I ordered 3 Eclipse glass pocket doors. Two failed - the glass literally dropped out of the top metal channel. 2 were replaced but refitting at my cost! They have also now failed (within 1year).... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We use these doors for our accessible changing rooms in our adaptive surf centre. They're brilliant as they don't take up any space in the rooms, leaving plenty of space for manoeuvring wheelchairs i... See more
Experience today with eclisse was amazing. We needed clarification over an issue that was holding our project up concerning fire safety regs. Diana the customer service manager not only gave us all... See more
Post sales service The team at Eclisse UK provided a fantastic service after a fault occurred some years on from the installation. A replacement door was ordered and delivered with no qualms and I wa... See more
Company replied
Company details
Written by the company
Buy quality Pocket Door Systems - single, double, glass & FD30. Single kit from just £249 +vat, free & fast delivery, 15 yr guarantee, phone support, bespoke sizes available.
Contact info
NG32 2BP, Gonerby Moor, United Kingdom
- www.eclisse.co.uk
4.3
Excellent
73 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Single pocket door kit
Customer service was second to non. I didn’t know what size pocket door kit to order, but having spoken with the team they were able to help me with the sizing.
I think I emailed them 3 times with questions about my various issues I had and each time they got back to me within 24 hours.
Finally the item is fitted and I am so happy with the result. It’s a game changer when you have limited space.
I will definitely be ordering another one.
August 6, 2025
Unprompted review
Reply from Eclisse UK
Hello
Thank you so much for your thoughtful review!
We're really pleased to hear that our customer service team was able to support you throughout your purchase and installation journey. Helping you find the right size pocket door kit and responding quickly to your queries is exactly the kind of experience we aim to provide.
We're thrilled that you're happy with the final result—pocket doors truly are a game changer for saving space! We look forward to helping you with your next order. Thanks again for choosing ECLISSE UK!
Many Thanks
The ECLISSE UK Team
Advertisement
Kirsty was very helpful
Kirsty was very helpful. Good to see that great customer service is still being delivered. Great product and swift delivery.
July 29, 2025
Unprompted review
Reply from Eclisse UK
Thank you so much for your kind words!
We're thrilled to hear that Kirsty was able to help and that you experienced the great customer service we pride ourselves on. It's fantastic to know you're happy with your product and the speedy delivery too. If there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your new ECLISSE system!
Thank You
The ECLISSE UK Team
I have recently had 3 eclisse doors…
I have recently had 3 eclisse doors installed and they have changed the space completely. They have not only added space to the room but also style.
The construction was easy to follow and materials high quality. I am already looking at options for the bathroom door to add one there as well.
I would highly recommend eclisse for not only product but service and quality as well.
July 21, 2025
Unprompted review
Reply from Eclisse UK
Hi Luke
Thank You so much for your wonderful feedback! We're thrilled to hear that your new ECLISSE doors have made such a positive impact on your space. Its great to know that the installation process was smooth and that the quality of our product met you expectations.
Your review means a lot to us, and we truly appreciate you kind words about our product and service.
If you have any questions, don't hesitate to contact us!
Many Thanks
The ECLISSE UK Team
Would give Eclisse six stars, if I could
From my first contact, through a visit to the Showroom, purchase order, delivery, after sales support and the finished result, I can't recall experiencing a better combination of a great product and even better customer service. I may never need another sliding door installation but, if I do, I'll go nowhere else. Actually, make that 7 out of 5 stars!
July 1, 2025
Unprompted review
Reply from Eclisse UK
Dear Neil
Thank you so much for your wonderful review! We are delighted that we could provide you with a great product and exceptional customer service. We will ensure your feedback is passed on to the team members involved.
We strive to ensure that every customer has a seamless and satisfying experience, and its incredibly rewarding to know that we succeeded in your case.
Even though you may never need another slidng door installation, please know that should you have any future needs or questions, don't hesitate to reach out!
Thank you once again for your support and for choosing ECLISSE UK. We look forward to serving you again in the future.
Best Regards
The ECLISSE UK Team
Post sales service
Post sales service
The team at Eclisse UK provided a fantastic service after a fault occurred some years on from the installation. A replacement door was ordered and delivered with no qualms and I was kept updated throughout the whole process. A special thanks to Ted Weeding who managed the project and provided the updates.
June 27, 2025
Unprompted review
Reply from Eclisse UK
Hi Jim
Thank you for your kind words and for taking the time to share your experience with Eclisse UK. We are delighted to hear that our team was able to provide you with fantastic service even years after your initial installation.
At Eclisse UK, we pride ourselves on our commitment to quality and customer satisfaction. It is wonderful to know that the replacement door was ordered and delivered smoothly, and that you were kept informed throughout the entire process.
We will certainly pass on your special thanks to Ted. Our team are dedicated to providing exceptional service, and your feedback is greatly appreciated.
Thank you once again for choosing Eclisse UK. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Best regards,
The ECLISSE UK Team
Advertisement
Reply from Eclisse UK
Hi David
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service and quality. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Many Thanks
The ECLISSE UK Team
Fantastic products and support provided…
Fantastic products and support provided to the builders fitting our fire rated pocket door systems. Great range of accessories. Would recommend!
June 6, 2025
Unprompted review
Reply from Eclisse UK
Hi Joe
Thanks for the great review. We're really pleased that your builders got the support they needed, if you need anything else, please don't hesitate to reach out!
Kind Regards
The ECLISSE UK Team
Reply from Eclisse UK
Hi Paul
Thank You so much for your kind words. We're thrilled to hear that you are happy with the quality of our product and the speed of our delivery service.
If you ever need anything else, please don't hesitate to reach out. Thanks again for choosing ECLISSE!
The ECLISSE UK Team
Excellent customer service!
I want to express my happiness at how quickly Kirsty, a representative from the Eclisse customer service team, resolved the shipment error.
Last week, we received our order for the pocket door system; however, we noticed that the seller sent the wrong size. After discovering the error this morning, I contacted Eclisse customer service and spoke with Kirsty. I was given a clear explanation of the following steps needed to resolve the issue. After the phone call, I received a notification within less than an hour that the correct item had been dispatched. To be fair, I can't recall the last time the purchase or delivery issue was resolved so professionally and promptly.
I truly appreciate the professional support that Kirsty provided this morning. Thank you so much!
May 28, 2025
Unprompted review
Reply from Eclisse UK
Thank you so much for taking the time to share your experience with us. We are thrilled to hear about your positive interaction with Kirsty and how swiftly she was able to resolve the shipment error you encountered.
At ECLISSE UK, we are committed to providing exceptional customer service and ensuring that our clients have a seamless experience from start to finish. It is heartening to know that Kirsty's dedication and professionalism made a significant difference in addressing the issue promptly and efficiently.
Thank you once again for your kind words and for choosing ECLISSE. Should you need any further assistance, please do not hesitate to reach out.
ECLISSE UK
Advertisement
Poor design and useless instructions.
It sounded great, and looked easy but that’s before we bought them and that’s where the positive remarks end! The instructions were awful, and we’ve done lots of diy so not my first rodeo!
The gap between door and bristles was too big, leaving it swinging. Really bad gap, not the finish I expected. Had to redo and rejig everything from assembly instructions to fitting actual door. Luckily we know how to fix issues but a less experienced person would be stuck. Too many booklets, put it all in one place to make it less like an escape room and more like a how to. I would NOT recommend.
April 24, 2025
Unprompted review
Reply from Eclisse UK
Hi
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you experienced with our product. Your comments are invaluable to us, and we are committed to improving our offerings based on customer experiences.
Regarding the brushes supplied, they are designed to minimize the gap between the door and the jamb rather than touch the face of the door. This gap can be affected if the frame is built to suit an incorrect finished wall thickness. The metal frame itself can be built to one of two options, but the jamb kit provided is specific to one or the other. It is crucial that the frame is built to suit the jambs provided; otherwise, the frame may need to be disassembled and reassembled to the correct finished wall thickness, or a replacement jamb kit may be required.
In reference to the door swinging, this should not occur if the door is rebated at the bottom as per the instructions, and the provided anti-warp profile is installed and used in conjunction with the floor guide.
We understand your concerns about the number of booklets. There is one booklet for frame assembly, one for door installation, and one for jambs. While we strive to make our instructions as clear and concise as possible, consolidating them further may not be feasible due to the detailed nature of each process.
We appreciate your patience and resourcefulness in resolving the issues. Your feedback helps us identify areas for improvement, and we aim to provide a better experience for all our customers, regardless of their level of expertise.
If you have any further suggestions or if there is anything we can do to assist you, please do not hesitate to reach out to our customer service team on 0333 5770828. Alternatively, if you would like one of our team to contact you, please provide your contact details and order number to us at info@eclisse.co.uk.
We hope to have the opportunity to serve you better in the future.
Thank you once again for your honest review.
Kind Regards
The ECLISSE UK Team
Reply from Eclisse UK
Hello William
Thank You for your positive review! We're really pleased to hear that you were satisfied with the fast delivery and the quality of our product. We strive to provide excellent service and high quality products to our customers.
Your feedback is greatly appreciated! If you have any questions or need any assistance, please don't hesitate to reach out.
Many Thanks
The ECLISSE UK Team
Job done…
All good and the door suited our requirements.
The only shortfall was the handle required more gasket/washers to make it a tight fit to the glass.
February 19, 2025
Reply from Eclisse UK
Hi Barry
Thank you for taking the time to share your feedback with us. We're delighted to hear that our product suited your requirements and met your expectations. Your satisfaction is our top priority, and we're thrilled to know that the product has been a good fit for your space.
We appreciate your constructive comment regarding the handle and the need for additional gasket/washers for a tighter fit on the glass. Your insights are invaluable to us, as they help us continually improve our products and services. We will certainly pass this feedback along to our product development team for further consideration.
In the meantime, if you need any assistance or additional parts to resolve this issue, please don't hesitate to reach out to our customer service team. They would be more than happy to assist you in finding a solution.
Thank you once again for choosing ECLISSE.
Kind Regards
The ECLISSE UK Team
Easy Ordering & Fast Delivery :-)
February 17, 2025
Reply from Eclisse UK
Hi Dave
Thanks for the great review! We're thrilled to hear you found our ordering process easy and our delivery fast. Its wonderful to know we've met your expectations as we strive hard to provide the best service possible.
If you need any further assistance, please don't hesitate to reach out.
Many Thanks
The ECLISSE UK Team
Advertisement
Eclisse Pocket Door System: A Seamless Installation Experience
With over 20 years of experience as a tradesman, I know that pocket door systems can be challenging, even for the most skilled professionals. However, the Eclisse system makes the process seamless. From their clear and detailed ordering system to the well-packaged delivery and easy-to-follow instructions, it’s a pleasure to assemble and install.
January 31, 2025
Unprompted review
Reply from Eclisse UK
Hello
Thank You for your kind review. We're thrilled that the assembly and installation process was a pleasure for you.
Your feedback is greatly appreciated and will surely help others in making an informed decision.
Thank you for choosing ECLISSE!
Many Thanks
The ECLISSE UK Team
Door frame
Very, very happy with the service. I got every time I phoned, I got a happy voice on the end. They bent over backwards to resolve my issues. Especially kirsty
February 6, 2025
Unprompted review
Reply from Eclisse UK
Hello Daniel,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a positive experience with our team. It’s wonderful to know that every time you called, you were greeted with a happy voice and that we could resolve your issues to your satisfaction. We’ll be sure to pass on your special thanks to Kirsty – she’ll be delighted to hear she made such a difference. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service.
Kind Regards
The ECLISSE UK Team
Some delivery issues, but resolved fast.
Some delivery issues, but all was resolved as fast as possible. Very good customer service.
January 2, 2025
Reply from Eclisse UK
Dear Ben,
Thank You for sharing your feedback with us. We apologize for the delivery issues you experienced, we rely on third party courier services, and while we strive for perfection, occasionally things go wrong! We are glad to hear that our team were able to solve your delivery issues quickly. Your kind words about our customer service team are greatly appreciated and will be passed on. We aim to provide the best service possible and your feedback helps us to continually improve.
Best Regards
The ECLISSE UK Team
Reply from Eclisse UK
Dear Mark,
Thank you so much for your kind words and for taking the time to leave us a review. We’re thrilled to hear that you were pleased with our service and the speed of delivery. At ECLISSE UK, we always aim to provide the best experience for our customers, and it’s wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The ECLISSE UK Team
Advertisement
As always when I purchase an Eclisse…
As always when I purchase an Eclisse pocket door, easy, quick, quality product
December 19, 2024
Reply from Eclisse UK
Hi Ian
Happy New Year and Thank you for your continued trust in ECLISSE. We’re delighted to hear that you consistently find our pocket doors easy to install, quick to receive, and of high quality. Your satisfaction is incredibly important to us, and we appreciate your loyalty. If you ever need any assistance please feel free to contact us!
Kind Regards
The ECLISSE UK Team
Right from the search to install…
Right from the search to install everything is spot on.
My first time using this company and was recommended Eclisse by a colleague and thankful for this
November 18, 2024
Reply from Eclisse UK
Hello Gary
Thank You so much for the great review! We're thrilled to hear that your experience with us was so positive. Its great to know that your colleague's recommendation led you to us!
Customer satisfaction is our top priority and we're delighted that we could meet your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to contact us!
Kind Regards
The ECLISSE UK Team
pocket sliding door system.
Very efficient from my enquiry to receiving the product, also very quick.
October 23, 2024
Reply from Eclisse UK
Dear Philip
Thank you for your kind words! We’re delighted to hear that you found our service efficient and quick from your initial enquiry to receiving your product. Your satisfaction is our top priority, and we truly appreciate your feedback and support. If you need any further assistance, please don’t hesitate to reach out.
Kind Regards
The ECLISSE UK Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.