to leave a review.
We are extremely pleased to hear that this is now your second time leasing with DriveElectric and you would recommend us.
You feedback will be passed onto the team.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Kept informed
Though there were delays in getting my car, this was due to the supplier and I was kept informed all the time which was excellent. They just lost a point for delays in responding prior to placing the order, though this might have relate to holidays.
September 19, 2022
Unprompted review
Reply from DriveElectric
Good afternoon,
Thanks for taking the time to write your review.
We appreciate your honest feedback, and we're so pleased you understand that delays aren't always under our control.
We're glad to hear that throughout the delays you were kept informed and in the loop.
If there's any in life queries that arise during your lease period, please don't hesitate to reach out.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
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Amazing customer service
Adam and the team went above and beyond to help when my car was delayed due to issues outside of their control. Could not have been more helpful and informative keeping me up to date.
September 17, 2022
Unprompted review
Reply from DriveElectric
Hi James,
We really appreciate you taking the time to review us and rating us 5-stars!
Delays are something that we are experiencing more and more, but we're so glad you felt we did everything within our power to keep you informed and up to date.
If you have any further in life queries, please don't hesitate to reach out to us.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Excellent Service
We have leased a few vehicles from Drive Electric and their service never disappoints. Helpful, informative, and quick to respond to any queries.
September 14, 2022
Reply from DriveElectric
Hi Rob,
Thank you for taking the time to leave such a positive 5-star review.
It's fantastic to hear that you have leased a few vehicles with DriveElectric and you have received ongoing helpful and informative support throughout.
We pride ourselves on customer service and will share your feedback with the rest of the team.
Your feedback is extremely appreciated and we are so pleased you are happy with your overall experience with DriveElectric.
We are looking forward to helping you throughout your lease and renewal.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Super easy and efficient
Super easy and efficient. Fourth lease through them and would use again.
September 7, 2022
Reply from DriveElectric
Hi Alun
Thank you so much for taking the time to leave a review.
It is great to hear you found our service super easy and efficient, it is thrilling to know that we are living up to our promise of making what can be a complex process very simple!
Thank you for choosing us and enjoy your EV.
Jordan - DriveElectric Customer Service
My second EV with DE - excellent service.
Nothing was too much trouble. From going through lots of honest conversations on range, costs and colour to having to change delivery dates at short notice because my diary was a mess, the have all been brilliant. The handover this morning from the chap delivering was excellent - a full walk round the whole car and a drive too. This is my second EV with Drive Electric and I just wouldn't go anywhere else.
September 14, 2022
Reply from DriveElectric
Hi Rupinder
Thank you so much for taking the time to leave such an amazing review.
It is great to hear that you are onto your second EV and that you have experienced our human, honest and real world service first hand!
We pride ourselves on ensuring that our customers are fully informed regarding their zero emissions motoring, so to hear of your experiences is incredibly pleasing.
Thank you once again for choosing us and enjoy the new vehicle.
Jordan - DriveElectric Customer Service
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Great service in a difficult…
Great service in a difficult environment.
From the initial sale to delivery today Drive electric helped to ensure our family stayed on the road despite delivery delays, hiccups and the like.
Thank you
September 13, 2022
Reply from DriveElectric
Hi Joe,
Thank you for taking the time to leave your lovely review and rating us 5-star!
We really appreciate your understanding of the difficult time we're in, and we're so pleased that despite this you received great service and received the vehicle as expected.
Please let us know if there's anything we can do to help during your lease period, and if you have any questions, don't hesitate to contact us.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Reply from DriveElectric
Hi,
Thank you for taking the time to leave a review it is very much appreciated.
It's great to hear that you would recommend us and that your over all experience at DriveElectric was simple, quick and excellent.
We pride ourselves on a fantastic customer experience and do our very best to ensure that each and every customer loves their EV experience.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Excellent service
Excellent service. The car was delivered well in advance of its scheduled arrival date and we love it. Definitely recommend.
June 1, 2022
Reply from DriveElectric
Hi Russell,
Thank you for leaving such a positive review and rating us 5-star!
We're so pleased your car arrived early and that you received excellent customer service!
If you have any questions relating to your new EV, please don't hesitate to get in contact.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
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