Drivo Rent A Car - Dumbo Reviews 3

TrustScore 3.5 out of 5

3.4

York Street 106, 11201 Brooklyn, New York, US


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Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Need a car rental in Downtown Brooklyn? Drivo makes it easy. Located on York Street (BRKJS), near Brooklyn Heights Promenade and Barclays Center, we offer a wide range of vehicles—from budget compacts to SUVs and luxury models. Pet-friendly options are available too, so the whole family can ride. Just steps from major subway lines, we’re easily accessible from Park Slope, Downtown Brooklyn, and Long Island. Booking for work? Set up a corporate account for fast, convenient rentals. With flexible pick-up times, debit card payments, and a quick check-in process, we value your time. Book with Drivo today—trusted by locals, visitors, and business travelers alike!


Contact info

3.4

Average

TrustScore 3.5 out of 5

3 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Drivo Dumbo is a surprisingly good…

Drivo Dumbo is a surprisingly good rental car agency. The agents are super friendly and actually very helpful. I find them to be very honest every time I rent a car and overall it’s just in a great location with a pleasant group of people.

April 12, 2026
Unprompted review
Drivo Rent A Car - Dumbo logo

Reply from Drivo Rent A Car - Dumbo

Thank you for leaving a review for our Dumbo location. I'm glad to see your positive feedback on your experience with Drivo, and I will be more than happy to see you again at any of our locations. If you’re not a Drivo member already, I recommend signing up for free at https://drivo.com/loyalty to earn points on rentals that you can use toward future trips.

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Rated 1 out of 5 stars

Avoid--hidden charges

When booking my rental online, I was not notified of Drivo's policy of "penalty states" and "forbidden states". I have rented cars for many years from many different companies, and never encountered this rule. I was only notified of it when I went to pick up my car, at which time it was too late for me to figure out alternate plans with a different company. On my trip, I ended up having to book a hotel in Ohio, five minutes across the West Virginia line, because there were no rooms available in my destination state. As a result Drivo has charged me an extra $210 penalty. This is ridiculous and extremely poor business practice. I will never rent with this company again and have encouraged friends and family to avoid it.

In addition, the seats in the car I was given were dirty, and the cruise control had been disabled and was unusable.

**Update**

After posting my review, Drivo contacted me and offered $50 as a "gesture of goodwill," and also requested that I change my negative review to positive. I said I would only do this if I was refunded the full amount of their ridiculous "penalty." The representative replied that this was not possible, and now I would only get $40 back.

Can't stress enough how shady this company is. Stay away.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Be alert the hidden charge!

We recently rented a car at this location, specially told the agent that we don’t need to add any insurance via ACE, since we have provided our own insurance, however, the invoice showed the charge for the insurance deductible, without our consensual agreement. In addition, there was a charge of geo violation that we weren’t aware upon booking. We feel the trust is violated, and not happy with the way they treat their customers.

July 19, 2025
Unprompted review

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