Dropbox Reviews 1,520

VERY VERY Horrible service. It is Impossible to get a cal lto or from them. Not helpful at all, not responsive. The worst customer service of all big tech companies I have experienced so far. just want your money

My sincere advice : use the monthly payment payment plan on a bank standing order (not direct debit). If you decide to cancel your account, download your data - delete your data - cancel the standing order with your bank and, only then, tell DropBox to cancel your account.

I used a common paid back-up app that creates an encrypted file container of 3Gb and zips it, ready to put wherever I want. The back-up app would not sync directly with DropBox, the app company's help desk would not even consider it but would oblige with most every other cloud storage provider.

Uploading these 3Gb blocks took up to an hour each. The uploads would end with a 'finalising' stage which often stuck and prevented any other uploads waiting in the queue from starting. I couldn't even cancel the stuck task as the button was greyed out. All I could do is logout and log back in again and start over.

The 'upload in the background' app that they push is invasive and forces you to have a copy of your pending uploads in a folder on your machine. Whilst it is working in the 'background' it uses 37% of your PC resources and reduces everything to a crawl.

Downloading one of these 3Gb files took over a day!

The whole website is one pushing pointless features, constant upgrade options and longer payment plans. The latest wants your phone number and suggests using a google account. They probably do not realise that google offer a competitive file storage solution.

Impossible to delete your account if you no longer have your log-in details (access to email address registered with the dropbox account).

This security check, where you have to “Using the arrows, move the person to the indicated seat.” is absolutely ridiculous. I tried it twice and it didn't work (7 steps... twice). Who's the genius who decided to implement this? This is so frustrating. I'm going to delete my account (if I manage to log in* 🙄).
And then, only 2GB of free storage is too small, compared to other cloud services.
*I finally get it

Makes you pay multiple times to share the same drive space. If you pay for say 2Tb and try to share a large folder with someone else (say to get them to add photos to it) you'll find you can't because dropbox want to charge that person over again for the same storage. So you can't share a large folder with someone unless they are also paying dropbox.

Once you discover this you'll also find that Dropbox refuse outright to give you a refund

Like others have stated, archaic cancellation AFTER they charge your card. I cancelled my account during the "free trial" & they still charged my card; if my account is cancelled, how do they still have my information? I can't even log in to change anything since I cancelled my account & now I have to complete a "form" & physically mail it to them. Are you kidding me?! Definitely calling my bank to report them; this is fraud!

Customer service is awful. Have tried to cancel subscription and have not been able to do so online. I was provided a "template" to write my request. There was no notification that my card was being charged. I do not trust them with data given this behavior!

Awful support service. I downgraded my account to the basic free service as I didn’t need the storage. Six months later they are still taking the monthly fee despite numerous email requests and talking to a representative who assured me it was passed on to the accounts team.

Dropbox Sign appear to have been billing my card surreptitiously for over a year.

No payment notification was ever sent and nor was an invoice ever produced in line with UK statute. Money was simply taken from my card.

When you login to your Dropbox account, you'll find no record of any account or billing information and thus no means to cancel.

Only when you contact Dropbox do they inform you that apparently Dropbox and Dropbox Sign - despite sharing branding, a web domain, user data, a customer service team and both platforms having signature functionality - are apparently totally separate entities and thus one can only find their billing info, and cancel their account via a separate subdomain.

When you ask for your money to be refunded, you'll be pointed to the terms of conditions that were linked in the small-print when you signed up for a free trial. These terms will state that they can bill you without an invoice, that that they'll never give any refunds.

Their sign-up and billing process appears intentionally designed to quietly bill people for accounts they're unaware of, make detection of this fact more unlikely and make finding the account and cancelling it more difficult.

I highly recommend that you find alternatives to working with Dropbox.

Thank you Fernando, I tried using Dropbox today but it didn’t recognise my email address - even though it had just sent me an email to the email address it didn’t recognise. Then it said my password was incorrect- even though my password is in the keychain. Then it blamed my browser - even though no other apps have problems with my browser. From reading your review it looks like I’ve had a narrow escape, so I deleted the Dropbox app and deleted it’s password from the keychain. Thanks for the warning.

Horrible service. Impossible to get a call from them. Not helpful at all, not responsive. The worst customer service of all big tech companies I have experienced so far

⭐ 1 star – Dropbox silently charges you for unused licenses

We've been using Dropbox Business for years — and just discovered we've been silently charged over €1,700 for users who NEVER used Dropbox.

These were just pending invites — users who never accepted, never logged in, never stored a single file. And yet Dropbox kept billing us as if they were full, active users, year after year. No reminders. No alerts. No clear warning that a pending invite would lock in a full license charge forever.

This is nothing short of a predatory billing practice.

We had:

1 pending user charged for 4 years

2 pending users charged for 2 years

That’s 8 licenses completely wasted — and Dropbox’s response? "Too bad, read the fine print."

Be warned:
Dropbox does not proactively inform you about unused licenses, does not alert you about pending invites costing you money, and makes it intentionally confusing to track license use.

As a business owner, this feels like a trap, not a trustworthy service.

We're actively looking to switch, and I strongly suggest other companies do the same. Transparency and ethics matter — and Dropbox has failed at both.

I’ve been a Dropbox Plus customer for years, always relying on it to store and sync my entire file library — nearly 2TB — locally on my computer.

But now, after formatting my machine and trying to resync everything, Dropbox refuses to let me download all my own files back, claiming a vague technical limit of "500,000 files".

🚫 Even with a powerful setup (32 GB RAM, 4TB HD), they’re blocking full sync, forcing me to use selective sync — which is NOT a solution for someone who used to have all files offline, working perfectly.

I’ve contacted support multiple times, for nearly two weeks, and all I get are copy-paste responses ignoring my technical needs. I’ve clearly explained that I want:

All my files offline on my main PC (like it was before).

Or a proper method to migrate to another cloud safely.

Or a refund, since the service is not being delivered as sold.

⚠️ As of today, my files are stuck in the cloud. I don’t have them on my computer, I can’t access them offline, and I’m afraid to close the account and lose everything. This is digital hostage-taking.

I’m posting this review on every public platform available, national and international, until Dropbox gives me a real answer and releases my data.

Would give Dropbox zero stars if you let me. No phone support. Chat is completely useless. So is their so-called Community.

I purchased a Western Digital Passport (External Hard Drive) a year ago and got a free trial for Dropbox Backup. Earlier today, I got notified via email that my free trial is about to end, and I will start getting charged for it IN SEVEN DAYS.
I never used it, nor do I have a need for it (I already pay tons of money to back up my stuff via iCloud Storage) so I went into my account to cancel the subscription. A couple of hours after successfully cancelling it, I got notified by my bank that Dropbox attempted to charge me $71.88. Talk about a company being shady.
I tried to look for ways to contact Dropbox to see what's going on only to find out they don't even provide a way for customers to contact them, but instead rely on their other customers to provide FREE "Community Support", and yet they have the audacity to charge over $70 for a subscription. Companies like these should not be allowed to exist. Talk about INSANE GREED.
I went back to my account, downloaded ALL OF MY DATA, and proceeded to delete my account.
Now I have to deal with overdraft fees from my bank. *** YOU DROPBOX!

My Dropbox icon is hided, I try to fixed 3 months,after reinstalling windows problem is fixed,now problems is the same Dropbox don’t have support ,I will change this clouds soon.Dont lose money and time with them!

Some of the worst UI I've ever used and support non existent, even when you pay a premium

Removed their vault feature, gave no alternative!
Absolutely idiots run this company. Why have something like the Vault, then remove it and give no alternative? It makes no sense. Remove all contact numbers so people can't get hold of you. Online chat only where they give copy and paste answers. I honestly hope to see the downfall of this company. Gone elsewhere with my business

Pure freaking misery and hell.

How can grown adults design something for other adults so badly?

It's chaos and confusion. Looks like it is clear and functional but it's not – it is madness

IMPOSSIBLE TO CANCEL MY ACCOUNT. ABSOLUTELY NO WAY TO SPEAK WITH A LIVE AGENT. FRAUDULENTLY CHARGED MY CC WITHOUT MY CONSENT. DO NOT USE THIS SERVICE. I had to file a dispute with my CC.