Easirent  Reviews 

Worst rental car experience of my life. They are NOT part of the DFW rental car group. Once you take a bus to the offsite rental car group, you will then have to take another van to their location. I waited and waited for one of their vans to show, it never happened. When I called their office and asked when and where was my van pickup, they told me it was too late and they were going to close soon. I was left stranded! Never will I ever make the mistake of renting from them again. I can’t believe Orbitz even does business with them.

Use them every time I’m down there. Dunno what hidden costs people are complaining about, or bad service. Got an Altima for 5 days for a hundred bucks. Dropped it off this morning. I’ve rented there about 7 times with nary an issue. They are USED CARS. Used cars have scratches and an occasional dent. Wanna pay double go somewhere else. Rather spend you vacation money on vacation, use Easirent.

RUN FOR YOUR LIFE!! Do No Rent Here. I'm currently in the Lobby. Customer Service is the worst. The customers were talking about the service in one room. One of the reps came out another office and screamed at all the customers and told them that if they wanted to cancel that he had no problem with that. He said he'd be happy to take them back to the airport. I have never ever experienced this kind of rude behavior. On top of that they try to scam you into taking their insurance and toll tag!!

Don't rent from Las Vegas,
bad loction ! after arriving to main car rental station , you would need to go out and take a small shuttle to the office that is about 25 minutes away !
they also charge $25 per day for crossing the state border to Arizona
car was not vacuumed or washed .
I washed it and vacuumed it before drop off .

The staff was great.
My car was nice
I don't have anything to complain about.

RUN AWAY! CRIMINALLY UNETHICAL COMPANY.

I tried to save some money by renting a crappy car. It took me almost 2 hours to drive the bus off-site and stand in line to sign and finally get my car. I didn't get various (expensive) insurances as I was covered by my Amex and personal insurance.
I got in my crappy, dirty car that smelled like cigarette smoke. That's fine. That's what I ordered. But what I didn't order was a vehicle with a flawed back window. The next morning, while driving my son to the airport, the back windshield exploded. Throwing glass through the car and all over me. I immediately drove the car back to Easirent, but there was no manager to talk to. After an hour of trying to get a credit back for the 3 unused days of the rental, I signed the car back into their care and left my number for the manager to call. I rented a new car from Hurtz (like I should have from the beginning).
The manager never called me. I went back before my flight out (waited an hour) and still no manager. I called back many times. A manager never called, but I did get a call from their internal money collector agent telling me I owed $1200 for the broken windshield (3x the cost of what it would cost if i had it replaced myself). I tried to talk to someone with authority to have a reasonable discussion about the incident...never got that, only their guy harassing me and threatening to send me to collections. I insisted that i speak to one person before i paid any money. I shouldn't have paid at all, but i just wanted the respect of a discussion! Their car window exploded on me!

After 9 months of threats, and not one call from an Easirent manager or owner, I was sent to collections. I paid to save my credit.

Whatever you think you'll save, its not worth it, you'll end up paying about the same anyway with all the extra fees and insurances, and the time waisted waiting for buses and in lines.

Worst experience I've ever had.

Do not rent from this company. You will be quoted online by Priceline or other booking sites with a very good low daily price on the car. At the counter on pickup, the counter person was very rude, and slammed me into purchasing a daily collision damage waiver which was NOT part of the initial quote that added $24 day to the rental, even though I have full Comprehensive on my policy - this is an illegal and DECEPTIVE practice. At pickup, the woman then went on to say that I cannot drive the car out of state even though I was quoted a vehicle with unlimited mileage. She went on to say that I'd be fined $1200 if I left the state with the car. I was renting in Nevada, and the rental car had Arizona tags!! Go figure?! She also said I could not inspect the vehicle first and made me sign a blank damage waiver but I could 'video' the car with my phone to document it when I went outside and picked up the car. Furthermore, their corporate office was completely inattentive to my complaint and did not refund me the CDW coverage. The car issued was not even from Easirent. It was apparently from some company called Turo.
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STAY AWAY FROM EASIRENT or you jeapordize ruining the start of your trip/vacation!!!

The initial experience was fine. The location is very run down but we were excited to pick up the car and drive down to the FL Keys. On returning the car the lot attendant walked around the car and said everything looks fine. I confirmed with him there was no damage, he confirmed. I should have taken a video of the car but was rushing to catch my flight. About a month later my insurance company called me about an insurance claim for a rental car. I was not sure what they were talking about and shared the story with them. Come to find out my insurance paid the $3.6k claim, which was totally absurd. 2 months later this rental company is now trying to charge me additional fees!! Stay far away from this company they are running scams.

This was the worst rental car experience that I have ever had! Took 45 minutes to check us in, was sent to the first Nissan Rogue and it was filthy inside and out with literal trash in it! Then they gave us a 2nd car which was also extremely dirty on the outside you could barely see out the windshield! Day 2 the tire pressure light came on- couldn’t reach anyone at the car rental place ended up going to a Firestone to get the tire air. No one checked the car our with me, didn’t receive a rental agreement- I could go on and on. Bottom line-DO NOT RENT FROM THEM! All these bad reviews- yall should and could do better!

SUV I paid for was not available upon arrival, instead received a hail damaged interior ripped sedan! We did in 105° weather for transport from airport, app was broken so unable to Track Transport! Overcharged for insurance had to pay for your company's which is unheard of in the car rental business when you have your own insurance!

If i could give a zero I would. Tons of hisdden costs, could not explain why costs not listed when booked, no manager to speak wirh, shuttles to pick up every 30 min did NOT happen!!!!!!!! You do not save any $ and definately not time in the end!!!! Hidden fees, $250 deposits that pulls from your account after you already paid in full, $95 extra per petson to drive, they try to sell yoi additional insurance even if you verify you have your own. Anticipate an extra 2 hours out of your trip!!!!😡

Warning Do Not Rent from EASIRENT!!!
My booking stated "unlimited miles" upon checking out the agent says "they don't honor that. , there is a mileage restriction for local rentals and an extra charge for out of town mileage , plus a an extra $500 rental deposit " I prepaid for the car rental, so I was unlimited mileage and not expecting any extra cost. Then I was instructed to sign a Waiver for Tires and Windsheild/Glass damage because I refused the Extra Tire and Glass coverage. I was told by the agent " Geico would not cover Tire and Glass damage". Then I was given a vehicle with a big gash in the front tire sidewall. After inspection I refused the vehicle and demanded another vehicle. The second vechicle was filthy with stained seats.
Do not fall for the low rates, they are going to nickel and dime you with threats and add ons. Hopefully it won't be any issues when I return the vehicle Friday.

Horrible in every way. A total rip off by an extremely shady company

They charged us for a full size but gave us a compact. Charged extra fees and refused to listen to our concerns out of Las vegas 2026

THE WORST EXPERIENCE EVER IN MY LIFE RENTING A VEHICLE.
THE COMPANY IS DO UNORGANIZED
NOT ENOUGH VEHICLES AVAILABLE
THE VEHICLES ARE NOT WELL MAINTENANCE

I RESERVED A VEHICLE THROUGH EXPEDIA A SUV

I ARRIVED THE STAFF ARE ALL SITTING IN DESK CHAIRS SLIDING FROM ON SPOT TO THE NEXT TOO LAZY TO GET UP AND ADDRESS YOU.

THEY TAKE YOU INFORMATION AND CREDIT CARD INFO , AT THAT TIME THEY TELL YOU THAT THE VEHICLE YOU RESERVED IS NO LONGER AVAILABLE EVEN THOUGH YOU ARRIVED BEFORE YOUR RESERVATION TIME. I RESERVED A SUV, THEY OFFERED ME A SMALL CAR, I HAD SOMEWHERE TO BE AND MY RIDE THAT DROPPED ME OFF WAS READY TO GO AS WELL SO I AGREED TO TAKE THE SMALLER VEHICLE, THEY COULD NOT LOCATE IT.
NEXT THEY TELLE THE ONLY HAD A VEHICLE THAT SMELLED OF SMOKE.
LATONYA WALKED WITH ME TO THE VEHICLE WHERE ANOTHER EMPLOYEE WAS SITTING IN THE VEHICLE AND HE SAID I MUST WARN YOU IT SMELLS LIKE SMOKE, SO I OPENED THE OTHER DOOR AND IT SMELLS JUST LIKE SMOKE I SAID I WOULD STOP AND PURCHASE SOME AIR FRESHENER.
THE LOT EMPLOYEE AND MYSELF BEGAN TO REVIEW THE VEHICLE FOR ANY DAMAGES, THERE WAS A FEW SMALL SCRATCHES FROM JUST DRIVING, WE LOOK AT THE INTERIOR FOR DAMAGES, ONLY SMELLED OF SMOKE, YOU COULD STILL SEE A FEW ASHES. THE KEY FOB THEY PROVIDED ALSO HAD A GREEN STICKER MARKED SMOKE. I WAS TOLD THAT THIS WAS ALREADY IN THE SYSTEM THAT'S WHY THE KEY FOB WAS LABELED.

FAST FORWARD I RETURNED THE VEHICLE.. EMPLOYEE CHECKS IT OUT

I TOLD HER THAT THE KEY FOB HAS SMOKE ON IT DUE TO ME LEAVING OUT WITH THE CAR SMELLING LIKE SMOKE, SHE CHECKED THE VEHICLE IN , VIEWED THE INTERIOR, THE GAS GAUGE, THE EXTERIOR AND STATED ALL IS GOOD AND ASKED ME TO SIGN THE FORM.
I RECEIVED A $250 BACK FROM MY DEPOSIT STATING THAT I RETURNED THE CAR BACK SMELLING LIKE SMOKE.

I'M HAVING MY CREDIT CARD REVERSE THE CHARGE

THIS POS OF A RENTAL CAR COMPANY IS DISHONEST AND FRAUDULENT

NEVER RENT FROM THIS COMPANY

HOUSTON GEORGE BUSH IAH LOCATION
👎🏾

They gave away our car rental and we were left to figure out something else at 10pm at night. Would give a zero star review if I could.

Value was the 1st look AT.
2nd the experience was nothing short of positively great & highly recommended.
3rd everything & aspect of this rental will have me returning to this business when in the DFW area.

Rented from Dallas airport. Twice now. Only the second time because I forgot their name. Worst car rental service you can imagine. The phone line to check when you will be picked up is a ruse. The Dallas car rentals are not at the airport. So when they are saying to take the airport shuttle to car rental, that is only the first shuttle. Then trying to call the number to check when their shuttle was scheduled, was just BS because it will never tell you. After waiting nearly a hour I was able to get through to a live person that told me it would be there in 10 min. So, 20 min later it finally arrived. check out process took over a hour. Car was brought up to door dirty and with a broken windshield. I think they were just throwing it out there like that would make me feel like they were trying. Rude employees. I was never mad just sat quietly as once I saw where they were located knew it was the same POS company I had dealt with 2 years ago. Nothing you can do but wait, and wait. from the time the first shuttle left the airport to the time I actually had a vehicle it had been two and a half 2 1/2 hours! Make sure to return the car a few hours early also as they will not be on any time schedule as far as getting you back to the airport. I recommend skipping this company, no matter the cost

Dude was rude at the counter. The shuttle to the airport took over an hour. I got a dirty car after waiting an additional 30 minutes in the lobby. They drove out and the car is still dirty. When the air is on it makes the vehicle smell like bacon and farts I won’t rent from this company ever again.

DO NOT RENT A CAR HERE!!!!‼️ Took my card information. Scammers

Customer service was horrible. The gentleman that helped me was high on weed. Didn’t even enter my correct information into the system. The whole office smelled. The car they gave me wasn’t the car I chose or paid for.

Also accuse me of stealing the car when I returned it to the manager in great condition. Three months later, I’m still getting charges on my credit card for random stuff.

I regret picking this Company. Disappointed.