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Dyno-Rod - Surrey Reviews 

1,301
•
TrustScore 5 out of 5

4.9

Unit 1a, The Summit Centre, Hanworth Road, TW16 5DB Sunbury, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

The team turned up shortly after booking, and within 20 minutes of arriving had my kitchen waste blockage removed and all back to normal. Pleasant, polite and efficient.

Company replied

Rated 5 out of 5 stars

Justin, from Dynorod, came to my house for multiple issues. He was friendly professional and knew exactly what needed to be done. He made me feel confident that the jobs and investigations would be... See more

Company replied

Rated 4 out of 5 stars

All fine blockage apparently cleared guys v helpful However 700 machine wasn't working and knowing Dyno rod had this machine was the reason I used you. If the problem recurs it is agreed you will... See more

Company replied

Rated 5 out of 5 stars

Thank you to, Daniel, for coming out on a Sunday and persevering with our problem. He resolved the matter and left the bathroom clean and tidy. He gave us sound advice to help us resolve a big issue.... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Unit 1a, The Summit Centre, Hanworth Road, TW16 5DB, Sunbury, United Kingdom

  • 0193 280 7478

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,301)

8,367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jake Forster was very helpful and…

Jake Forster was very helpful and efficient, an excellent service

January 20, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good afternoon,
thank you for taking the time to review our service.
We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Jake
If there is anything we can do in the future please feel free to get in touch.
Many thanks, Paula - Dyno Ro

Rated 5 out of 5 stars

Booked online - Drain issue outside the house

Booked online, and Dyno rang me to confirm pricing & timing etc. Chris rang a few minutes before arrival and was excellent: fast, efficient & explained what he was doing & why... and also pointed out that a permanent fix is ThamesWater's responsibility ultimately (now and in future) but fixed the blocked drain issue sufficiently to ensure we did not suffer if TW took time to respond.

January 19, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good morning,
thank you for taking the time to review our service.
We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Chris .
If there is anything more we can do in the future , please feel free to get in touch.
Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Sorted a blocked drain out straight…

Sorted a blocked drain out straight away and all was done in a pleasant and professional way.

January 13, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good afternoon,
thank you for taking the time to review our service.
We are extremely proud of what our engineers achieve and will be sure to pass these comments on
If there is anything we can do in the future please feel free to get in touch.
Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Excellent service from ease of booking

Excellent service from ease of booking, the call to ensure date and price were ok, and work done

January 2, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good afternoon,
thank you for taking the time to review our service.
We are extremely proud of what our engineers achieve and will be sure to pass these comments on
If there is anything we can do in the future please feel free to get in touch.
Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Prompt and effective

Came the same day,the operator was helpful courteous and solved the problem
An excellent experience
Thank you.

January 16, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good afternoon,
thank you for taking the time to review our service.
We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Daniel
If there is anything we can do in the future please feel free to get in touch.
Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Amazing Service

Immediate service. Very helpful on phone. We had two visits and both engineers (Justin and Daniel) went over and beyond to do the job and explain the situation. On the 2nd visit Daniel was thorough, polite and so considerate. Cannot recommend enough.

January 15, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good afternoon,
thank you for taking the time to review our service.
We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Justin & Daniel
If there is anything we can do in the future please feel free to get in touch.
Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Booked on Sunday to come Monday

Booked on Sunday to come Monday. Quickly sorted out our blockage. Friendly and professional service. Hopefully I never see you again though - no offence 🤣

January 12, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good morning,
thank you for taking the time to review our service.
We are extremely proud of what our engineers achieve and will be sure to pass these comments on .
If there is anything more we can do in the future , please feel free to get in touch.
Many thanks, Paula - Dyno Rod

Rated 4 out of 5 stars

Good service but costly given problem seemed verysimple to sort!

Easy to book and the man who attended was great - charming, efficient, polite, knowledgable and considerate.

Only negatives were timings - booked for between 1 and 6 then advised visit would be between 12 and 4. Eventually arrived after 4!

And although overall positive, for less than half an hours labour, involving one man and only equipment seemingly needed being a long rod, £195 charge seems a bit steep.

January 12, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good Morning,
thank you for taking the time to review our service.
We are extremely proud of what our engineers achieve and will be sure to pass these comments on .
Our afternoon slots are between 1-6 , however, we can sometimes provide an ETA, which is not a guaranteed time of arrival .
We apologise if this was not made clear to you at the time.
I will pass on your feedback to help improve our service.
If there is anything more we can do in the future , please feel free to get in touch.
Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Excellent service from original…

Excellent service from original phonecard through to the 2 lads who came. The problem was sorted out quickly and efficiently. They were super polite and friendly. Wouldn't hesitate to recommend this firm

January 12, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good afternoon,
thank you for taking the time to review our service.
We are extremely proud of what our engineers achieve and will be sure to pass these comments on .
If there is anything more we can do in the future , please feel free to get in touch.
Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Wonderful service

Wonderful service - problem fixed - from call to resolution was less than 4 hours on a Sunday. Highly recommend.

January 11, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good morning , thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Justin. If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Very efficient and professional…

Very efficient and professional service. Thanks

January 9, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good morning , thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Matthew. If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Great overall customer experience

Online booking simple, arrived within 24hrs, was knowledgeable, polite, and did everything he could to investigate. Would definitely use again, if needed. Great customer experience all round. How it should be done.

January 7, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good afternoon , thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on . If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Blocked drains in kitchen and utility room

Online booking was simple and had an appointment the next day having booked at 10pm the previous day (Sunday) . Got to the cause of blocked drain quickly and resolved it within 1hr. Really polite and professional engineer. Great service all round.

January 5, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good afternoon , thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on . If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

Rated 2 out of 5 stars

Quote kept changing and broken manhole cover

The booking process and the follow up was straightforward and professional. The person coming out to unblock my drain was cheerful and informative about the process and called ahead of arrival as promised.
I was quoted £180 when booking the call out. The next day (day of appointment) the person who called to confirm the booking asked what I had been quoted and said it was incorrect and should be £190. The person who arrived told me it should have been £195 but that he was prepared to do the work for £190. How can the price change by £15 in 22 hours??
He also broke the manhole cover and claimed it was already broken, which I am very unhappy about. It was in one piece when we lifted it to see what the problem was before calling to arrange a call out. When I said this he admitted he might have “nicked it”with his power hose. I also heard from inside the house how hard he dropped it back in place when he had finished his work! An unhappy customer…

January 5, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

This is an extremely disappointing review to read. We are very sorry that this is the experience you have had which clearly falls short of our expectations. In order for us to investigate further could you please send over your details to support@calldyno.com or call our office on 01932 765555. Many thanks,

Rated 5 out of 5 stars

Outstanding service and good value

Outstanding service and good value. I recommend Dyno-Rod for plumbing issues.

January 5, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good afternoon Darren , thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on . If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Friendly and professional service

Chris was friendly and professional and quickly solved the blocked drain. He was also highlighted an issue which caused the drain to block and was able to recommend further remedial work to the drain.
I would highly recommend Dyno-Rod.

January 5, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good Morning, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Chris. If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Price as quoted

Price as quoted. I appreciated knowing the price before they arrived. Many other providers charge by the 30min and you feel v exposed not knowing what it may cost you.

January 2, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good Morning, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on . If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Fast

Fast, fixed the problem (blocked outside drain) straight away, nice guy, even tidied up, would recommend

January 2, 2026
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good Morning, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on . If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Thanks Dyno

Thanks Dyno, Justin came out to help us on New Years Eve, he was extremely professional and gave us complete peace of mind. He was so thorough and nothing was too much trouble. Thanks for Everything.

December 31, 2025
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good Morning, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Justin. If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

Rated 5 out of 5 stars

Amazing work by Jake from Dyno.

Amazing work by Jake from Dyno.
Jake had to spend several hours finding the source of a blockage in the upstairs bathroom. Jake methodically and expertly found the blockage and was able to force pressure through the pipe network in the house (via the attic bathroom, which required tricky manoeuvres/ removal of wood board to gain access).
This was a very difficult job, brilliantly solved and fixed by Jake.
Highly recommended!

December 30, 2025
Unprompted review
Dyno-Rod - Surrey logo

Reply from Dyno-Rod - Surrey

Good Morning, thank you for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to pass these comments on to Jake. If there is anything we can do in the future please feel free to get in touch. Many thanks, Paula - Dyno Rod

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