easyJetReviews 

Dana, was really helpful, very quick, polite and professional

Customer service team are useless. Do not provide any help at all and reply 'no' to everything. Such a waste of my time for them to almost read from a script.

KBXK378 departure date 22july Alc to Liv . On the 1st of July we added 3kg of extra weight to our hold luggage allowance,The money was taken from my bank account and an email from easyJet confirmed this transaction,since then nothing has appeared on my itinerary or boarding passes even after refreshing .on contacting easyJet I couldn’t understand your colleague and they couldn’t understand me due to the very poor quality of the line.Hope you can resolve this matter for me Thank You

Abdelrhman is the man the myth the legend

Live chat with the agent Mohammad which was efficient and resolved my enquiry. Thank you.

We were concerned that within 3 weeks of our Paris trip my husband tore his achilles tendon. I phoned the Special Assistance team to see if there would be a problem with him flying wearing a xacoped boot, using crutches and taking a whellchair. The representative was so helpful, she really set our minds at rest and sorted assistance for us from the time we arrived at the airport. Within 2 minutes of ending the call our updated booking arrived in the inbox. Brilliant! Thank you easyjet! You have staff to be proud of 😊

I was promised a £25 voucher if I booked a holiday with them. I booked the holiday and received an email confirming the voucher. On return from holiday they did not give me the voucher. I complained and their response was, 'not sure what's happened, but go and contact the company that we use to issue the vouchers and sort it out with them'. Shocking response.

Their useless AI robots will respond to this message by apologising and then telling me that they're looking into it and will get back to me. Well, it's been months now and they haven't got back to me yet!

Possibly the worst costumer service ever. He took ages to reply and not only he didn't answer my question but he was rude - "as I previously said madam" sounding really annoyed -sorry but he barely said a word to me, and at no point had he told me this information before. Don't work for costumer service if you're going to have that attitude.

Fi fi was very helpful !

Customer service was great. Answering my call within a minute and took care of a complicated special assistance request from a large group of disabled travellers and carers. 5 stars to easyjet for their easy to accesss, straight forward Customer service and accommodating policy for disabled people. 🥰

I AM VERY DISAPOITED FOR THE SERVICE, AGENT EXTREMELY RUDE TO PASSENGER , NOT SUPPORT PASSENGER , FOR THIS KIND OF AGENT , I SUGGEST COMPANY SHOULD FIRE , IF COMPANY KEEP THIS AGENT , THE COMPANY BUSINESS WILL BE AFFECTED SERIOUSLY , THAT IS A SHAME FOR AGENT ATTITUDE

My family booked seats together and paid to ensure we would all be seated next to each other.

Unfortunately, easyJet later changed the aircraft and moved our seats around. We are no longer sitting together, and we've even been assigned a seat with no window, despite originally choosing otherwise.

I called customer services to see if they could move us back together, but was told the only option was to pay extra to move to seats further forward. I don't think this is acceptable. We had already paid to sit together, yet because easyJet changed the aircraft and there were no longer enough seats available in our original section, we were expected to pay even more to fix a problem that wasn't our fault.

We're travelling with several young children, so it's disappointing that there seemed to be no flexibility or willingness to help. Overall, the customer service was very poor, and the experience has left us extremely disappointed.

Very good customer service. Fixed our problem fast and with no further issues

fairly quick to connect. easy communication, quick to resolve my query.

nao fala portugues

I will never be flying with easy jet again. I would rather pay more for a flight with another airline than deal with this company again. Have been trying to change my flight date now for 2 hours. 2 advisors have given me incorrect information, one has quoted me three different prices for changing the flights and two difference prices for the same flight.

My. Query got sorted out straight away
I did not have to wait long time for somebody to answer the telephone

Cut off - they said no contact

Booking Special Needs for a Flight
The lady I spoke to was polite, helpful, and ready to listen to my requirements with no hurry

The assistance service agent made things very easy for a first time user of the service and I was apprehensive as my husband had been in hospital for 5 days while we were on holiday she was very reassuring and the booking experience was easy