Earthy Timber Reviews 108

Great service and a lovely breakfast bar.

I was really interested in buying their oak and resin desktop for my new studio. Started typing in numbers to their on-screen quote tool and got a popup asking for a £12 upfront fee to use it.

We have just taken delivery of a walnut table top for our kitchen and it is stunning. Paying up front for a piece of furniture you’ve not seen may be a leap of faith but our dealings with Anna have always been helpful open and honest and our expectations have been exceeded. We can’t thank them enough.

I really wanted to buy a desktop from here. Having searched everywhere, based on the photos this looked like the place.

Sadly you cannot even complete the automated quotation box without being asked for a £12 fee. It won't close.

The website proclaims the personal touch, but you can't even get a ballpark figure from their robot without paying £12
"In these troubling times, we hope you understand"

This isn't plastic surgery, it's furniture. It's not a consultation with a surgeon, it's a website robot.

I wish them luck, in these troubling times.

Sorry guys, while I'm not looking for the cheapest deal in town, charging £12 for a quote is bizarre. At this point you are relying close to 100% on word of mouth to get any business. I don't know you, and there's no way I'm paying for that

If you need to charge for quotes I'd recommend 2 things:
1. I'd recommend putting up a few (honest) price examples of previous builds (or dummy builds) with a disclaimer that prices may fluctuate over time due to inflation / material costs etc
2. Give a better explanation of why you need to charge - I'm assuming there's more to it but if people are just paying £12 for an 'online tool' as you put it, then frankly, it's absurd

It's a pity, assuming the positive reviews are actually real it sounds like you're good at what you do

Adam made me a wonderful bar, which acts as my dining table, in 2017. I've just sent photos to him and Anna to show how it's stood the test of time. It still looks absolutely stunning and I still love it!

Anna and Adam it was a pleasure.
It's so refreshing to see someone that takes pride in the work they do. Nothing was too much trouble and kept us in the loop at all times. Table and bench looks amazing and of high quality, everyone comments how fab it looks.
Wishing you all the best in everything you do.

Real shame. I wanted to look into this seriously but I'm not paying £12 for the privilege of finding out that it's somehting I can't afford. The website is not good either so it's not as though you can make a clear judgement before being extorted of your £12 for precisely nothing.
Yes I agree with the review below. Jog on.

Really wanted to buy a British made desk, started to put the dimensions into the calculator.... then please pay £12 to access the online quote tool. Seriously, do you want customers! I did not pay and have not experienced anything like this, have an online tool that is free or don't bother.

£12 to quote, jog on

How on earth is it reasonable to pay £12 just for the quote ? Does someone really manually do each calculation on paper and needs to get paid ? Just use an automated calculator its 2022 !
Ridiculous, absolutely useless website.

Our beautiful breakfast bar and table arrived this week and finish our kitchen off perfectly. Anna and her team have done an amazing job and we love our pieces. A faultless service

We have recently received our bespoke luxury walnut table from Earthy Timber and it's stunning. Their service is also very good. Initially I was a bit concerned about having to pay for the table upfront and having to accept the product without having seen it before but I did not need to worry as the table has met all expectations.

Really please with the quality of the live edge vanity shelves we ordered.

Wonderful product and a delight to deal with would totally recommend and use again

We had a great experience purchasing and receiving from Earthy Timber. Our beautiful Walnut dining table was delivered within the timeframe they promised and to the exact specifications we asked for. We will look to Earthy Timber in the future for further wood tables/countertops for our home. We would definitely recommend purchasing from Earther Timber, especially if you want a beautiful live edge wood table for your home.

EDIT: August 2024, hope the company is still enjoying the money they got for nothing. NO refund.

Edit: March 2023 never heard about refund or sale. They must be delighted.

Edit: Company passed all my details on to advertising and spam companies and I have been inundated with unwelcome calls.

Edit: Update after asking the company to remove my details from their system under data protection terms.

What do you imagine is unreasonable about this sort of simple request? Now the company claim to have a 'legal team' who have reviewed and rejected the request. Plainly from the website they don't have an in house 'legal team' so have supposed bluffing will work. I am making a complaint to the ICO. Judge for yourself if as the 'respectable' person you are (as the company have insinuated in writing that I am not) you want your personal information treated in this way.

What do they want with your personal information and why won't they delete it? Worth asking yourself if you are going to buy from them.

Edit: Update after the repsonse from the company:

Publishing my emails without my permission, including the very email in which I asked them to delete my details from their systems and refrain from contacting me again or using my details (unless about a refund), speaks volumes about this company and the way they behave. Publishing a data protection request is an interesting take on data protection. You as a 'respectable' potential customer may want to take a view on this.

There were no contacts made as listed below they are simply fictional.

Calling me out as a 'non respectable customer' is also rather unpleasant ...bear in mind when you deal with this company that this may also happen to you after you've given them more than £2k.

I leave it to you to judge whether you want to be treated like this as 'respectable' people. Clearly their aim is to publicly disparage and belittle me.

Who was the person being paid here? This is 'respectable' customer service........is it?

Original Review:

The worst experience I’ve ever had with any company. And such a high price fo pay for nothing. Awful.

Significant delays in making the item. No comms or updates about why that was the case.

Then when it was finally done an email asking me to carry the item to the place I wanted it. Requesting I ‘assist’ with the delivery and prepare to carry the item around when delivery costs hundreds. Nearly a year later and they are still emailing me about ‘storage’ and have failed to offer a refund. They said they might sell it for less but of course they haven’t done that either.

I even asked them to stop emailing me but they keep doing it anyway. They have to have the last word and talk to you as if you are 6 years old. Truly dreadful.

Clearly just flat out laughing at me for giving them money for absolutely nothing. Sickening stuff.

Expensive, awful lesson in the who not to buy from stakes and no doubt they will reply to this in the same hideous ‘we did all we can to support’ tone they take in every single communication. Their comms just make a bad situation worse. Read them and judge for yourself if they reply to this. I don’t know how they even dare.

Simply put they didn’t make the item for ages and when it was finally done asked me to help deliver it - when I’d specifically looked for a delivery service with the item and this was hundreds on top of the price.

Bank transfers should have alerted me this would be a rip off but I was too trusting. What an idiot I was.

Don’t make the same mistake.

If you do buy from them please insist on paying by credit card (they won’t take it) and then consider what recourse you will have (it’s literally none).

And shop somewhere else.

Avoid this terrible company like the plague.

I bought a new oak desk in the end from another small company whose comms were great, who explained a delay and behaved with professionalism throughout. And who delivered it without asking me to carry it anywhere.

What a contrast.

Find someone better when you’re looking for a company as when this goes horribly wrong they won’t refund you (and will also threaten you with ‘storage’ charges!).

If it wasn’t so utterly disgusting it would be funny. If I could give no stars I’d do that.

Shop somewhere else.

This company are the very lowest I’ve ever dealt with. I’ve lost my hard earned savings. Don’t lose yours.

Had my kitchen worktops made by Earthy timber recently and they are absolutely stunning! Amazing craftsmanship and such a talking point when anyone visits. Customer service excellent.

I had two bar tops made to my specifications main bar top with live edge was easy to navigate website put in what I needed fine sanded and lacquered both top are exactly what I ask for no problem with dealing with this company met Anna when I collected my bar tops easy to deal with

Any company that charges £12 for you to use their website deserves to go bankrupt. Shows the sleezy character of their owners and the shameless business practices. Thank god for capitalism and that I can take my business elsewhere but their strategy was so bad I thought to drop by and leave a review to help others who might be looking at this company.