Number one 💪
July 21, 2025
Unprompted review
Reply from easyEnergy
Dear Zineb,
Glad to hear that we are your number one!
With energetic regards,
easyEnergy.
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Company details
Written by the company
In 2017 waren wij de eerste die dynamische energie naar de Nederlandse consumentenmarkt brachten. Gewoon als Nederlands bedrijf, maar wel met de eigenzinnigheid van de easy group achter ons. Nu hebben we jaren ervaring en werken we met een klein team knoerthard om te zorgen dat jouw besparing bijdraagt aan een betaalbare energietransitie. Hoe? Easy: als jij meer gebruikt als het goedkoper is en minder als het duur is bespaar je én in je portemonnee én stoten we met zijn allen ook nog minder CO2 uit; een win-win. Dus gebruik die slimme meter waar hij voor bedoeld is.
Contact info
Petrus Regoutplein 1 E01, 6211XX, Maastricht, Netherlands
- klantenservice@easyenergy.com
- www.easyenergy.com
4.0
Great
161 reviews
Replied to 70% of negative reviews
Typically replies within 48 hours
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Do not trust even their official emails
After I moved my house, I moved my contract as well with easyEnergy. They confirmed my new address and start date by an official email, but after one month, I got a call from Enexis which says that I don't have a contract with a service provider and my gas and electricity will be cut. When I got in contact with easyenergy, they told me that my transfer has been started but not finalized due to a mistake on their side. Also since they did not start the contract on time, I could not get my 190 euros government contribution. Again I got into contact and explained to them with evidence that I have done nothing wrong and it was their mistake. After many emails back and forward, they have accepted their mistake but they said that they will not compensate 190 euros.
So in short, do not trust easyenergy, even if you have something written, they can deny it tomorrow, they can make you lose money and they don't care at all. Even though they are the cheapest energy company, they have the worst customer service and accountability at the same time.
If some easyenergy management wants to review that topic, they can check ticket number 68032 and 73021, all the evidence are also there.
December 22, 2022
Unprompted review
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