Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order se... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 48 hours
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Drum shack great. Terrible DPD delivery
Great service. Fast delivery and customer service despite some failing from DPD who were the currier. Dpd said they had missed us but actually never came to deliver. We were in and our property has cameras. No first delivery attempt made. Rectified artificially by drum shack but would recommend they don’t use dpd.
May 11, 2026
Great product delivered on time.
May 5, 2026
Exactly as described online and fast…
Exactly as described online and fast delivery.
Phoned before ordering and team member I spoke to was friendly and gave great advice.
May 5, 2026
I love DrumShack there great at getting…
I love DrumShack there great at getting me all my drum playin needs and getting them delivered safely and securely
April 28, 2026
Case arrived as described ,well…
Case arrived as described ,well packaged and on time.
April 24, 2026
As expected
April 28, 2026
Always a pleasure dealing with…
Always a pleasure dealing with Drumshack. Good price, quick delivey
April 29, 2026
Great product 👍
April 29, 2026
Great cymbal
Great cymbal - the result of careful discussion over the phone followed by emailing videos so I could make a decision. Brilliant service and the best place to buy Bosphorus
April 24, 2026
Drumshack were very helpful
Drumshack were very helpful from start to finish with getting a drum kit for my son. He wanted a specific kit which wasn't in stock and they were great at chasing the supplier and keeping me updated with expected delivery. Very kind and helpful thanks
April 24, 2026
Service was great
Service was great, placed my order, but unfortunately the cymbals were out of stock, but drumshack were in contact quickly to let me know, and gave me an estimated time for the supplier to have them again and kept me informed. cymbals arrived perfect, well packaged. 100%will use again
April 24, 2026
Item not in stock..again!
Placed an order over the weekend and got the confirmation.
No despatch notification on Monday so got in contact earlier today.
The item I ordered was not in stock. No indication of this online and no communication that this was the case.
I've had to cancel my order and shop with a competitor.
This is the 2nd order I've placed that that the item hasn't been in stock.
I've seen other reviews that with online stock this seems to be a reoccurring thing.
Might be a good idea for Drumshack to look into this issue and get accurate stock levels for their online store. Preventing unhappy customers and bad reviews...
Disappointing.
April 28, 2026
Unprompted review
Awesome service as always
April 15, 2026
Excellent service
There was a problem with a distributor, but the guys at Drumshack got it sorted quickly. Excellent service.
April 22, 2026
Gibraltar 9608E Seat
Great item, Great Price and Superfast Delivery with no drama. Excellent Shop
April 21, 2026
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