easyfinancial Reviews 

1,247
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 755 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, patience, and helpfulness. Many highlight the efficient and straightforward service, noting quick approvals, easy processes, and prompt fund deposits. However, some people were dissatisfied with payment and loan terms. Consumers occasionally reported high interest rates making it challenging to reduce the principal balance, leading to prolonged repayment. Other concerns included issues with fund transfers, like delays or incorrect deposits, and a lack of transparency regarding loan terms, unexpected charges, or difficulties when paying off loans.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that agents are... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers praising the quick approval and... See more

User experience

Customers had positive experiences with user experience, often describing it as easy, quick, and stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi quickly responded to my needs when I called I rarely had to wait long very precise in what I needed to apply very simple on line registration also romil was so thorough Feel if I had to use ag... See more

Rated 4 out of 5 stars

Well this was my first time and there was feeling of some doubt but after speaking with a young lady in the head office who reassured me she would send me go the office closer to meand if yhey we... See more

Company replied

Rated 4 out of 5 stars

When we called before going we were told that the only thing required was ID. We didn't find out until we arrived that more was needed. It took going back 2 days to obtain everything. After gett... See more

Company replied

Rated 5 out of 5 stars

Ahnubav my consultant was thorough, patient and effective. He walked me through the process and did not make me feel rushed to sign but ensured all my questions were answered. It is greatly appreciate... See more


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,247)

821 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The rep I worked with was fabulous

The rep I worked with was fabulous. Fast, to the point and we got it done quickly.

July 13, 2026
easyfinancial logo

Reply from easyfinancial

Hi Pamela, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

They did great

Very helpful

July 10, 2026
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Reply from easyfinancial

Hi Christine, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Everything was handled very well and…

Everything was handled very well and the agents were very helpful and courteous.

July 2, 2026
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Reply from easyfinancial

Hi Elizabeth, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Smooth transaction from start to…

Smooth transaction from start to finish. Very clear and concise. Easy to deal with!

July 10, 2026
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Reply from easyfinancial

Hi Philip, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Good service easy application

Good service easy application

July 12, 2026
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Reply from easyfinancial

Hi Cindy, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

Be aware of financial scammer , Easy financial is a thief!!!!

If Easy financial call you and says you are approved, be careful they want to cheat you for life time, avoid of financial scammer for car and personal .... loans.!!!

July 12, 2026
Unprompted review
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 5 out of 5 stars

She was very polite and guided through…

She was very polite and guided through the process breaking everything let it’s understandable

July 12, 2026
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Reply from easyfinancial

Hi Dario, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

The friendliness of the staff made it…

The friendliness of the staff made it very enjoyable.

July 12, 2026
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Reply from easyfinancial

Hi Helen, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars
easyfinancial logo

Reply from easyfinancial

Hi Carolyn, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great service from your team

July 12, 2026
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Reply from easyfinancial

Hi Louis, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent

July 11, 2026
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Reply from easyfinancial

Hi Imelda, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Don’t bother applying

Don’t bother applying. Even if you meet all the requirements they will steal your info and then decline you. Don’t waste your time. Predatory loan company

July 11, 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

Christian and Yavish were absolutely…

Christian and Yavish were absolutely amazing! They were professional, knowledgeable, and went above and beyond to provide outstanding service. They were friendly, attentive, and made the entire experience smooth and stress-free. Their dedication to customer satisfaction truly stood out. I highly recommend them to anyone looking for exceptional service. Thank you both for a fantastic experience!

July 8, 2026
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Reply from easyfinancial

Hi Karen, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Cecile was really great in explaining…

Cecile was really great in explaining and efficient.

July 11, 2026
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Reply from easyfinancial

Hi Yan, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 1 out of 5 stars

I got approved July 8th but haven't got…

I got approved July 8th but haven't got the funds until now 11th July. When i call them agent said it will take roughly 1-2 weeks to get the funds. Yes i have to pay the interest as well.

July 11, 2026
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Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 4 out of 5 stars

Great

They were great 👍

July 11, 2026
easyfinancial logo

Reply from easyfinancial

Hi Johannes, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

The lady was wonderful and she…

The lady was wonderful and she explained everything very well.

July 11, 2026
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Reply from easyfinancial

Hi Darlene, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 3 out of 5 stars

This experience was fine, except...

This experience was fine, despite the exorbitant interest rate. However, when I needed to refinance and also get a better interest rate, your firm held a grudge over a loan (that was eventually paid out) for nearly 10 years ago after I spent a year battling a deemed terminal illness and had no insurance coverage. The loan was settled almost in full (actually more than was borrowed) through an agent Easy Financial itself set on me, claiming I skipped/bad debt. Despite sending proof of payment, plus nearly 2 years of faithful ontime payments to this new loan (set up by another agency you use) i was still blacklisted by you for any further financial assistance. I eventually paid out this new loan through my financial institution who gave me 8% (instead of 35% + extremely high insurance costs ($38 every 2 weeks, vs $7 for my credit union insurance for 2x the loan) based on my improved credit that my payment history with EF helped with.

July 11, 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience. The process was so smooth. Prianka explained everything in so much detail.

July 10, 2026
easyfinancial logo

Reply from easyfinancial

Hi Akankasha, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

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