Earcandy Reviews 

346
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

AVAOID AT ALL COSTS. They took our money and stopped contacting us a couple of weeks before our wedding. We were told a DJ might turn up and we were sent a random number and told only after threate... See more

Rated 1 out of 5 stars

EarCandy have gone bust but sent correspondence to say we still have a booking - our act isn't responding to us. As part of my payment was to K&B solutions so I will try & claim back that money... See more

Rated 1 out of 5 stars

We have Motown Gold booked for 2nd September 2023. We have tried to contact you via 3 different email addresses but they all bounce back. This is extremely worrying, please can you advise an alternati... See more

Rated 2 out of 5 stars

Our DJ was great and we were really pleased with the music choices, he worked really well to our brief. However the communication from Earcandy was really bad, simply awful. They took our first pay... See more

Company details

  1. Event Ticket Seller

About Earcandy

Written by the company

Despite the team's best efforts, due to challenges post-covid, Earcandy is no longer operating.

A third party should be making contact with all customers in the priority order of when bookings were made. Please check your spam folder if you have not yet received an email.

The good news is that if you have booked an event, the Act is still required to honour your booking per the spec of your original booking.

All Act Owners have been asked to contact their customers directly.

Upcoming events

Acts that you have booked should remain booked unless you have chosen to cancel them.

What if my Act Owner has not contacted me?

Please send us an email to: earcandylegacaycustomers@gmail.com. This email address is checked periodically.

No other email or phone number is in operation.

Refunds

We cannot process any refunds. Please make sure you have had contact with your Act Owner in good time before your event.

They are obliged to attend the event they have booked for you.

New Bookings

Earcandy Entertainment is not taking on any new bookings.

The main point of contact for bookings

You should continue to talk about your booking directly with the Act Owner. Any outstanding second or final payments will also be made to them directly.

Staff, customers & Performers

We want to thank our talented staff, customers and performers who made Earcandy the company it was. They should be very proud of the team and culture they built. We are truly sorry that we could not overcome the unprecedented market challenges. We wish you the best for your upcoming event and hope you enjoy the entertainment.


Contact info

1.9

Poor

TrustScore 2 out of 5

346 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.9

All reviews

(346)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing vocals and band!!

Lisa and Black & Gold where amazing at our wedding. Everyone commented on how good they all were and very professional. Our special request for our first dance was learnt especially for us and it was perfect. Lisa communicated with us before the big day to
check we were happy with the music choices and also the details for the sound engineer for inbetween the live sets. We loved every minute!! Thank you so much x

September 6, 2021
Unprompted review
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Rated 5 out of 5 stars

I can’t recommend Earcandy enough

I can’t recommend Earcandy enough, and Black and Gold in particular! They were so professional and organised and a joy to work with, and were so supportive through all the changes during the pandemic. The music at our evening reception was faultless and we had the time of our lives! So many people commented on the music and Lisa (lead singer) in particular, and they kept the dance floor full all night! They sang our first dance song and made it so special. Highly recommend!

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

We used Earcandy for our Cheshire…

We used Earcandy for our Cheshire wedding in August. It was really easy to work with Earcandy, who stayed in touch throughout the process. They also made it very easy to move dates, as we had to postpone the wedding twice. Our chosen DJ, Kevin, was absolutely excellent. He worked with our music choices and curated an amazing evening of music which all our guests loved. Would highly recommend.

September 4, 2021
Unprompted review
Rated 5 out of 5 stars

DJ Jake for our Wedding

Jake DJ’ed for our wedding and he was absolutely great. Everyone was raving about how good the music was the next day. He was really communicative before to make sure he knew our music tastes. I would definitely recommend him!

August 30, 2021
Unprompted review
Rated 5 out of 5 stars

Wedding DJ

I booked a DJ via earcandy for our wedding on august the 8th. The communications via earcandy and the initial booking process was really easy and the personal approach was one of the reasons we went with them over competition. On the night we got Kev Williams who was fantastic, you could tell he really loved DJing and had just as much fun as our guests, really read the room well and played to our tastes perfectly. Massive thanks to Kev from Tom & Vicky for making our day extra special!

August 23, 2021
Unprompted review
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Rated 5 out of 5 stars

We got married on the 9/8/21 at…alfreton hall

We got married on the 9/8/21 at alfreton hall we booked Earcandy DJ and saxophone player as a package and also upgraded! Wow they didn’t let me down got everything one up and dancing and especially the saxophone 🎷 player which I loved was AMAZING would definitely recommend these what a night thank you so much 5 stars for you love mrs clarke x

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

EarCandy + DJ Kev

After losing our original DJ booking due to postponing our wedding, we were so thankful to find EarCandy. Communication was great (make sure you check your junk emails as some responses did go here!) and the invoice process was seamless.

We had DJ Kev on the night and he was fantastic. He contacted us a week before to chat through playlists and music genres. We created a Spotify playlist of around 50 songs which we shared with Kev and he ensured he had all those available on the night.

On the actual night, Kev read the room really well and ensured the dance floor was never empty - he even played some Turkish songs and was happy to take requests as the night progressed. All our guests were raving about the music on the night - so well done Kev!

August 10, 2021
Unprompted review
Rated 4 out of 5 stars

We booked Earcandy for our wedding in…

We booked Earcandy for our wedding in July and had a DJ (Kev Williams) and a saxophone and drums.

Firstly, Kev was absolutely insane!! He read the room and kept everyone on the dance floor all night! He took requests and loved every second of the night like all of our guests! He gives the room a ‘feel good’ vibe and we loved him!

The saxophone player was really quiet and could have done with a microphone on the sax. I was a little gutted with this as I was so excited and felt like it didn’t do it justice!

Communication with Earcandy was a little bit hit and miss because you spoke to different people every time but Kev (DJ) took all my niggles away because he was just amazing!! Thank you Kev! 5 stars for you!!

August 8, 2021
Unprompted review
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Rated 4 out of 5 stars

Brilliant band and DJ

We hired Motown Gold and a DJ Kev Williams through EarCandy for our wedding in July. Staff at EarCandy were very helpful but sometimes communication was a bit slow and we were sometimes dealing with different people so it was a bit confusing at times. Having said that, the band and Kev were brilliant and kept our guests on the dance floor all night long with some great “floor fillers”.
We wouldn’t hesitate to use EarCandy again and would definitely recommend them.

August 7, 2021
Unprompted review
Earcandy logo

Reply from Earcandy

Hi Louisa, thank you so much for your feedback; we are delighted that you enjoyed the performance of Motown Gold and the DJ :)

We take on board your feedback about the speed of communication;

Since the reopening of the events industry, and with lots of the covid 'postponed' events now taking place, we've focused on making sure all of our customer events take place smoothly, including helping to build a greater pool of performers should a performer or their team get "pinged".

This means that sometimes the team has taken longer to respond to customers than we normally do. So over the last few weeks, we've taken on more staff to respond to customer calls which we hope will bring the speed of communication back up to the normal levels that everyone is used to.

Thank you again for your honest review and we'd be delighted to work with you again in the future.

Rated 5 out of 5 stars

We hired the DJ and Sax combo for a wedding our…

We hired the DJ and Sax combo for our wedding, we were really hoping it would create an amazing atmosphere and they did not disappoint!

A week before our wedding DJ Matt Wells called me and introduced himself and asked me about the music genres we wanted, and agreed set up times and details.

On the day, Matt sought us out and let us know he had arrived. He instantly got the party going, and thankfully he read the room with the music choices, as I realised I'd got it wrong when specifying the genres I wanted, Matt played the music that suited the crowd much better and got people moving for the whole four hours.

He played right up until the last minute, and was the last person to leave the venue! Fantastic service.

August 7, 2021
Unprompted review
Rated 1 out of 5 stars

Our wedding is in one week but we have…

Our wedding is in one week but we have still not received the contact details of our event coordinator, bank details for payment and the contact details of the performer.

We have sent emails and left a message on the telephone system but have not received any reply. We have not been able to get in contact with someone directly over the phone.

Whilst we understand that there are pressures due to Covid, we would have expected that given the imminence of our wedding we would have received a prompt reply.

We think that it is absolutely unacceptable for a company which arranges vendors for weddings to not be on top of things so close to the event. Had we known that we would have had to deal with this added stress of trying to even get into contact with one of the staff in the week before our wedding we would definitely have not engaged this company.

August 6, 2021
Unprompted review
Earcandy logo

Reply from Earcandy

Dear Xilin,

We're sorry for your experience; we waited to speak with you directly before replying publicly.

We are sorry that you had trouble contacting someone from the office to discuss your booking last week, you are right that we could have done better on this occasion.

We have had an unprecedented number of events take place due to the recent postponements, and have focused the team on making sure these events take place smoothly. There is also a significant increase in demand at the moment for customers attempting to make last minute bookings as they have held off until there has been clarity about whether live events were allowed.

We have now increased our team's capacity to ensure that communication is smoother.

As discussed, due to the current situation with Covid, we had to source a last minute replacement for your harpist which we have now done for you. We waited until this situation was resolved before contacting you to run through the details.

We understand that you are happy with the outcome and now feel that this situation has been resolved, and we wish you the very best for your big day :)

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Rated 5 out of 5 stars

DJ black heat ….

DJ black heat ….. one word, banging!
Kept my wedding reception on their feet all night, huge thanks Jake your were fabulous xxxx

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

We used Ear Candy for my wedding…

We used Ear Candy for my wedding celebration, specifically DJ BlackHeat. The whole process was very easy from booking the DJ to being at the event. We had constant phone calls from the DJ asking what kind of music we wanted and needed and that put our minds at ease. On the night he was brilliant. Took requests and got the vibe spot on. Would highly recommend.

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Wedding DJ & Sax Combo - Amazing!

Booked the DJ & Sax combo for my wedding. We had to postpone once due to lockdown but Earcandy were great in offering postponement options. Communications were extremely slow, but I assume a lot of staff were furloughed.
However, everything was worth the wait. Damon (DJ) was fabulous, leading up to and on the day - he read the room perfectly and the dance floor was never empty!! Scott (Sax player) was insane - what an amazing addition to the party! Everyone has been commenting on how great they both were.
Would 100% recommend! Thank you!

August 4, 2021
Unprompted review
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Rated 5 out of 5 stars

What an absolute brilliant system for…

What an absolute brilliant system for booking live acts for a party / event. I have not yet had the event (so cannot comment on the quality of individuals provided) but from the point of view of the booking and payment process, plus the consultative approach which was taken in finding the right solution, this seems to be a really good company to deal with

June 22, 2021
Unprompted review

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