My sales person took the time to go through everything with me , made the process so easy and comfortable. I’m only in the 600s credit score wise but you wouldn’t know it by how well all the staff tre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have to brag about the Sales Rep. that i just encountered at the North Houston location. I arrived via bus determined to leave with a vehicle. I was turned down due to not having a down payment. As... See more
I recently purchased my second vehicle from DriveTime, and once again, they've exceeded my expectations! A huge shoutout to James Thomas, who went above and beyond to find the perfect ride for me and... See more
Company replied
I worked with a sales woman that didn’t stop until I got into my 2018 Chevy Traverse… and Eric made it happen as well both of these guys deserve a round of applause… let’s just say I count wait to ri... See more
Company replied
Company details
- #1 of 3 best companies in Used Car Dealer
- #2 of 7 best companies in Auto Market
- #8 of 11 best companies in Car Dealer
- #9 of 14 best companies in Car Finance and Loan Company
About DriveTime Car Sales - North Houston
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
11655 North Freeway, 77060, Houston, Texas, United States
- 12818481555
Discover DriveTime
4.6
Excellent
70 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My sales person took the time to go…
My sales person took the time to go through everything with me , made the process so easy and comfortable. I’m only in the 600s credit score wise but you wouldn’t know it by how well all the staff treated me . I will buy my next car from her and her associates from her on our. Thank you
April 11, 2026
Reply from DriveTime Car Sales - North Houston
We are grateful to have you as a valued DriveTime customer Christopher Ramirez. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
Aurelius great worker fast and smooth
March 23, 2026
Unprompted review
Brag on Sales Rep.
I have to brag about the Sales Rep. that i just encountered at the North Houston location. I arrived via bus determined to leave with a vehicle. I was turned down due to not having a down payment. As I was walking out the door, my sales rep. Mike Adams stopped me and said let me try something. Another 2hours later and i was leaving with a vehicle. Mr. Adams took time with me, he didn't just give up! I recommend going with this rep. he made my car shopping experience wonderful.
March 21, 2026
Unprompted review
Miss Cheryl Sullivan was a tremendous…
Miss Cheryl Sullivan was a tremendous held to me in my car buying experience. I now have a new car dealership and will not go anywhere else. Miss Cheryl was very kind, polite, and patient with me in the process.
February 25, 2026
Working with ms cheryl was great
Working with ms cheryl was great. She’s so nice and awesome and puts 100% of her part so you can get a vehicle would definitely recommend this place
February 24, 2026
Aurelius Thomas was very inciteful and…
Aurelius Thomas was very inciteful and knowledgeable. An amazing person to work with.
January 30, 2026
Unprompted review
Reply from DriveTime Car Sales - North Houston
We appreciate the 5-star rating you submitted, Lectoria Brown. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Aurelius Thomas was able to create that for you!
Thank you,
DriveTime Customer Relations
Mike adams was very patient and took…
Mike adams was very patient and took his time to show and understand the process. Met him the first day when I wasn’t sure if I wanted to buy. Came back and he help me through the process. Definitely would recommend him in the future! Thank you!
January 10, 2026
Unprompted review
Cheryl Sullivan was amazing at north…
Cheryl Sullivan was amazing at north Houston! Got exactly what I wanted !
December 23, 2025
Reply from DriveTime Car Sales - North Houston
Hello Tanna Wortham, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Ms Cheryl really was great
Ms Cheryl really was great. She made the buying of my truck a fast and pleasant experience. She is very knowledgeable about the process and help me get a great deal. 👍🏿❤️🙏🏿
December 22, 2025
Reply from DriveTime Car Sales - North Houston
Hello Christopher Price, Thank you so much for taking the time to review your visit at our North Houston DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!
Best Regards,
DriveTime Customer Relations
Bad business
They gave me paperwork stating the vehicle I purchased was never in a accident/incident but it was in 2021. I purchased this a 2018 dodge journey on 6/12/2025, in the beginning of July the alternator went out in late August the left control arm is bad and now since October 27th until now it's something wrong with the engine. This vehicle was a Lemon from day one and Drive Time not doing or manning up for us as the consumers to make it right. Shame on Drive Time. My name is Veda Brown and I'm not given up on my rights for me and other consumers. Drivetime not responding that I have paperwork from them that this was never in a accident but I have paperwork that it was and they lied as a business and they defaulted me.
June 8, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for leaving your review, Veda Brown. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Mike Adams was great.
Mike Adams was great.. Patient and informative with everything! Left feeling good about my purchase.
November 8, 2025
Unprompted review
I got in and out fast with the best…
I got in and out fast with the best ride of my 52 yrs
November 7, 2025
Unprompted review
To- Mr. James
Mr. James had talk to me earlier during the week about the car I was getting and once I got to the dealership he had everything ready for me. So if you ever looking for a car come down to Drive Time
October 24, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for taking the time to leave a review, Trey! It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every DriveTime customer. We are glad to know we accomplished that with you. Thank you for sharing your experience with us!
Thank you,
DriveTime Customer Relations
Sold a LEMON...
I got my car a 2016 Chevrolet Trax back in 2024 and within a week of having the car the tire light came on. Took it to the shop and they said the system is messed up and needed to be replaced over $400 to fix. Wasn't doing it. Long story short they sold me a LEMON, my car has been in the shop now for the third time. Even with warranty, we have spent a couple thousand dollars getting it repaired.
I should have known something was wrong with the car when the salesman only showed me this one vehicle. Oh yeah I feel like if you really don't have a big down payment they'll sale you whatever. Never again...
October 21, 2024
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for leaving your review, Rosie Whittington. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
James Thomas was great to work with and…
James Thomas was great to work with and genuinely and great salesperson
October 9, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for sharing your feedback with us, Roy King. We love hearing about your car-buying experience at our North Houston DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
I recently purchased my second vehicle…
I recently purchased my second vehicle from DriveTime, and once again, they've exceeded my expectations! A huge shoutout to James Thomas, who went above and beyond to find the perfect ride for me and my family. He listened attentively to my needs and didn't hesitate to suggest alternatives when the initial vehicle wasn't the best fit. His expertise and dedication to customer satisfaction are truly commendable. The SUV he recommended has been a game-changer for our family. James is a credit to DriveTime, and I wish him all the success in his career!
October 8, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for taking the time to share your DriveTime experience, Amanda. We love to hear that James provided a great car-buying experience for you at our North Houston DriveTime!
Thank you,
DriveTime Customer Relations
James Thomas was the best salesperson I…
James Thomas was the best salesperson I have work with since buying vehicles
October 6, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
I am thrilled to hear you had a great buying experience at our North Houston DriveTime location! Have a wonderful day!
DriveTime Customer Relations
James Thomas
James Thomas was absolutely great and a wonderful help to me and my family!! Great service! Give that man a raise immediately!
October 4, 2025
Unprompted review
Reply from DriveTime Car Sales - North Houston
Thank you for sharing your feedback with us, Trinity Robles. We love hearing about your car-buying experience at our North Houston DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
Reply from DriveTime Car Sales - North Houston
I am thrilled to hear you had a great buying experience at our North Houston DriveTime location! Have a wonderful day!
DriveTime Customer Relations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.