Duplication Centre Reviews 7

Fantastic service. Extremely helpful with advice about creating artwork and submitting content. The turnaround time was exceptional and I couldn't be happier with the finished product. Highly recommended and I will certainly be working with them again.

These guys are incredible, so helpful with any project you send them, their prices are very good and they treat every transaction as if it’s their own work. The turnaround times are brilliant and any changes to artwork or content are no problem for them.I have used them 3 times and will keep coming back because they treat you like a treasured customer every time.they have

Basically admitted to having a load of teenagers working for them (cheap labour I guess) so - after a few days back and forth and payment made - refused the £400 job we gave them because of the "content".

To save wasting the time of customers, it would probably be an idea to have a warning on their site to state they only deal with content suitable for teenagers. Our content? A girl in lingerie (nothing not seen in lad magazines aimed directly at teenagers) and some horror prosthetics (I can understand how, in this day and age it might well scare a teenager).

The DVD image might have been what triggered this (the very tip of a prosthetic "manhood" with a drill against it and blood spurting out) but - again - all prosthetics and nothing not seen in horror films today.

Note: There was no "could this part be amended?" - just flat out refusal of the job after wasting our time.

Email received back:
Hi Matt,
Sorry to be emailing you .
To be blunt I have just seen the pre production prints and I don’t feel that as a company this is appropriate for us to print.
I’ll explain why .
We are a small family business where we employ relatives and friends some of whom are teenagers .
I probably don’t need to say anymore …

This is nothing personal and please do come back to us if you need any work of a less controversial nature.

I will refund your payments today but just need your bank details please as we do not hold these here.

Needless to say we will not be back. Art is subjective and to have a company lean into censorship - they're not the people we would wish to do business with or advertise in any way other than to warn independent filmmakers to stay clear.

An excellent, professional company with such competitive rates. Quality of product was superb, and the turnaround speed was so quick. They kept me constantly updated with progress from the test pressing to final delivery. I can't imagine a better company for duplication needs. Highly recommended. Mike C.

Great service right from the start through to production and delivery. Very helpfull staff when calling or emailing.
Delivered days before required date, all Artwork excellent and listening to the CD was fantastic. Thank you so much to Una and Mark and the rest of the team.

Speed, Quality Products, Competive Service, Detail Oriented, Attentive Customer Service - There are a few pf my favorite things!! @Duplication Centre - Happy to reccomend based on my experience as a customer.

Martin Johnson and The Duplication Centre have taken just under £200 away from the charity Carers Trust.

I contacted Martin Johnson at The Duplication Centre back in December 2020 to create 100 DVDs for a non-for-profit concert with all proceeds donated to Carers Trust, a charity to help unpaid carers up and down the country. The Duplication Centre would be the only party involved to receive monies as they were to provide a physical product.

The turn around was rather quick as orders were to be delivered asap to patrons in time for Christmas. I was delighted that we took delivery of the DVDs 3 days after ordering with The Duplication Centre.

In hindsight, I should have personally checked the DVDs were in working order before packaging and posting orders to our supportive clientele. On the other hand, I had assumed that The Duplication Centre would take responsibility for quality control and check the product worked before shipping 100 faulty DVDs to myself. I was wrong. The fault itself was the DVDs stopped after 11 minutes or so and would not continue playing.

I was made aware of the fault on Sunday 20th December and proceeded to contact Martin directly and asked for 100 new DVDs to be sent to me asap so I could post out replacements to a growing number of inconvenienced and upset people in care.

Martin refused to do a re-order as he claimed the error stemmed from my end with our digital file of the concert. Myself and my tech crew made Martin aware that this wasn’t possible as the same file had been uploaded to platforms such as Vimeo & YouTube and no similar issues occurred.

After Martin had been incredibly unprofessional, rude and demeaning to my tech team on the phone and we explained that they were the only party being paid in this project and hammered home the charity element of the project, he agreed to print off 100 new DVDs for us on the grounds that we sent him a new “working” file. We did such from our videographer and sent him a new file - 3 times.

Each time we sent the same file through different means of file transfer (Wetransfer/google drive) Martin would create another issue with the file, explaining it simply couldn’t be played or the file stopped after a certain amount of time. It was clear from this point that Martin had no intention of helping us out and sending any new DVDs to fix their error.

By this point I had managed to burn the DVD myself at home on a 2011 iMac and had numerous colleagues do the same on their own devices all with 100% success rate. Following on from this I contacted another DVD duplication company (Max Duplication) who sympathised with the financial and emotional position Martin had placed me in and agreed to do a run of DVDs for me at a cheaper cost so I could rectify the issue with my paying customers. The same file was sent to Max Duplication through Wetransfer with no problems or technical issues and the new DVDs at an extra cost to myself are being delivered as we speak.

I contacted Martin Johnson by letter politely asking for a refund as they had failed to create a product I could sell on and had since lied through email and phone calls about the file we provided. Martin denied my request through email and suggested I send through a working file, yet again.

In effect Martin Johnson and The Duplication Centre have taken under £200 away from Carers Trust and denied that financial help to many who need it in the current climate. Not only have this but have forced me to create more DVDs at another cost, taking yet more money away from charity.

I advise everyone to avoid The Duplication Centre and Martin Johnson - please do not grant them your custom.