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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the high quality of the products, particularly the jewelry, noting its durability and beautiful appearance. Many appreciate the elegant packaging, especially when items are intended as gifts, and commend the quick delivery service. However, some people were dissatisfied with certain aspects of their orders, such as issues with engraving clarity or items arriving damaged. There were also instances where customer service responses were slow or unhelpful, and some experienced delays in receiving their deliveries.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality and beautiful... See more

Quality

Consumers generally express satisfaction with the quality of the jewelry. Many reviewers praise the high... See more

Order

People report ambiguous experiences with order. While some customers praise quick processing and delivery,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the amazing and excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful necklace no faults there but engraving poor it is difficult to make out letter. it arrived beautifully pckaged but because address stuck to lovely black box i could not use it

Rated 4 out of 5 stars

This piece was to replace a faulty piece I was gifted for my birthday. The original bracelet tarnished where the links met, after 2 wears in about 3 weeks. I was offered a replacement or voucher to p... See more

Rated 5 out of 5 stars

Placed my first order on Black Friday for Christmas gifts and everything arrived quickly and beautifully wrapped. Can’t wait to give these to family, and saves me the hassle of wrapping them myself. W... See more

Rated 5 out of 5 stars

Bought a bracelet and unfortunately it snapped soon after. Got onto Customer Care and Caitlin arranged a replacement ASAP, no fuss and no hassle. Jewellery is beautiful, packaging is nice too and... See more


Company details

  1. Jewellery Manufacturer

Written by the company

Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.


Contact info

4.0

Great

TrustScore 4 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 26% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Bought necklace on Friday for it to…

Bought necklace on Friday for it to come in Tuesday. Customer service keep saying DPD have it and DPD said they don't have the item yet to contact the sender. Don't advertise that the item will be with you a certain day if you can't deliver it on time.

September 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Lovely staff in the store

Lovely staff in the store, beautiful affordable jewellery, got bracelet for my daughter in laws birthday and got her sons name on it, engraving in store which is fabulous and it turned out fabulous, will definitely be shopping in store again before long

August 23, 2025
Unprompted review
Rated 4 out of 5 stars

Replaement item

This piece was to replace a faulty piece I was gifted for my birthday. The original bracelet tarnished where the links met, after 2 wears in about 3 weeks. I was offered a replacement or voucher to put towards a new piece (which is what I chose) and went with the gold cuff. Its a pretty yellow/deep.gold color and really lovely on.

July 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service and great Quality

I bought a necklace for a friend for her birthday had it engraved with three names
The quality was absolutely amazing and the delivery was very fast
Very pleased with my purchase
Thank you Dylan Oaks I will definitely be purchasing more from you

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Scam their loyal customers. Avoid like the plague

Scam their loyal customers queued at the new store opening in Stratford and was in the top 100 which should have qualified me for a goodie bag gift but I was rudely told they’d run out of gift bags having queued for 5 hours with no welfare checks they have lost a customer for life.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

The staff inside the Belfast store were…

The staff inside the Belfast store were so kind and professional, I originally got the block necklace with one name and then went back the next day to add two more names and ended up coming out with another two bracelets and a pair of earrings. The pieces are of such high quality and now I’ve 4 pieces I’ll definitely be adding more to the collection

May 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Lovely piece.

I bought a present for a relative and the process was easy, the staff were very helpful and the engraving was done very quick. The relative was very happy with her present.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Allure Set

Lovely jewellery set, had to send the bracelet back as I ordered the wrong size, no problem and just received the replacement one a few days later. Definitely recommend.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Products arnt genuine

Returned twice with my braclet . Broke twice got it replaced the first time the girls wore lovely,broke again I decided that the quality clearly wasn’t great so I got a refund . I returned a diamond necklace due to its false advertisement, it does not sit correctly on the neck as shown on the add , it just falls forward and cannot even see the diamonds . I will not be purchasing my jewellery her ranymore and will not be recommend this store, unfortunately the quality and price of their products just arnt worth it .

February 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Heart pendant

daughters graduation present. She loves it. Sales Assistant in shop in Dundrum was very nice and helpful. Would recommend

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

BAD ENGRAVING

Bought the Amo Heart Double Bead Necklace and very disappointed with the engraving. The J looks like an I. When I contacted Dylan Oaks no resolution was given only an apology and told that's the way the font is engraved by their machine! Maybe they need a new machine.

May 3, 2025
Unprompted review

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