Dropbox Reviews 1,520

It is the most decptive company I have ever worked with. It wasted 6 hours of my time by not clearly stating that the API cannot be tested in a trial. It also only showed mw a $54 a month option. I had to do extensive research to find out that $24 a month exists.

Can't login due to infinite puzzle captcha. I am paying 100 USD per year for this service. As soon as I can login I will get all my files and cancel this bizarre service

Repeatedly lose ability to share folders due to "exceeded bandwidth" even when no data has been transmitted. Customer service is atrocious and just goes in circles. The "support" person says they are unwilling to share the information as to who, how, and when my bandwidth was exceeded even though I pay for this program. Seems like it is time to move on to a more reliable file sharing platform. I gave them 1 star as there is no option for a zero.

Can't login due to their captcha, it has 10 steps where I need to look at 7 images per step, so I have to go through 70 images to even attempt to login!

No support other than a chatbot that will run you in circles.

worst service ever. Had a problem with my storage and theres no support unless you pay for it, so having to talk away and find something else

Dropbox deleted my files and has refused to restore them. I was and am a current paid up customer. They have destroyed years of files and have provided no explanation. They are refusing to even discuss it. If a data storage company cannot properly store data they are useless. The customer service is awful. Basically said too bad! I would not recommend this company to anyone. If you have your data stored with them, I highly recommend you move it to another company immediately!!!

Avoid at all costs. I cannot describe the hell of these people.

Have used without incident until recently, now locked out, Dropbox can offer no useful help, so off to Google Drive.

I wouldn't trust opening a link from anyone through this platform. It's a bunch of scammers that create emails and send them out to hack your info and login credentials through the link. Whether it's a company or personal email. Dropbox needs to go through a stricter process when just letting anyone sign up for free or through subscription.

OMG Where do I start? I have used dropbox for years on some of my customers and had very few issues until today. Normally you install the app, choose what you want to sync and the rest happens.

Today, I was trying to get dropbox to sync on a new installation and it refused to load anything online or to the folder on the computer. I talked to THREE different tech support people and they were truly like talking to a brick wall. The final one suggested that because a backup of the files I had wanted had been made, the syncing wouldn't occur. I asked at LEAST 5 or 6 times what we had to do to make it sync. After she wrote several paragraphs about the difference between a backup and syncing I told her I needed my money back.

Although they have the ability to screen share, they spend countless hours asking for screenshots. The most stupid of the requests was if a download button was visible on the website screen. I said YES, but it was grayed out. They needed a screenshot of the grayed out download button.

There's two hours of my life I'll never get back and really don't want them back if I have to talk to dropbox support again. I guess I'm a little bit of a novice with only 40 years of IT under my belt, but I'll keep working on it.

My experience with Dropbox gives me mixed feelings about their tech.

Canceling Plans:
Canceling a plan is a mess. Go to Settings > Plan > Cancel Plan, click the button, and… nothing. No error, no feedback, just silence. It’s a rookie UI mistake. I shouldn’t need to email support or wait days to ditch a plan. This alone makes me swear off Dropbox subscriptions.

Photo Uploads:
You can’t upload photos straight from your phone’s gallery—you’re forced to dig through the Dropbox app. Adding photos one-by-one is painfully slow, and you can’t drag entire folders to the website. It’s a dealbreaker that pushes me to other apps.

File & Folder Issues:
The interface is clunky and buggy. Sorting sucks—no option to sort by file type. Dragging folders to the site doesn’t work; only individual files upload. Creating folders and adding files manually is tedious. Moving folders triggers errors like “request failed.” Syncing stops if you switch folders mid-upload. It’s a nightmare.

Account Confusion:
Managing multiple accounts (work vs. personal) is chaos. Dropbox’s platform doesn’t clearly separate them, so I mixed up my accounts. Linking a new work account was a mess—Dropbox kept mislabeling it. Deleting an account? Good luck. It sends you to a pointless page about linking accounts.

Data Loss Risk:
Deleting files on one device wipes them everywhere—permanently. I deleted folders on a public PC to protect my privacy, and poof, they’re gone from all my devices. No warning, no recovery. That’s unforgivable for cloud storage.

Website & Cloud Access:
The website is sluggish and half-baked. Uploaded photos often don’t show up. I upgraded expecting cloud access, but I’m stuck using my hard drive. The UI flows like molasses.


Dropbox is barely okay for small, unimportant files like homework (2-3GB max). For photos, business docs, or anything serious, it’s a disaster.

Service didn't work very well, misleading trial system.

I'm not sure Dropbox has my latest valid card on file for auto pay and its impossible to communicate with 'em regarding this issue. I could lose valuable, irreplaceable data and I cannot get any info.
Further, when sitting up my original account on a new device Dropbox activated a 2nd account which I cannot find or delete.
~ No Customer Service ~
ASAP, I'm looking to transfer all of my data to a more responsive service.

I've been a Dropbox Plus user for years, always on the annual billing plan at $119.88. Without any notice or consent, my account was suddenly switched to monthly billing at $11.99 starting March 2025.

I never authorized this change, nor was I informed ahead of time. It feels like a sneaky tactic to charge more over time without the customer realizing it — the monthly plan adds up to more than the annual one.

Support has yet to provide a clear explanation or offer a refund. This is disappointing from a company I’ve trusted for years.

As of today, I no longer support Dropbox and will be looking for another cloud storage provider. THERE IS ABSOLUTELY NO TECHNICAL SUPPORT and they want to give me a stupid puzzle with zero instructions on how to get into my account. DROPBOX WE ARE OVER!

Dropbox charged me €119 for an annual subscription without actually activating the service. It's been over 2 months, and their helpdesk keeps closing tickets without fixing anything.

Their chatbot is useless, and there is no real human support available. I've tried contacting them multiple times, and each time the ticket is either ignored or closed automatically without resolution.

At this point, I honestly wonder if they just steal both your money and your data.

Avoid this platform — it used to be trustworthy, but now it's a total mess. Absolutely unacceptable.

I have used Dropbox for a number of years but recently Dropbox freezes and they want me to upgrade to a 2TB account. Very unreliable, and not secure enough to send important information. Google drive or other methods much more reliable

Biggest rip-off artists in the Western Hemisphere. I found a £95.88 charge in my credit card bill from Dropbox. I did NOT authorise this, and in trying to query it, their "customer services" put out an email
address that bounces. If you ask for a refund on their online site, there is a very convenient FAULT on their refund form which means the request cannot go through. They should be sued. If I query it via the credit card company, the card gets temporarily blocked and I need it for other upcoming expenses. B*****ds

The service works most of the time. I asked the support about the expensive pricing for small businesses, they said they would apply a 20% discount for 1 year paid monthly, but I've been back to them 4 times about it and the discount still does not show on the next upcoming invoice.