DubaiVisa.com Reviews 

995
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast processing times, noting that travel documents and tourist visas are usually completed and delivered within just twenty-four hours. People also emphasize the responsive and professional support team, explaining that advisors provide clear guidance and make the entire online application process remarkably smooth and stress-free. Some reviewers were not happy with communication gaps, mentioning difficulties tracking their application status and receiving sudden rejection notices. A few individuals additionally pointed out frustrating administrative errors on their documents and occasional unhelpful responses from customer service agents.

What people talk about most

Service

Customers expressed great satisfaction with the service, frequently highlighting the exceptionally fast... See more

Staff

Clients share profound satisfaction with the staff, frequently highlighting exceptional agents who provide... See more

Response time

Users describe positive interactions with response time, frequently praising the remarkably fast visa... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and helpful agents... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the application process is remarkably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick. Easy. Affordable. I was looking for a spot to book my visa and it was a nightmare. Scams. Ridiculous costs. Agents constantly phoning you at crazy hours because you submitted your phone n... See more

Rated 5 out of 5 stars

I have applied for tourist visa twice here and the service was completed under 24 hours. The rates are Fair and the staff so kind and attentive to details. If you need any help with travel, visa or... See more

Rated 5 out of 5 stars

All the staff from the beginning to the end helped but Jhoi Bakhtiyorova played a very crucial role in arranging the visa which only took hours rather than days to come through. i thought the whatsapp... See more

Rated 5 out of 5 stars

Easy to apply, very simple questions and requirements, only main documents copies to upload. Some of the loaded files were corrupted, but Jhoi Bakhtiyorova did a great job following up with me by e-m... See more


Company details

  1. Visa Consultant
  2. also in
  3. Tour Agency
  4. Travel Agency

Written by the company

Established in 2006 under Al Hadaf Travel & Tourism, DubaiVisa.com has grown into one of the UAE’s most trusted visa facilitation platforms. With nearly two decades of industry experience, we have successfully supported millions of travellers worldwide in obtaining their Dubai & UAE visas through a reliable and streamlined process. Over the years, our commitment to accuracy, transparency, and customer satisfaction has earned us strong recognition and positive feedback across platforms like Trustpilot, reinforcing our position as a trusted online UAE visa provider. With 14+ years of specialised experience in Dubai visa processing, we focus exclusively on tourist visa services. Our system is designed to be fast, secure, and easy to use — allowing applicants to complete their visa request in just a few simple steps. ✔ 100% online visa application process ✔ Expert document review to reduce errors ✔ Fast approvals — often within 24 hours ✔ Dedicated support via WhatsApp, email & phone At DubaiVisa.com, we prioritise speed, trust, and a hassle-free experience — ensuring every traveller receives their UAE visa smoothly, securely, and on time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

995 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(995)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM SCAM DONT TRUST

Very bad company DONT TRUST THEM biggest scams ever they get your money and don't get your visa

July 14, 2025
Unprompted review
DubaiVisa.com logo

Reply from DubaiVisa.com

We’re sorry to see this comment, but we couldn’t find any record of an application or transaction matching this review.

DubaiVisa.com operates with full transparency — every genuine applicant receives an official payment receipt, confirmation email, and unique reference number immediately after submission.

If you believe this was a real experience, please share your application ID or registered email with us at support@dubaivisa.com
or WhatsApp +971 54 586 5920 so our senior support team can investigate.

We take all verified customer cases seriously and resolve them promptly

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Rated 1 out of 5 stars

SCAM

SCAM! Took $200 and Lied About Visa Approval in 12 Hours

I first applied for a Dubai visa through Emirates Visa Online, but unfortunately I received a rejection. I had only one day left before my flight to Dubai, so I urgently contacted dubaivisa.com.

They guaranteed me 100% that they would issue a Dubai visa within 12 hours, or at most within 24 hours. I explained to them that I had already received a visa refusal before, and I asked them multiple times if they were truly confident they could get me the visa.

They kept saying: "Yes, 100% guaranteed."

I trusted them and paid $200. But once again, I got a visa refusal. And after that, they completely disappeared — they stopped answering my messages and phone calls.

They made false promises, took advantage of my urgency, and scammed me.

⚠️ I have WhatsApp screenshots where they clearly promised me a visa. I'm ready to share them as proof.

This company is dishonest, unreliable, and manipulative. Please stay away from dubaivisa.com. They stole my money and wasted my time when I needed help the most.

July 25, 2025
Unprompted review
DubaiVisa.com logo

Reply from DubaiVisa.com

Reply from DubaiVisa.com

Dear Safar Mamadiev,

We are very sorry to hear about your experience and the stress this caused, especially with limited time before your flight. We fully understand how urgent travel plans can be.

Please note that all Dubai visa applications are ultimately decided by UAE Immigration. While we always aim to process applications quickly and guide applicants clearly, no company can guarantee a 100% approval. If this was miscommunicated to you, we sincerely apologize.

We kindly ask you to share your order ID and WhatsApp screenshots with us at support@dubaivisa.com or on WhatsApp +971 50 3767220, so our team can review your case in detail and work toward a fair resolution.

Your feedback will help us improve, and we remain committed to ensuring transparency and better communication for all our applicants.

Sincerely,
The DubaiVisa.com Team

Rated 1 out of 5 stars

Complete scammers

I placed my order and I pay a total of $300 for 60 days single entry
Just for them to come and give me an additional fee of AED 2,500.00, that is for guarantee fee. And when I ask them to refund back my money, they are no longer responding to my message again. They are completely scammers. Run away from them.

May 2, 2025
Unprompted review
DubaiVisa.com logo

Reply from DubaiVisa.com

Reply from DubaiVisa.com

Dear Valued Customer,

We are sorry to hear about your experience and understand your frustration. Please allow us to clarify:

For certain nationalities, UAE Immigration requires a mandatory refundable security deposit in addition to the visa fee. This is not a fee charged by DubaiVisa.com, but a government requirement designed to ensure compliance with visa conditions. The deposit is fully refundable once the applicant exits the UAE.

We always aim to communicate these requirements clearly before processing applications. If there was any miscommunication in your case, we sincerely apologize.

We kindly ask you to share your order ID with us at support@dubaivisa.com or WhatsApp +971 50 3767220, so that we can review your application, update you on the refund status, and assist further.

Transparency and trust are very important to us, and your feedback will help us improve our communication with future applicants.

Sincerely,
The DubaiVisa.com Team










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Rated 5 out of 5 stars

Visa Acquired - No Problems

Obtaining a Dubai visa, if you can't go the usual "Emirates" route, is pretty stressful - there are so many scam sites and fakes to navigate around. I was skeptical of these guys initially, but their WhatsApp communication was responsive and helpful, they took payment by credit card (not bank transfer!), and no "surprise fees" occurred at any time. The visa was issued on schedule, and they even guided me through the process of checking its validity on the UAE government web site. They have earned my confidence, and I'd use them again.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

DubaiVisa.com

DubaiVisa.com. What can I say. People of their word, fantastic communication, helpful. I can’t imagine getting a visa from anywhere else. Less than 2 days!!!!!

January 27, 2025
Unprompted review
Rated 1 out of 5 stars

Looks like a scam

Looks like a scam. I never have visa application rejected in my life, just happened with this dubaivisa.com. I have my suspicious as the screen shoot of dubai government website forwarded to me looks different from the official website. My suspicious increased when they refused to send proof of payment of the visa application to dubai immigration, and even they refused to advice the transaction no, order no and payment date so that I can submit inquiry directly.

January 2, 2025
Unprompted review
DubaiVisa.com logo

Reply from DubaiVisa.com

Dear Lidwina Subaktiati Nugraha,

Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns:

Visa Approval Process: Please note that the approval or rejection of visa applications is entirely at the discretion of UAE immigration authorities. Our role is to facilitate the application process on your behalf.

Rejection Form: We want to assure you that we always keep our customers informed. In cases where a visa application is rejected, we provide the official rejection form from UAE immigration as part of our commitment to transparency.

Review Period: The processing time for visa applications is determined by the UAE immigration authorities. While we ensure prompt submission, the final decision and timeline rest with them.

Non-refundable Fees: As per our terms, visa fees are non-refundable, which is a standard practice across visa services. This covers the costs associated with processing your application.

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Rated 5 out of 5 stars

Great service - above and beyong

The company has a great sense of urgency and in my dealings with them to so have been brilliant! I will be recommending them to everyone and future family/friends wanting a UAE visa I will only be using this company. Do not bother with the other companies that you see advertise on the web!

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Trusted!

Trusted!
I got my visa within couple hours. I definitely would use their service again in the future. Thank you so much!

October 15, 2024
Unprompted review
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Rated 5 out of 5 stars

The one & only Dubai Visa site 5-Stars

Wow! Wow! Wow! This team rocked it. We found them amidst the myriad of fake con sites. I could have lost out my trip & forfeited my ticket if it was not for Dubaivisa.com! Very grateful to Soohia who guided me through beautifully 🌟 xx

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Had visa back within 2 hours

Had visa back within 2 hours, super quick! I fly out on 13th November so hopefully no issues at the airport! I’m a South African passport holder living in UK for reference and total cost was £95. Thank you Sophia ☺️♥️

October 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Thank you Sophia

Thank you Sophia, it is very fast only 4 hours and I got my visa. This is the best and she was very helpful. All the best, Sophia

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Very fast visa approval

Very fast visa approval. Approved visa received just hours after sending my application. Very trustworthy company. Highly recommend!

October 1, 2024
Unprompted review

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