Beautiful necklace no faults there but engraving poor it is difficult to make out letter. it arrived beautifully pckaged but because address stuck to lovely black box i could not use it
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This piece was to replace a faulty piece I was gifted for my birthday. The original bracelet tarnished where the links met, after 2 wears in about 3 weeks. I was offered a replacement or voucher to p... See more
Placed my first order on Black Friday for Christmas gifts and everything arrived quickly and beautifully wrapped. Can’t wait to give these to family, and saves me the hassle of wrapping them myself. W... See more
Bought a bracelet and unfortunately it snapped soon after. Got onto Customer Care and Caitlin arranged a replacement ASAP, no fuss and no hassle. Jewellery is beautiful, packaging is nice too and... See more
Company details
Written by the company
Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.
Contact info
Rosemount Business Park, D11W2YC, Unit 11 Keypoint Business Park, Ireland
- info@dylanoaks.com
- www.dylanoaks.com
4.0
Great
354 reviews
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my purchases
Very happy with my purchases. Presentation and packaging are lovely. A Dylan Oaks bag would have been handy as it is a gift.
Worth noting I purchased the tennis set last yr but the clasp on the bracelet was faulty. My husband always seemed to be able to secure it, however my daughter fastened it one evening and I thought it was secure but obviously wasn’t and hence lost it.
My own fault I guess as should have had someone look at it, but my husband seemed to have the knack but I always knew there was a fault with it. Upsetting but my own fault.
December 9, 2025
Unprompted review
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Ordered a necklace over a week ago and…
Ordered a necklace over a week ago and haven’t received it but have been asked to do a review on how I find the product which makes no sense. So I’m marking it as low as possible.
December 10, 2025
Unprompted review
I have still not received my order…
I have still not received my order please advise as soon as possible as some of it was a birthday gift for this weekend
Regards Susan
November 28, 2025
Unprompted review
One week today then only email i got…
One week today then only email i got was order confirmed . No tracking number or email to say it was sent. Very disappointed.
December 9, 2025
Unprompted review
Very very disappointing…
Keep getting emails to write a review even though I've not received my order.
There has been zero communication to inform me of any delay, I have contacted the company twice requesting information on when me order will be processed and have still not received a reply. Very disappointed with the lack of information will not be ordering from here again! Unprofessional is an understatement!
November 29, 2025
Unprompted review
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Amazing
Amazing! I'm so happy. Ordered 3 of the necklaces for me and my two sisters with our names on. So impressed! This is my 2nd order now and I will definitely be doing a lot more 😍
December 6, 2025
Unprompted review
Reply from Dylan Oaks
Hi Alannah
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery.
It is so great to hear that you have loved your jewellery that much you have placed a second order. We really appreciate your loyalty.
Thanks so much again for your orders.
Best wishes,
Dylan Oaks Customer Care Team
Easy website to navigate
Easy website to navigate, ordering easy, I received emails keeping me updated on my order. Products arrived beautifully packaged and in excellent condition.
December 4, 2025
Unprompted review
Reply from Dylan Oaks
Hi Mary
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.
It is so great to hear that you have loved your customer journey and we are so happy to hear that you loved the jewellery when it arrived.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
Very kind, sent replacement box when they didn't have to...
Their jewellery is the best never tarnishes but their customer service is even better. Ordered a necklace and earrings for my daughter for Christmas, left at front door. Dog ate parcel, managed to save items but no giftbox. Asked them to send a box and it was here the next day. Thank you guys
November 28, 2025
Unprompted review
Reply from Dylan Oaks
Hi Marie
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery.
It is so great to hear that you feel extremely valued as one of our loyal customers and we are so happy you were impressed with our customer care and speed of delivery.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
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I got a bracelet with engraving
I got a bracelet with engraving, and hoop earrings. They are both beautiful and quality is excellent They came in a fabulous gift box with a bow. I was really impressed.
November 28, 2025
Unprompted review
Reply from Dylan Oaks
Hi Jennifer
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery.
It is so great to hear that you are very happy with the quality of your pieces.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
Gorgeous gifts
Ordered 3 engraved necklaces on Monday & they arrived on Thursday, beautifully packaged. The quality is great so they’ll make perfect gifts 🎁
November 24, 2025
Unprompted review
Reply from Dylan Oaks
Hi Maria
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.
It is so great to hear that you have loved the speed of delivery of your items as this is something we pride ourselves on.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
This is my 3rd purchase and every one…
This is my 3rd purchase and every one was perfect, 1 for my daughter 21st, 1 for my friends 50th and now 1 for a baby present, every one perfect
November 20, 2025
Unprompted review
Reply from Dylan Oaks
Hi Maria
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.
It is so great to hear that you have loved your jewellery enough to place further orders with us. This really does mean the world.
Thanks so much again for your orders.
Best wishes,
Dylan Oaks Customer Care Team
Lack of communication
Order delayed im assuming as im receiving emails asking to review how my item so heres the review. I have not received the item, theres been no communication about the delay of my item, I've emailed today and not heard back and no way of contacting royal mail who are supposed to be delivering this item. Frustrating. This is my second time ordering and I was going to order again but dont think I will as the delivery time frame has been quite awful. My order is a gift that was needed and ordered within ample time.
November 26, 2025
Unprompted review
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Order never never came
Order never never came ,
Not recommend this company
November 24, 2025
Unprompted review
Love the necklace and the service was…
Love the necklace and the service was excellent.
November 19, 2025
Unprompted review
Reply from Dylan Oaks
Hi Maree
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.
It is so great to hear that you love your new jewellery. This really does mean the world.
Thanks so much again for your orders.
Best wishes,
Dylan Oaks Customer Care Team
Fast delivery
Fast delivery, beautiful necklace. Will definitely order more pieces in the future
November 21, 2025
Unprompted review
Reply from Dylan Oaks
Hi Patricia
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.
It is so great to hear that you love your new jewellery. This really does mean the world.
Thanks so much again for your order.
Best wishes,
Dylan Oaks Customer Care Team
Excellent Service
I recently purchased the Dylan Oaks necklace as a Christmas gift, the parcel came in great time but my dog got the parcel before I did and destroyed the beautiful presentation gift box and the necklace box it came in. I emailed Dylan Oaks and said that the gift box was not important because I knew I could purchase another online but I needed the necklace box to place the necklace inside. Dylan Oaks kindly sent me, free of charge, the gift box and two necklace boxes (to a different address). This was excellent service and the boxes are beautifully presented, the necklace itself is absolutely stunning with their name engraved.
Thank you Dylan Oaks.
November 20, 2025
Unprompted review
Reply from Dylan Oaks
Hi Lisa
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.
It is so great to hear that you love your new jewellery and equally great to hear that you were impressed with our customer care team. This really does mean the world.
Thanks so much again for your orders.
Best wishes,
Dylan Oaks Customer Care Team
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Beautiful pieces to treasure or to gift.
I have several pices from Dylan Oaks and love them all.
Each piece is of a very high quality and comes beautifully presented.
You will have these pieces forever.
Also perfect for gifting.
Speedy delivery with most items unless they are on pre-order.
November 3, 2025
Unprompted review
Reply from Dylan Oaks
Hi Christine
Thank you so much for taking the time to leave such a lovely review about your new Dylan Oaks jewellery and your full experience of ordering online from our brand.
It is so great to hear that you love your Dylan Oaks jewellery and it really means the world to know that you are a loyal repeat customer of Dylan Oaks.
Thanks so much again for your orders.
Best wishes,
Dylan Oaks Customer Care Team
Bought one of the infinity necklaces in…
Bought one of the infinity necklaces in aid of Breast Cancer.
They are beautiful - and all proceeds go to charity!
Well done Dylan Oaks
November 7, 2025
Unprompted review
Lovey jewellery
Was very quick service and the jewellery is great quality and i love it , also customer service is great!!!
October 25, 2025
Unprompted review
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