Dropbox Reviews 1,528

Nearly impossible to cancel. Its like a disease you can't get rid of.

I’ve been a loyal Dropbox user for over 15 years, but the past two years have been a complete disaster. Their so-called “built-in features” are nothing short of a nightmare—they hog your computer’s resources and make Dropbox practically unusable for real work. The company has completely lost what made it great: simplicity. I’m done with Dropbox—and clearly, I’m not alone in this.

Its not a bad idea. But they only want your money and dont care one second about providing any value for that money!
No customer support. Billing, but providing no receipt. Alarming you that your credit card has expired - the exact same day they take money from that same credit card?!?
This is something that can be done MUCH MUCH better!

this is a fantastic service! I dont understand how people have scored it so badly perhaps using the free version. I pay a small amount every year and use it for business. I store all my files on dropbox and they are immediately available anywhere in the world. The search facility is heaps better than Windows or other Microsoft Office- it finds a word anywhere in a document not just in the document title. Huge files can be stored no problems. HIGHLY RECOMMENDED. PS I have no financial involvement in any IT company including Dropbox.

GOD AWFUL, NON EXISTANCE CUTOMER SERVE (Mic Drop ;( )

2 weeks since I signed up, my computer is not recognized and no one will help, DO NOT USE unless you are a tech guy/gal and can do it yourself - WARNING

Couldn't log into my gmail, but still had my password. After trying to get support to help me, and after verifying account ownership, they said I had to log into my gmail to access my files on dropbox.

Dropbox is a frustrating experience. It never navigates or operates in the way that you expect. On top of that, their storage options are puzzling. If someone shares a folder with me (that I do not own), it counts against my storage space, and then I can't access the folder. There are workarounds, but why would I want to use a workaround for a feature that should just be built in? Google Drive and OneDrive both allow you to share folders without it counting against storage. To me, it just seems like they did this simply to get you to pay for more storage. So they create a problem and then sell you a solution. No thanks. I'll use a platform that isn't actively trying to put its greedy hands in my pocket.

Was sent documents to sign from the creamatory. I was sent verification from Dropbox that I signed them. Clicked here and then clicked insert. Nothing showed on the line. Did this in four places and now the creamatory said I only signed one. Frustrating to say the least.

Dropbox Backup successfully stores data, but it does not reliably allow you to restore it, which makes it unsuitable as a serious backup solution.

I backed up a large Photos library (hundreds of GB). The backup clearly exists in Dropbox, but there is no practical way to retrieve the full original data:
• There is no functional “Restore” option available.
• Web downloads fail due to undocumented limits (e.g. ~250 GB / file count limits).
• Even when downloading smaller chunks, many original files are missing (in my case, the bulk of JPEG originals).
• Support initially gave misleading advice, then ultimately dismissed the issue rather than solving it.

Dropbox advertises this product as an alternative to Time Machine, but unlike Time Machine, you cannot reliably get your data back. A backup that cannot be restored at scale is not a backup.

This product may be acceptable for small, casual datasets. It is unfit for any serious or archival use.

They use dark patterns to get you to sign up to things by accident, and then make it very difficult to cancel. I'm sure in the future, these kind of practices will be legislated against.

I still have my username (email) and password from 15 years ago and I never setup 2 factor authorization. But Dropbox decided to use it (2fa) anyway (but only on me). Google services won't let me into the email account. No big deal, there is a picture of me in my Dropbox.

I told support I couldn't access my email for verification and have sent Get Help (because Facebook outsources its customer service) a picture of myself to cross-reference with the photo in my Dropbox. They said they can't use that.

In frustration I told support that Facebook was useless. Shortly after that, I passed the security check to find that Dropbox had changed my password during this support ticket (1 weeks time) and told me to try to contact Google services to access my email or nothing they can do. Password was working before the ticket, now it's not. Brilliant! These guys are so tech savvy, they think Google services has ACTUAL support.

Is the golden age of the Internet, over?!

Dropbox now owned by Facebook... Does that mean trash? I would say use MEGA, but once he is dead, MEGA will be sold and become just like Dropbox.

I once worked for a company that necessitated putting their Dropbox account on my laptop. I now cannot remove it.

Also as an Olympic Gamesmaker I was invited to see photos in a Dropbox folder. I did not create the folder - but am told it is full, asked to upgrade and can see no unsubscribe option in the email. I'm going to mark it as spam. Thirteen years of nagging is enough!

Just going through my finances and I realised dropbox have been taking £160 from me annually. No idea how this started, I can't even find an email I have a Dropbox account on.

I end up having issues with their service every once in a while but still using it. Their latest update where it is going to work like windows in horrible. What I used to be able to copy to an external hard drive is no longer possible because now it first tries to copy to the hard drive before copying it to the external drive. Hope they revert back to the old protocols.

I will be disputing all charges from this horrible company and ripoff service.

I used it for several months - then it deleted soooooooo many of my files, for no reason at all.

I'm currently downloading everything that's left - I went to this stupid site b/c this was supposed to be easier but it won't even let me download full folders...

Don't do it!!! They make it hard to cancel!! There's no way to talk to anyone!!

I have been trying to cancel my account for the past 2 weeks. Customer service is non-existent and Dropbox makes it purposefully challenging to leave. You cannot find a link on their "Help" page to cancel.

There is no live help nor a phone to call. It is scam and I believe illegal. Horrible experience.

Dropbox is an absolute joke.

If you back up an external drive and that drive crashes, congratulations — you’ve just discovered that Dropbox “Backup” is basically useless. You cannot restore the backup to a new drive. Let that sink in. A backup service that can’t restore to new hardware.

Your only option? Crawl to the web interface like it’s 2005 and manually download your own data. And it gets worse: you can’t even download large folders. Try it and you’ll be slapped with “too many files” or ZIP limit errors. So instead of restoring a drive, you’re forced to download a few folders at a time, over and over, for thousands of folders. Absolute insanity.

The desktop app? Useless.
Normal sync? Disabled.
Bulk restore? Nope.
Disaster recovery? Laughable.

Dropbox Backup is not a backup — it’s a data hostage situation. It’s fine for a couple of documents, but if you trust it with real data, you’re asking for pain. I paid for 2TB and got a masterclass in how not to design a backup product.

If you value your time, your sanity, or your data: stay far away from Dropbox

Our company has 40 team members, we are all moving to Google Drive...

I have had a Dropbox account for several years - and I find them adequate, at best. Last year, in an effort to consolidate expenses, I signed up for their annual subscription service - April 3, 2025 -and paid $199.99. Somebody didn't get the memo, because they continue to bill me MONTHLY @$33.97. Full disclosure: when I signed up for the annual plan, it was NOT the same email account I use for the monthly. I wrote to them about this - they say that they emailed me to explain how to transfer files from the monthly to the annual. That email must have gone to my SPAM file, because I NEVER received it.

To make matters worse, they continue to hound me every month on the original monthly plan for payment. Try to get to speak to someone either on the site or, dare I make the suggestion, on the TELEPHONE - you know that device the entire world uses for texting. Impossible

I am writing to all of the sites about this and the BBB - ENOUGH IS ENOUGH.

NB- I have screenshots of billing receipts if necessary.