The actual process of buying a car here was awesome. The sales person was very patient with my daughter and helped her feel comfortable with her first car buying experience. I cannot say enough good t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This site has taken care of me for over 20 years. Way back when it was Ugly Duckling auto sales. They always worked w/me on price, trade-ins, insurance, and generally made the process as painless, ine... See more
Company replied
I had a great experience purchasing a vehicle with Austin at Drivetime. He made it quick and easy and I got exactly what I wanted. I highly recommend this dealership if you need a vehicle hassle free.... See more
Company replied
Austin did an amazing job getting me the car i want and made the process super easy and was super fast! i apprecaite his kindness and professionalism and will definitely come back again! i recommend d... See more
Company replied
Company details
- #1 of 2 best companies in Used Car Dealer
- #3 of 9 best companies in Auto Market
- #9 of 12 best companies in Car Dealer
- #11 of 14 best companies in Car Finance and Loan Company
About DriveTime Car Sales - Albuquerque Heights
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
700 Wyoming Blvd Ne, 87123, Albuquerque, NM, United States
- 15053322580
Discover DriveTime
4.2
Great
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their loan company Bridgecrest is awful to work with
The actual process of buying a car here was awesome. The sales person was very patient with my daughter and helped her feel comfortable with her first car buying experience. I cannot say enough good things. The bad review is because they only do loans with Bridgecrest. When my daughter totaled her new car, Bridgecrest has done nothing but delay and avoid TAKING Allstate's money. Probably so they can accrue interest. This is causing my daughter to have to rent a car for her job that she travels with. This is just a warning that if you buy here and have a problem Bridgecrest will do everything it can to make it worse.
July 31, 2026
Unprompted review
Reply from DriveTime Car Sales - Albuquerque Heights
Thank you for reaching out to us. We understand your concerns and would encourage you to contact Bridgecrest, your account servicer, at (800) 967-8526, where a representative can further assist you.
Ash was great
Ash was great. Explained the process well and did an amazing job with the sales process.
August 6, 2026
Ash was great and when it came down to…
Ash was great and when it came down to working with me she was fast and did a job I will recommend my family to her even with perfect credit
April 27, 2026
DO NOT BUY FROM DRIVETIME!
DO NOT BUY FROM DRIVETIME!! Total lemons hidden under a car wash! They DO NOT do an inspection on the vehicles before sale! My strut went out 4 days after sale and the mechanic said…any BLIND mechanic would have seen that issue! They will not refund my 10,000$ down payment so I’m stuck with a lemon!! SNAKES!!!!
March 19, 2026
Unprompted review
Reply from DriveTime Car Sales - Albuquerque Heights
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Very quick and painless
Very quick and painless. Rebecca Wright was kind,courteous.and knowledgeable got me in and out quickly . Next time I need a vehicle DT will be my first choice
March 14, 2026
Unreliable, LEMON cars - do not buy from Drive time
Our household purchased 2 vehicles from them and both left us stranded, required costly maintenance and replacement parts to run. The vehicles were "lemons" and we will never purchase another car from them ever again. Customer service is NOT helpful and the warranty does nothing to help with parts that need replacing due to high mileage. 1 of the vehicles had NO OIL when we drove it off the lot after purchasing it and it had an active recall with Kia. Drive Time does NOT care if they sell you a broken car and that's the bottom line. They will not help you get it fixed, they have no empathy for the situation of purchasing a "lemon" from them and getting left stranded, all they want is a payment and that's it. I usually give the benefit of the doubt when I received bad service but in this case, NEVER AGAIN!!!
February 17, 2026
Unprompted review
Reply from DriveTime Car Sales - Albuquerque Heights
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Sad day
So, I've bought plenty of cars in my life always took all day! When I was there Friday it took me about 45 min. Don't get me wrong I was happy. Except, when I got home my bf noticed the front bumper hanging off on both sides. I called drivetime and the manager Carlos said bring the car back and get something else.i asked you guys can't just fix it? He said "nope". Do I will never buy a care from drivetime. They wouldn't even put me gas. 😞
January 30, 2026
Unprompted review
Reply from DriveTime Car Sales - Albuquerque Heights
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
The customer service was great 👍
The customer service was great 👍! Cam R. did an awesome job helping us. He was very knowledgeable and kind!!
January 23, 2026
Reply from DriveTime Car Sales - Albuquerque Heights
Hello Bernadette Nelson, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Austin did an amazing job getting me…
Austin did an amazing job getting me the car i want and made the process super easy and was super fast! i apprecaite his kindness and professionalism and will definitely come back again! i recommend drivetime in the next heights
January 6, 2026
Unprompted review
Reply from DriveTime Car Sales - Albuquerque Heights
Hello Julian Lopez, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Ash was amazing!
Ash was amazing! She had so many clients and still managed everyone with a smile! Who process took maybe 3 hours. Such a great experience.
December 31, 2025
Evan Morgan is very helpful
Evan Morgan is very helpful. He made my day, and my experience with Drivetime so wonderful. I would definitely share my experience with family and friends. Keep up the great job!
December 5, 2025
Unprompted review
Easy car buying experience
Austin was great going over vehicle options until we found exactly what I was looking for. Very simple process. Thank you.
December 4, 2025
Unprompted review
Reply from DriveTime Car Sales - Albuquerque Heights
Thank you for leaving your review, Michael Stout. We love knowing you were satisfied with your experience with Austin at our Albuquerque Heights DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
I was really pleased with my overall…
I was really pleased with my overall experience with DriveTime. My sales representative and sales manager was very professional and helpful with all my needs. Will highly recommend!.
Thank you!
November 26, 2025
Reply from DriveTime Car Sales - Albuquerque Heights
Hello Shaun Henson, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Reply from DriveTime Car Sales - Albuquerque Heights
Thank you for taking the time to leave a review, Christine! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
Austin Martinez was very helpful buying…
Austin Martinez was very helpful buying a car. Very smooth and fast. Highly recommend working with Austin.
November 8, 2025
Unprompted review
Reply from DriveTime Car Sales - Albuquerque Heights
Thank you for taking the time to leave a review, Valerie! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
Amazing job the buying process was…
Amazing job the buying process was painless in and out and was able to drive my vehicle off the lot in under an hour
November 8, 2025
Unprompted review
Extremely thankful for Evan’s help
Extremely thankful for Evan’s help. I highly recommend his professional services
November 8, 2025
Unprompted review
I came in knowing what I wanted
I came in knowing what I wanted, and Austin made the experience go smoothly.
November 7, 2025
Unprompted review
Grace and Crystal was the best
Grace and Crystal was the best, very helpful they made the process seamless. YOURE AWESOME!!
November 1, 2025
Unprompted review
Reply from DriveTime Car Sales - Albuquerque Heights
We appreciate the 5-star rating you submitted, Tina. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Grace and Crystal were able to create that for you!
Thank you,
DriveTime Customer Relations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.