Drumshack Limited Reviews 

4,132
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and knowledgeable staff for providing expert advice and personalized recommendations that make choosing the right musical equipment very simple. People frequently state that online orders arrive extremely quickly, securely packaged, and precisely as described for their musical needs. Some reviewers were not happy with occasional stock delays that caused unexpected waiting times and communication gaps regarding item availability. A few people felt frustrated when products were discovered to be out of stock only after they completed their online purchases. Others mentioned chasing updates because dispatches took much longer than initially anticipated.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting prompt and fast shipping times.... See more

Service

Consumers find service to be exceptionally positive, describing it as professional, friendly, and reliable... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to navigate and... See more

Staff

Customers had positive experiences with staff, highlighting their knowledge, helpfulness, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more

Rated 5 out of 5 stars

The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more

Rated 5 out of 5 stars

First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order se... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,132)

325 reviews in the last 12 months

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Rated 5 out of 5 stars

It's tough to find music shops that can…

It's tough to find music shops that can offer great service and products. I have bought twice from drum shack and both times the items were well priced, actually in stock rather than apparently in stock but actually shipped from the wholesaler and arrived in perfect condition.

April 21, 2026
Rated 5 out of 5 stars

Drum Shack; Simply the Best!

Drum Shack in Battersea is often described and quite rightly so, as an Aladdin's Cave for drummers. If they haven't got it, they can get it but wow! they do have a lot of everything. From vintage kits through to new ones, cymbals to suit every player and budget and more accessories than a drummer can shake a stick at! The service they provide in store is exceptional, a shop run by drummers for drummers. Their mail order service is second to none. Something that I alway say about any business is that their greatest asset is their staff, and the staff here are helpful and have a wealth of knowledge and understand your needs as a customer and drummer. If you are a day one beginner or a seasoned pro, Drum Shack is the place to go for all your drumming needs!! Brian B

April 22, 2026
Unprompted review
Rated 4 out of 5 stars

Support your UK drum shop!

The product was not immediately stock and this is not always apparent when ordering. That said, they were in direct contact following the order and it did come fairly promptly (in about a week). Can't go wrong with Tama and I like to support UK shops like Drumshack who make the world a better place for us drummers!

April 17, 2026
Rated 5 out of 5 stars

Easy

Great website, well laid out and plenty of selection. Picked up a tuner bot on there sale which was at a reasonable price and got delivered in not time at all.

April 9, 2026
Rated 5 out of 5 stars

I've used these guys a few times now…

I've used these guys a few times now and the communication and delivery has been excellent. I always check here to see if these guys have what I want because the prices are competitive and the service is always top class.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Tama First Chair Replacemet.

Big Shout out fore Marco and Danny. Outstanding service helping me when my Tama Throne collapsed due to a faulty fitting that I discovered has now been replaced with new design. Had to buy a new seat which took 5 weeks to arrive but the alternative would have been 5/6 months just for the new part!
All back up and running. Great service. Highly recommend. Thanks.

April 1, 2026

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