Dubranchet 

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Rated 4 out of 5 stars

The delivery was fast. But the quality of both sunglasses is quite awful. Definitely not worth 20€ each. Positive points for Customer service was polite and quick to offer exchange or refund. upd... See more

Company replied

Rated 5 out of 5 stars

I'm tring to make order few days ago and United Arab Emirates not on shipping countries list. Tried to call them or email but no answer yet. I made the order and selected Jordan as Country and menti... See more

Company replied

Rated 4 out of 5 stars

Hi all! I ordered two pairs of glasses from Dubranchet a few days ago. Its okay to wait for the order but the issue is that funds were deducted immediately while no confirmatory e-mail, package trac... See more

Company replied

Rated 5 out of 5 stars

I shopped with dubranchet three time and each time it’s been a great experience. Sunglasses are modern, stylish and come with a beautiful case. It’s easy to track down your delivery or speak to suppo... See more

Company details

  1. Glasses Store

Information provided by various external sources

DUBRANCHET Original Flip-Up, Steampunk Sunglasses


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good design but poor quality

Good design, but NOT what I was expecting, in terms of quality. I ordered 2 pairs. The biker grey and the vintage black. On the vintage black, the mechanism for lifting one of the two lenses was bented, resulting a bad fit between the 2 lenses. Not worth on sending them back for replacement. I don't think I will be ordering again.

June 1, 2020
Unprompted review
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Reply from Dubranchet

Hi Alexandros, thanks for your feedback! Most of our customers agree that we offer good quality for the price. But of course we offer a 100% satisfaction guarantee, so if you are not completely satisfied, please email us and we will do our best to make sure you are satisfied. Thanks you!

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Rated 1 out of 5 stars

I don’t recommend people to deal with…

I don’t recommend people to deal with you , you are Exemple of not professional work, i made my order for 2 peace of sunglasses it almost 2 month ,are you serious ? This not a delay this is Stupid manier how you treat people i swar to god when im gonna receive the items i will broke them by my feet ,i had enough from your automatic response of sorry MR or sorry Mme , customers dont need these pink words we need work and save you vocabulary to your self , really you are the most disaster terrible company i have seen ever in my life i tried to call DHL they said check with the poste i call again the poste they said the item in transit when i checked my track number online it’s showing in transit to destination , how me my order in transit to destination for 20 days i send many email nobody care nobody can tell where is my order exactly i can go and collect it by my self , your are not able to answer my simple question where is my items ? And you know why ? Because you are weak
Dont try to reply to my complaint if you dont have an answer because i dont need your drama and your game of words

May 25, 2020
Unprompted review
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Reply from Dubranchet

Hi Amine, I'm sorry that you had a frustrating experience with our company. We have been experiencing significant delays in international shipments due to COVID-19, but we should have done a better job communicating with you. I will review our team's correspondence with you, and follow up with you directly to get this resolved right away. Thanks, Greg

Rated 5 out of 5 stars

I ordered 2 pairs seeing an insta post…

I ordered 2 pairs seeing an insta post and received them in some days by post, one had a missing piece and on conveying the team gladly and promptly replaced it, hadn't expected such promptness and service orientation, they truly made me happy :)

January 8, 2020
Unprompted review
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Reply from Dubranchet

Thanks for your feedback, PN! We do our best to respond to our customers quickly to get their problems resolved. We appreciate your business, and thanks for taking time to review our customer service!

Rated 1 out of 5 stars

Very very poor quality!!

Very very poor quality!!! Not what I expected!

Heads up! After the purchase, you get the opportunity to exchange the full purchase price for a review, which explains the many unjustified 5* ratings.

It is not a French/European company as it first appears! The return shipment to the USA must be carried by the customer.

January 5, 2020
Unprompted review
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Reply from Dubranchet

Mr Ra, we're sorry you weren't satisfied with the quality of our glasses! Most of our customers think they are of good quality for the price. If you haven't already, please reach out to us at contact@dubranchet.com to see if there is anything we can do for you. We are always trying to improve our products, so we would be happy to have more specific feedback from you by email.

We have NEVER remunerated anyone for Trustpilot reviews. We do occasionally offer free glasses to Instagram influencers for reviews or posts that tag us.

Our brand was founded and built in France, but we do now ship our products from the US because this provides our customers with a better experience with shipping and delivery. And as our website makes clear, our sunglasses are manufactured in China, as are the vast majority of all sunglasses you will find.

Thanks for your review and for any additional feedback you can provide to help us continue to improve!

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Rated 5 out of 5 stars

Dubranchet is one of the best online…

Dubranchet is one of the best online buying experiences I have had. The sunglasses are great quality and fashionable. But, that is besides the point. I ordered sunglasses from Dubranchet and because of some problem at the customs, I was not getting my order. Dubranchet not only solved that for me, but, also gave me the sunglasses for free. These are amazing people to do business with and I will highly recommend buying sunglasses from Dubranchet.

December 26, 2019
Unprompted review
Rated 5 out of 5 stars

THE BEST!

Location: California

I ordered two pairs of these and they’re my FAVORITE sunglasses ever! I will admit, I was a bit skeptical from the comments on Instagram of people not receiving their orders, however, I received them today after waiting about 2-3 weeks (which is understandable). Although they take some time to get to you, this is a legitimate brand and they are trying their BEST to get their products out to you but I guarantee they are legit and you will get a good quality product. Depending on your area, it might take longer but I guarantee you won’t regret the wait. I definitely DO NOT REGRET ordering these. The best!

I’d add a picture if I could! THANKS AGAIN! 💯✨

December 18, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Product

Hi team,
Firstly great job with your product. As an avid sungalsses collector myself i love to buy different shades from various manufacturers and hence when i came across your brand I was keen to try them on.

Had been a long wait ( for India - 12 days ) but surely was worth every penny. Loved the product and the complimentary pair is also excellent. Biker Leopard and Gentleman.

Great value for money. Keep it up guys and cant wait for your brand to open a store in India.

December 13, 2019
Unprompted review
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Reply from Dubranchet

Thank you, Shashi, for the great feedback. We are really glad you are enjoying the glasses!

Rated 3 out of 5 stars

NOT RECOMENDED

So after 19 days waiting for my sunglasses i got my package and there is some metal BS inside but no sunglasses.
I feel scammed
Edit: after 21 days still no new package, how it cant be your package when it has the same tracking number label on it?
Edit 2: After one month i finally got the sunglasses. I change my original 1 star review to 3 stars because of the commitment and communication from Dubranchet. But still not a pleasant experience.

December 9, 2019
Unprompted review
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Reply from Dubranchet

Hi Maram, thanks for sending the photo of what you received to our customer service team. As discussed, that package you are referring to is not from us. Our package was still in transit to you at the time your wrote this review. We're not sure what caused the confusion, but we hope you like the sunglasses! Edit: Thanks for the additional information. It does appear that our third party fulfillment provider sent you something other than our products. We sincerely apologize for this, and are shipping a replacement order from our new, US-based fulfillment provider as soon as possible. Again, very sorry about this.
Edit 2: Maram, thanks for your patience as we worked to resolve this problem. It was a pretty bizarre case, one we hope not to repeat! Thanks for your business and thanks for your patience. As always, we are taking this opportunity to learn and improve. Thanks!

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Rated 4 out of 5 stars

Revival of customer service

Customer service was commendable. The owner messaged me on instagram and delivered a pair of sunglasses thru overnight shipping. If you have a problem, they take some time but ultimately find a solution. The quality is worth $39.

November 21, 2019
Unprompted review
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Reply from Dubranchet

Thanks for your feedback, Praerit. We're sorry for the delay on the initial shipment, but we're glad we were able to find a way to take care of you. We're always trying to improve, and we really appreciate when our customers share their feedback with us!

Rated 4 out of 5 stars

Looking forward to getting this product!

Updated review: Have placed an order 10 days ago and the product was shipped within a day as promised. However, the shipping information was not provided, nor did the customer service know that indeed my order was shipped. I am looking forward to receiving the product!

October 16, 2019
Unprompted review
Rated 1 out of 5 stars

Really dissapointed

Really dissapointed, very bad quality, The only reason it has good reviews is because if you do so they refund you the payment done, i waited almost a month for the shipping and it was not what i expected

October 4, 2019
Unprompted review
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Reply from Dubranchet

David, We are sorry to hear you didn't like the glasses. If they were damaged in shipping, which occasionally happens, please contact us at contact@dubranchet.com so we can address the problem. We don't have any record of you reaching out to us, but we are always here to help!

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Rated 5 out of 5 stars

I can’t emphasis enough how amazing and…

I can’t emphasis enough how amazing and helpful the customer service has been with helping me with my order. They are extremely tentative and took the time to explain things out when needed. My order has been received and love my glasses!

September 19, 2019
Unprompted review
Rated 5 out of 5 stars

Best product

Best product! Received them safely.
Very happy with their service.
Looking forward for the next collection

September 10, 2019
Unprompted review
Rated 5 out of 5 stars

The best

These are amazing. They are more than expected. Dubranchet produces Very good quality goggs and I love them

September 6, 2019
Unprompted review
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Rated 4 out of 5 stars

Dubranchet you got my trust !!

They have a very nice shopping box makes you feel more rich lol, the quality is more luxurious then I intended to be, and overall they have a very durable and unique glasses.

September 3, 2019
Unprompted review

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