DubaiVisa.com Reviews 

995
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast processing times, noting that travel documents and tourist visas are usually completed and delivered within just twenty-four hours. People also emphasize the responsive and professional support team, explaining that advisors provide clear guidance and make the entire online application process remarkably smooth and stress-free. Some reviewers were not happy with communication gaps, mentioning difficulties tracking their application status and receiving sudden rejection notices. A few individuals additionally pointed out frustrating administrative errors on their documents and occasional unhelpful responses from customer service agents.

What people talk about most

Service

Customers expressed great satisfaction with the service, frequently highlighting the exceptionally fast... See more

Staff

Clients share profound satisfaction with the staff, frequently highlighting exceptional agents who provide... See more

Response time

Users describe positive interactions with response time, frequently praising the remarkably fast visa... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and helpful agents... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the application process is remarkably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick. Easy. Affordable. I was looking for a spot to book my visa and it was a nightmare. Scams. Ridiculous costs. Agents constantly phoning you at crazy hours because you submitted your phone n... See more

Rated 5 out of 5 stars

I have applied for tourist visa twice here and the service was completed under 24 hours. The rates are Fair and the staff so kind and attentive to details. If you need any help with travel, visa or... See more

Rated 5 out of 5 stars

All the staff from the beginning to the end helped but Jhoi Bakhtiyorova played a very crucial role in arranging the visa which only took hours rather than days to come through. i thought the whatsapp... See more

Rated 5 out of 5 stars

Easy to apply, very simple questions and requirements, only main documents copies to upload. Some of the loaded files were corrupted, but Jhoi Bakhtiyorova did a great job following up with me by e-m... See more


Company details

  1. Visa Consultant
  2. also in
  3. Tour Agency
  4. Travel Agency

Written by the company

Established in 2006 under Al Hadaf Travel & Tourism, DubaiVisa.com has grown into one of the UAE’s most trusted visa facilitation platforms. With nearly two decades of industry experience, we have successfully supported millions of travellers worldwide in obtaining their Dubai & UAE visas through a reliable and streamlined process. Over the years, our commitment to accuracy, transparency, and customer satisfaction has earned us strong recognition and positive feedback across platforms like Trustpilot, reinforcing our position as a trusted online UAE visa provider. With 14+ years of specialised experience in Dubai visa processing, we focus exclusively on tourist visa services. Our system is designed to be fast, secure, and easy to use — allowing applicants to complete their visa request in just a few simple steps. ✔ 100% online visa application process ✔ Expert document review to reduce errors ✔ Fast approvals — often within 24 hours ✔ Dedicated support via WhatsApp, email & phone At DubaiVisa.com, we prioritise speed, trust, and a hassle-free experience — ensuring every traveller receives their UAE visa smoothly, securely, and on time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

995 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(995)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy turnaround

All the staff from the beginning to the end helped but Jhoi Bakhtiyorova played a very crucial role in arranging the visa which only took hours rather than days to come through. i thought the whatsapp message was to request further documents or information from my wife but it was actually the visa. I could not believe my eyes. Thanks to Dubai Visa.

October 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Jhoi Bakhtiyorova.Wow I'm so impressed…

Jhoi Bakhtiyorova.Wow I'm so impressed with your job, the prosses was so smooth and fast, I paid around 5h in the afternoon in the morning I wake up with email of visa approval, I was so happy because I struggled with other platforms and your price is resendable, and I got group discount, keep up the good job.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

simple and fast

The process was simple and fast. The responded very fast, I am amazed by how fast we received the VISA.Excellent Job, thank you.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable visa application to Dubai

Reliable visa application to Dubai. Especially with the assistance of Ms. Jhoi Bakhtiriyova, quick response and within 5hours of application, the visa is sent to us. Thank you. Definitely we'll recommend to family and friends.

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Jhoi Bakhtiyorova was my visa advisor…

Jhoi Bakhtiyorova was my visa advisor she was AMAZING! Delivered well under 12 hours and didn’t ask for any “emergency visa fee” this site is the cheapest and most communicative site out there. I will be getting my next visa here only. Don’t bother looking else where the prices are a SCAM these are the cheapest prices believe me I googled for over a hour and glad I chose DubaiVisa.com for my services.

October 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Incredible, speedy service and processing

Being able to whatsapp a responsive person real time while trying to process application was incredible. THen when I was not winning or not sure if everything had gone through. on Whatsapp Jhoi Bakhtiyorova helped me and let me upload missing docs on whatsapp and the visa only took 24 hours.
Incredible service!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I would like to thank Mr. Jhoi Bakhtiyorova for finishing my visa in less than 24 hours with a good and discounted price.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Dubai touristic visa

Thanks to Jhoi Bakhtiyorova that I got my visa in one working day - very smooth process - applied yesterday - got the visa today - thank u!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

AFFORDABLE AND RELIABLE

5 stars for DubaiVisa.com !
They helped me get my first ever tourist visa for Dubai. They responded very quickly to my questions. The most affordable and reliable agency I've known.

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

Very suspicious site

Very suspicious site. You cannot track visa process and gives absolutly zero proof that they have applied for a visa. Does not bother to inform about status. When i inquired just stated its been rejected. Then stopped communication.

October 6, 2025
Unprompted review
DubaiVisa.com logo

Reply from DubaiVisa.com

We’re sorry to hear about your experience. At DubaiVisa.com, we take every application seriously and ensure full transparency in visa submissions and communication.

Please share your application reference number or registered email at support@dubaivisa.com
or on WhatsApp at +971 54 586 5920, so our visa team can review your file immediately and provide your official status update with proof of submission.

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Rated 1 out of 5 stars

scamers be ⚠ Alerts Everyone one


My visa was rejected. This isn’t an issue— I am however very disappointed with how extremely rude and condescending the agent was and the fact that they did not reply nicely to any of my queries and worries about applying with a passport with a low approval rate. I made the payment but they wouldn’t give me proof that the application had even been submitted. I was unhappy with the attitude I was receiving on Whatsapp so I tried the chat on the website only no reply . They make pdf gile attached with XL WORLD THEY EDITED JET LIKE THAT AND THEN THEY SEND TO EASY THEY SAY IT REJECTED HOW MAN THIS IS SCAM CAIRFULL EVERY ONE PLEASE. They operated as both Sophia and Haroon and ignored my messages/email again until I asked for an update on the application 2 days later and then they ignored my subsequent messages after sending me the copy of the application rejection. Would not recommend to anyone. I think they are scamer be alert ⚠ every one

October 7, 2025
Unprompted review
DubaiVisa.com logo

Reply from DubaiVisa.com

Thank you for reaching out.

We’re truly sorry to hear that you feel disappointed, but we’d like to clarify a few important points:

✅ Your visa application was processed correctly and submitted to UAE Immigration.
As stated clearly before payment, visa approval or rejection is decided solely by the UAE Immigration Authority, not by any agent or company.

✅ No extra or hidden charges were ever applied.
The total you paid was exactly what appeared on the checkout page before confirmation.

✅ Proof of submission and rejection were sent to you.
All documents were provided transparently via official channels, and communication records confirm that our team responded to your queries within standard processing timelines.

Our team always strives to treat every applicant with respect and professionalism. We understand that visa rejections can be frustrating, but this does not indicate any wrongdoing or “scam.”

We remain available on WhatsApp +971 54 586 5920 and support@dubaivisa.com
should you wish to review your case further.

Kind regards,
DubaiVisa.com Support Team
Licensed by DTCM
Please note that:

All charges are clearly mentioned before proceeding to payment.

The visa approval or rejection decision lies solely with the UAE Immigration Authority, as stated in your confirmation section.

Our company does not have control over immigration outcomes and therefore cannot be considered a “scam” in any way.

We assure you that your payment was processed transparently and correctly. If you believe your bank has applied any additional transaction or conversion fees, we recommend verifying this directly with your card provider.

Kind regards,
Customer Support Team
DubaiVisa.com
🌐 www.dubaivisa.com

📞 +971 54 586 5920

Rated 1 out of 5 stars

Appalling customer service

My visa was rejected. This isn’t an issue— I am however very disappointed with how extremely rude and condescending the agent was and the fact that they did not reply nicely to any of my queries and worries about applying with a passport with a low approval rate. I made the payment but they wouldn’t give me proof that the application had even been submitted. I was unhappy with the attitude I was receiving on Whatsapp so I tried the chat on the website only for the same agent to say ‘i already told you’. They operated as both Sophia and Haroon and ignored my messages/email again until I asked for an update on the application 2 days later and then they ignored my subsequent messages after sending me the copy of the application rejection. Would not recommend to anyone.

September 12, 2025
Unprompted review
DubaiVisa.com logo

Reply from DubaiVisa.com

We’re very sorry to hear about your experience and the way your communication was handled. That’s not the level of service we strive to provide.

Please share your application reference number or registered email privately with our support team at support@dubaivisa.com
or on WhatsApp at +971 54 586 5920 so a senior member of our team can review your file, confirm the submission details, and follow up with you directly.

We appreciate your feedback and will use it to improve our staff training and response quality.

Rated 1 out of 5 stars

Extremely Disappointing Experience

Extremely Disappointing Experience – Feels Like a Scam

I recently applied for a visa through this website, and it was by far the worst experience I’ve ever had.

I usually use another service for my visa applications. They take a bit longer to process, but I always get my visa in the end. This time, I decided to try this site because their promises sounded very convincing – they claimed they could deliver the visa within 2 days and that rejection would only happen if someone had been deported before or had a criminal record. Neither of these apply to me.

Before applying, I asked them exactly what documents were needed. They told me they only required my passport and proof of funds. They said they would handle the flight and hotel bookings themselves, which I didn’t fully understand but trusted at the time.

I paid the full amount, and just one day later, they sent me a rejection. This was very strange to me, as I have traveled to Dubai many times and never had a visa refused. They never asked me for any additional documents until I suggested it, but their response made it seem like they were never going to submit my application anyway.

I did some research and checked the official government website – nothing had been submitted in my name. This makes me believe they never even tried to apply for my visa. After the rejection, they completely stopped responding to my messages.

So please, be very careful where you spend your money. I can confidently say: do NOT use this site. It feels like a complete scam – they take your money and don’t even send the application. Once you’ve paid, they disappear

August 11, 2025
Unprompted review

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