Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order se... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 48 hours
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Well priced product
Well priced product, a replacement for original order sorted rapidly and received next day. Gig fulfilled, I am over the moon with these service.
Thank you guys 🤘
January 26, 2026
Good practice
The company kept me informed re delivery, my drum was safely packed and arrived on target and its beautiful
January 23, 2026
Clear communication
Clear communication, when tje cajon i ordered wasn't in stock I was refunded the money straight away and was asked to confirm if I still wanted the product but needed to wait for it to be back in stock. Smooth delivery and great quality cajon.
January 15, 2026
good communication and prompt delivery
January 19, 2026
Easy to order and quick delivery .
Easy to order and quick delivery .
Very happy with our purchases and would use this company again
January 15, 2026
Great drum shop
Great service, great products, always a great experience buying my gear from Drumshack.
January 14, 2026
Great service, very happy customer
I bought a second hand cymbal from Drumshack. It arrived very quickly, and was exactly as described. Great service, no complaints at all. The website is also clean and easy to navigate.
January 14, 2026
Helpful and quick delivery
Drumshack was helpful in responding to a query around the silencer drum pads I had and their suitability to an already purchased drum kit. The package arrived very quickly at a busy time of year, shortly before Christmas and it was a very well received present for my teenage son!
December 15, 2025
Great used item at a great price
Great used item at a great price, super fast post, very happy 😃
January 12, 2026
Great communication
Had a chat with the team at drum shack and they were able to advise me on what pedal best suited me and I'm totally stoked with their recommendation. Dispatch was as expected and I'll definitely be shopping with them again. Thanks guys really appreciate the service from Drumshack👍👍
January 5, 2026
Ease of ordering and speed of delivery…
Ease of ordering and speed of delivery were excellent. My purchase arrived in plenty of time for my son’s birthday despite me leaving it until the last minute to place my order!
January 9, 2026
Great service
January 8, 2026
Friendly staff
The item that I ordered online was not in stock. Had good communication from staff regarding this, especially as I appreciate they are not office based. Very friendly.
Once in stock item arrived in a couple of days
January 8, 2026
Great service and very quick delivery…
Great service and very quick delivery after ordering.
January 7, 2026
Top customer service
Top customer service! One of the items I ordered was temporarily out of stock but I received a phone call advising me of the situation and offering an alternative. My order was delivered the following day
January 6, 2026
Great service great price and delivery…
Great service great price and delivery was on time
December 30, 2025
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