easun-energy.com Reviews 19

After 3 months of waiting, I have no product, no refund. No replies to emails. Avoid this supplier.

Still not shipped after 4 weeks.
I've ordered an inverted and battery on Dec-21.
The inverter has been delievered very fast.
However the battery has not been shipped yet (As of Jan-17).
No response to email or whatsap.

I placed an order on 28.11.2025 for two products and paid in full via PayPal.

Only one item was delivered. The second item has not been shipped, and no tracking number has been provided so far. I cannot comment on the quality of the products yet, as the order was only partially fulfilled.

I contacted the seller several times by email regarding the missing item but received no response. The phone number listed on the website is also not reachable.

Based on my experience so far, communication and order fulfillment are problematic, so I would advise other buyers to be cautious.

Aftersales team are very good at helping!

I purchased a battery in March 2023, which initially performed well with 202 amp-hours. However, over the past year, its capacity has drastically declined to 175 amp-hours and now only 146 amp-hours. When I reached out to the supplier via email and WhatsApp to address this issue, both messages were completely ignored. This lack of customer support is unacceptable. I strongly advise potential buyers to consider other options.

ATTENTION: EASUN POWER = TECHNICAL SCAM!

I’m a victim of EASUN’s fraudulent LiFePO4 batteries:
- PROOF: Battery voltage 53.4V (measured) = 25% SOC reported by BMS (should be 60%!).
- PROOF: Charging locked at 54.6V despite 57.6V setting.
- PROOF: Solar mode disabled by false SOC reading.

EASUN’s response?
- EMAIL IGNORED (penny)
- WHATSAPP IGNORED (+86 13392894797)
- ALIEXPRESS DELETED CHAT HISTORY (to hide evidence!)

THIS IS HOW THEY TREAT CUSTOMERS AFTER TAKING YOUR MONEY!

No support at all. Avoid this company

This is a changed review after receiving a product that I did not believe I would receive after MANY attempts to communicate with them via whatsapp +86 133 9289 4797
To my email, I did not get a reply from this company.

I explained many times very clearly that I was going to the police and making them famous online because I felt cheated not receiving the inverter I ordered.

After I said this I received a DHL number that could not be traced. I gave them a last chance to sent it and they did and I have now to wait 20 days for the tech to install it and see if it works.

This company is TERRIBLE in communication to the point you become paranoid. The worse I ever came across.

In my earlier review I wrote that they are cheaters as I got nothing after 3 weeks when it was supposed to be received in EU within a week as they advertise.

If the inverter works (I will know after some days) then they are not cheaters BUT THEY ARE TERRIBLE and this is a shit experience so I don't recommend them to anyone.

I want to share my negative experience with this store.
In September, i bought
Easun 4KW Off Grid Inverter 24V MPPT With WiFi BMS activation with shipping from EUROPE.
However, when the item arrived, I noticed that I received the cheapest product without a WiFi module, so I could not trace anything.
I immediately contacted the seller, and he said that I needed to find a service and update the firmware (need to disassemble the item and use Chinese software without English + buy an additional 2 wires).
I said that i dont have competence to do this.
Since that moment, the seller said that he would send me a new motherboard. I accepted this, however the seller provided a fake track number and continuosly ignore me.
I do not recommend this seller.