The acceptance soon we walked inside the establishment the show of my options he didn’t just sell me whatever took his time so did I. Definitely we’ll be back soon but I did forget to ask what is the... See more
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Purchasing was easy. And the salesperson was very friendly and helpful. Although I'm disappointed with the quality of my vehicle. 2 weeks after purchasing my check engine light came on with a signific... See more
Company replied
What a good experience! To start with, I've already been communicating with Marcus at DriveTime, he looked the sedan I needed. Went in and was out with a car that I picked. Marcus made the whole time... See more
My experience was nothing short of amazing. The employees are helpful and knowledgeable. Very respectful and friendly. I was approved for a much more luxury and comfortable suv. I would recommend Driv... See more
Company replied
Company details
- #1 of 3 best companies in Used Car Dealer
- #2 of 7 best companies in Auto Market
- #8 of 11 best companies in Car Dealer
- #9 of 14 best companies in Car Finance and Loan Company
About DriveTime Car Sales - Highland
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
9850 Indianapolis Blvd, 46322, Highland, IN, United States
- 12199619530
Discover DriveTime
3.5
Average
25 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from DriveTime Car Sales - Highland
Thank you for providing us with your feedback regarding your experience with our Highland location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
I was sold a car that hadn’t been…
I was sold a car that hadn’t been inspected properly and it was the worst car buying decision I’ve ever made. I repaired this car every month for over a year, the engine has a recall, but Hyundai won’t tell me if the engine was replaced. Now the engine is gone and Silver Rock wants me to come up with $5000 to repair it, obviously she knew I wouldn’t have it because I am disabled and on SSDI. 4 alternators because the in network mechanic couldn’t figure out the issue, he simply gave up and said that they did their part. A parasitic drawn that kept me down for 3 months, and that was just one out of the many issues that actually pushed me to bankruptcy… No lie… 100% true, not to mention my car insurance was $350 a month because of the area I lived in and the car has a high theft rate, which I had no idea of a the time of purchase
Horrible
October 8, 2024
Unprompted review
Reply from DriveTime Car Sales - Highland
Thank you for leaving your review, Cassell. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
I worked with Miranda today at the…
I worked with Miranda today at the Highland location and i have 0 complaints she made my purchase EXTREMELY smooth i am pleased with her service today as well as the service that I’ve received from her colleagues during my short time in their place of business.
August 29, 2025
Unprompted review
Reply from DriveTime Car Sales - Highland
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
André Johnson in Highland Indiana has a…
André Johnson in Highland Indiana has a great support team!
June 28, 2025
Unprompted review
Reply from DriveTime Car Sales - Highland
We appreciate the 5-star rating you submitted, Ana. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Andre was able to create that for you!
Thank you,
DriveTime Customer Relations
Helpful and informative employees
My experience was nothing short of amazing. The employees are helpful and knowledgeable. Very respectful and friendly. I was approved for a much more luxury and comfortable suv. I would recommend DriveTime to anyone looking to purchase or lease a nice reliable car.
March 5, 2025
Unprompted review
Reply from DriveTime Car Sales - Highland
We appreciate the 5-star rating you submitted, BrieAnna. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that the Highland dealership was able to create that for you!
Thank you,
DriveTime Customer Relations
Miranda was absolutely amazing
Miranda was absolutely amazing. Steven was great as well.
January 23, 2025
Reply from DriveTime Car Sales - Highland
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
I had the worst experience with them!!!
I had the worst experience with them. The 1st sales woman was rude & unpersonable. I still purchased my vehicle. Omg did I love it, it was a GMC Terrain. Four days later the check engine light came on. I returned the vehicle for another one. But they didn't have anything I liked. So they put me in something until they got more inventory in. So I was waiting for more inventory to come in. They never received any so I returned that vehicle for a refund. They never sent the email that night or the next day prolonging the time for me to get my money back. And kept telling me sending a simple email was a process. Bottom line I will NEVER EVER purchase a vehicle from Highland Indiana Drive Time. Rude, disrespectful, liars that play with people time and money like its personal. I worked for it, I can purchase & decide what I want to spend my money on or not. I shouldn't be mistreated because of it!!!!!
December 26, 2024
Unprompted review
Reply from DriveTime Car Sales - Highland
Thank you for providing us with your feedback regarding your experience with our Highland location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
MS Maranda was very helpful with…
MS Maranda was very helpful with choosing a nice. Vehicle great customer service
June 27, 2024
manager and salesman lied by claiming…
manager and salesman lied by claiming they didn't know the reason why the check engine light came on. they just didn't want to repair it. truck was dirty and left With no gas. and salesman left dealer plate on truck and I had to waste my time and fuel to return tge plate. I WILL NEVER BUY ANOTHER VEHICLE FROM THIS PLACE AND I WILL TELL EVERYONE I KNOW NOT TO BUY FROM THIS PLACE.
May 31, 2024
Reply from DriveTime Car Sales - Highland
Thank you for providing us with your feedback regarding your experience with our Highland location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. Additionally, all our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
My sale person and the whole store in…
My sale person and the whole store in highland, in.
February 29, 2024
Good and bad experience
The customer service from Andre was amazing the car itself was a bit lackluster. The buying experience should be exciting. It wasn’t until I took an actual deeper look at the car I noticed more. I describe it as I feel like I borrowed a family member’s car. A bit dirty,dusty, definitely looks used. The wipers were tested during inspection but due to the temperature of the day I assumed the fluid was just frozen. After checking and filling it later (it was empty) it appears there a bigger issue. I called to ask about having it looked at onsite since I purchased it yesterday and was instructed to call a car repair shop. So not I have to invest MORE time to fix it myself. Very upsetting.
Update: I took it to one of the recommended repair shops and they basically refused to use the Silver Rock policy stating it takes forever to actually get refunded. I had to pay him cash for the repair.
I will be calling the reply number and will update this again.
January 18, 2024
Reply from DriveTime Car Sales - Highland
Thank you for sharing your experience with us. We do our best to ensure all vehicle are clean and ready for sale. Please DM us or contact our Customer Relations team at (888) 290-0148, and a team member will be glad to assist.
Marlon and Marcus were very nice and…
Marlon and Marcus were very nice and friendly! Extremely professional and quick! They made the buying process very easy and simple!
October 15, 2023
Happy buyer
Marcus was so helpful. I was having a stressful time but, Marcus was very helpful with making sure that I leave with a vehicle that suits me.
October 13, 2023
Tremendous, patient and helpful
Marcus helped me out tremendously and I’m happy with what I got. He was able to work with me and find something that worked in my budget.
September 9, 2023
Your employees make all the difference……
Your employees make all the difference… pay them WELL
July 8, 2023
Excellent customer service
Excellent customer service, courteous sales staff my overall experience was great! Answered all questions asked professionally! I was very pleased!
June 15, 2023
DriveTime does it again
What a good experience! To start with, I've already been communicating with Marcus at DriveTime, he looked the sedan I needed. Went in and was out with a car that I picked. Marcus made the whole time fly by quick and made the paperwork easy to understand. I'm happy with the car, the interest rate and my payment. Thank you Marcus
May 10, 2023
Great customer service
I had a great experience at Drivetime
Miranda was simply awesome and helped me in leasing a car
So grateful for her help
Thanks Miranda and drive time team
Blessings to you all
April 28, 2023
Unprompted review
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